Complainant circumstance
Full name 158****1 of Mr Chen phone
Email 754**5@qq.com of address the Chengdu City
Complain category insurance banking
Complain object circumstance
Complain willow of the Chengdu City of Inc. of postal savings bank of object name China east willow of area of lukewarm river of address of road subbranch of a bank east road
Contact 95580 phones 95580
Complain content (factual time, place, character and its origin, development, result)
Controlled 12:35 on May 19, 2019, oneself deal with cash to fill the professional work that is worth Etc card to this site, bar staff tells times more integral cash reserve in a bank they are not dealt with, want a client to go to self-help bank be being dealt with by oneself, reject to conduct cash deposit business for me. Whole at that time site sees only a staff member is in in cabinet group only the job, still doing other business, old hall does not have a staff member. Subsequently I call the client hot line to postal savings bank, this operator informs me to may have some of site is not dealt with, either every site is same, call me to contact this subbranch of a bank to ask to I am helped register this business again after be clear about, reason is complained
Existing evidence business site has monitoring kinescope
Complain a request to serve as postal client, the site that oneself need to know postal bank can conduct cash business every is different to the standard of cash collection, true bank has a regulation to say times more integral cash is not dealt with for the client, delayed my time, need a logical explanation and explain
Sichuan of reply of branch of the Chengdu City of Chinese postal savings bank consumes net content to be as follows:
About Sichuan consumption net Mr Chen mirrors my unit to complain the reply of the problem
Respectable Sichuan consumes a net:
Business is conducted what expensive web comes around to be mirrorred about Mr Chen in the site of pertinent question complain turn handle case (the 0019946th period) already received all, our bank leads height to take seriously, enjoin lukewarm river subbranch of a bank undertakes checking handling instantly, check investigation the result to reply as follows now:
Classics understanding, client Mr Chen on May 19, 2019 12:3The 5 business that control site bar to deal with cash to fill value Etc to get stuck, bar staff member is acted on as far as possible the principle that billabong client operates to self-help equipment, invite a client Mr Chen conducts cash deposit business first to Atm machine, etc is dealt with to fill a value to trade for the client again after, because integrity changes the staff member between schedule to fail to guide a client in time to conduct relevant business to self-help machines and tools midday, do not understand because of what this causes a client. Receive after complaining case, lukewarm river subbranch of a bank arranges relevant functionary instantly contact a client for a short while, on May 20, 2019 12: 24 sites staff member contacts a client, had relevant explanation to this incident; On May 20, 2019 14:0Controller of 8 minutes of sites again the phone contacts a client, undertake communication explanatory the particular case at that time to the client with the client and excuse, the request gets the client forgives. The client states the practice to can understanding a site also accepted an apology, also can continue to pay close attention to mail next store bank.
In working next, the follow-up pay a return visit that our bank will continue to had become this client works, raise the heavy visual range that the site serves to spend further, through ceaseless aggrandizement service consciousness, standard serves the measure such as discipline of diction, strict and impartial service, effective solidify serves flow and service habit, the acquisition that promotes client finance the service feels and satisfaction is spent.
Branch of the Chengdu City of Chinese postal savings bank
On May 20, 2019
On May 21, 2019 14: 25 Sichuan consume net pay a return visit: Customer phone cannot put through.
Sichuan consumes a net(Www.315sc.org)
Complain advisory Qq:12652315
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