"The welcome calls **** , mandarin is pressed please 1, for English Press 2 "

Bi (key-press sound)

"Telephone bill and surplus inquiry are pressed please 1

Discharge inquiry is pressed please 2

Password and urgent reopen machine are pressed please 3

Broadband business is pressed please 4

... Blablabla... hard of hearing bolts by * date please "

Bi (key-press sound)

"Remaining sum inquiry is pressed please 1

Formula surplus inquiry is pressed please 2

Consumptive inquiry is pressed please this month 3

Toward the month consumptive inquiry is pressed please 4

... Blablabla... (she still is saying, that key that I still am waiting for me to need)

Hard of hearing presses * date key please, return on one class to press # date key please "

... ... ...

More anxious more by the language of lacking in initiative and overcautious of little elder sister in speech navigation fast force break down; Expended a tremedous effort, press a fault key, all one's previous efforts wasted feels heartbreak.

Beijing east AI uses technology of speech recognition, Natural Language Processing, make speech intelligence aide, and already all fronts uses customer service of Yu Jingdong telephone (400-606-5500) . 1 speech intelligence aide and your, 2 natural language are alternant interlocution, can automatic navigation solves a problem for you to corresponding customer service, turn receive accuracy rate to achieve 88% .

Does the function of speech intelligence aide have many after all magical?

Flow of navigation of phone of speech intelligence aide

Above dialog character comes from phone recording transcribe

The application of speech intelligence aide, make Beijing east the user is in contact Beijing east in the process of telephone customer service, in casting off flow of navigation of traditional telephone call " listen respectfully time is long " , " accuracy is poor " , " technological process is complex " wait for difficulty problem, achieved the phone of 88% to turn receive accuracy rate, use door need not key-press choice, 1-2 sentence the word states immediateness to find corresponding customer service staff. To promote an user the experience as far as possible, what speech intelligence aide still supports dialect is respondent; If the user has been familiar with the function of speech intelligence aide, the user still can break speech clew news at any time, show oneself demand directly, promotion user seeks advice from efficiency.

Beijing east artificial intelligence relies on Beijing east " retail " , " content flows " , " finance " wait for total value setting, devote oneself to to use advanced artificial intelligence technology to help business setting reduce experience of user of efficiency of cost, promotion, promotion. Outside dividing aide of intelligence of speech of telephone customer service at present, beijing east AI is all-around still make " intelligent customer service serves matrix " , offerred during great urge include " intelligent affection customer service " , " businessman customer service is small wisdom " , " AI guides buy assistant " , " intelligence attempers " , " intelligence is auxiliary " , " intelligence is analysed " wait for service of multinomial customer service, all-around safeguard client's good consumption experience.

Beijing east 618 great urge will come, provide the consumptive experience with last better to give an user, beijing east the engineer of chief of department of business of group vice president, artificial intelligence Dr. Zhou Baiwen and professional work of speech intelligence aide discusses together solve business difficult problem, make prewar preparation for great urge together with speech group, for 2019 Beijing east 618 great urge escort the Emperor convoy.

Dr. Zhou Baiwen and speech intelligence aide are in charge of a colleague communicating communication

High-energy early-warning

The bugle of 618 great urge already blow, beijing east business department already also entered artificial intelligence to prepare for war in the round the job. The near future, we also will update Beijing continuously east of AI prepare for war circumstance, each vermicelli made from bean starch expects please...