The hotel that committee of protection of rights and interests of Jiangsu province consumer released recently is retreated order case findings report to show, after the consumer of 58.3% thinks the hotel is booked " cannot cancel " the regulation is unreasonable, the consumer of 57.8% is retreated in the hotel in concluding a course by charge of collection high specified number.
This second investigation adopts investigation of the questionnaire on the line and line to finish sampling investigation method of two kinds of investigation, investigation of the questionnaire on the line gets effective sample book 17897, the line finishs draw-out and effective sample book 60. Findings of the questionnaire on the line shows, the consumer of 57% has encountered the situation that after the hotel is booked, cannot cancel. In investigation sampling below the line, the member that should investigate puts forward to retreat first order appeal to when begging, the example of 51.7% expresses that he cannot be retreated order.
Investigate discovery, be not between platform of business of cable of a few travel and hotel sign an agreement directly, put in tripartite agent and agency however, because this is put in the opaque link intermediate, create news opaque, asymmetry. Platform of business of cable of hotel, agent, travel is self-ordained more retreat revise regulation. Apt of platform of travel cable business, agent falls the loss lowest, retreat order a requirement relatively severe exacting. And the hotel should consider to manage client resource, retreat order a condition to go up relatively comfortable.
" rights and interests of consumer of People's Republic of China protects a law " regulation, "Operator is not gotten wait for means with annunciate of hall of format clause, announcement, statement, inn, make eliminate or inequity of the limitative consumer right, person that reduce or absolve the offset such as operator responsibility, aggravating consumer responsibility to expend, unreasonable regulation " . Jiangsu province disappear is protected appoint complain department head Fu Zheng to express, after reserving a hotel " cannot cancel " belong to clause of this kind of inequitable format, hotel, agent and platform of travel cable business answer oneself behavior to have legal standard and tie, do not get set " cannot cancel " regulation.
Jiangsu province disappear is protected appoint proposal, hotel and platform of travel cable business should bright show retreat order regulation and agential information, guarantee authority of consumer know the inside story and free option further. The proposal is adopted " a flight of stairs is retreated order " policy, change temporarily in contented consumer so demand while, also can utmost guarantees operator benefit, fall the loss of operator and consumer thereby lowest. For bright show collect fees project and retreat revise regulation, platform of travel cable business should expend the service as apart as hotel room cost collection.
