How is consumption done by tort?
Disappear assist help you comeThought fors the time being! ! !
According to countrywide disappear assist the organization is accepted complain case count
2019 first half of the year countrywide disappear assist organization
Accept consumer to complain in all 421, 373
Recieve consumer calls in and seek advice from nearly 770 thousand person-time
Solve 332, 885
Complain solve rate 79%
Redeem pecuniary loss for consumer 57, 3.84 million yuan
It is first half of the year only have complain since so much
So what circumstance is complained specific classification?
What to complain property to have again?
Understand together
? ? ?
These 3 kinds are complained occupy always complain 7 into above
The basis complains property analysis, after service problem is occupied30.5% , quality problem is occupied 24.9% , contract issue is occupied 19.3% , problem of false conduct propaganda is occupied 7.1% , price issue is occupied 4.5% , safe problem is occupied 4.5% , sham problem is occupied 2.8% , character dignity is occupied 0.9% , metric problem is occupied 0.5% , other issue is occupied 5.1% . Quality of after service, product and contract issue are to cause complained main reason, occupy complain gross 7 into above.
With photograph of the corresponding period was compared 2018 (if express 1 to show) , after service, quality, price, safe problem rises somewhat, dignity of contract, false conduct propaganda, sham, character and metric question fall somewhat.
These 5 kinds of commodity occupy business class to complain total proportion nearly 4 into
Complain from business class in light of, electric equipment of family expenses electron kind, vehicle kind, cap of shoe of class of daily expense business, dress kind with before feeding category to complain a quantity to reside 5.
2019 first half of the year
Business class is complained have 192, 181
Occupy 45.6% what complain gross
Complain in business class in, complain those who measure before house 5 to be respectively: Car and component, dress, shoe, communication kind product, food. With compared first half of the year 2018, advanced in 10 categories, except communication kind the product is complained drop somewhat beyond, other goods category complains a quantity to all rise somewhat compared to the same period, complain a quantity to add among them fast 3 the fastest are shoe, car and component and food.
These 5 kinds complain the service that take business kind complain total proportion nearly 4 into
From the service kind complain in light of, the life and social service kind, Internet serves kind, the sale serves kind, telegraphic service kind, education grooms before serving kind of room 5.
2019 first half of the year
Service kind complain have 214, 230
Occupy 50.8% what complain gross
Serving kind in complaining, complain those who measure before house 5 to be respectively: Shop remotely, the network receives service of service, management sex Internet, hairdressing to beautify hair service and mobile telephone service. Serve kind of whole in complaining metabolic range is bigger, groom kind of service complain achieve 2018 the corresponding period double above, gymnastical service grows 72.6% compared to the same period, accommodation serves kind grow 49.4% compared to the same period. Groom kind of service and gymnastical service grow bigger main reason is to advance the businessman after card runs road, cause group sex to complain.
Shop remotely complain with photograph of the corresponding period was compared 2018 dropped 21.9% , and the sale complains storefront rose 29.1% , those who complain a quantity fall with the line on the line compared to the same period increase and decrease formed bigger contrast.
Small make up everybody disappear of attach each district assist the organization complains a phone!
Need not worry again complain without the door ~
(click can examine big picture)
Origin / society of integrated China consumer
Editor / Li Xiaoyu
Supervise the manufacture of / He Yongpeng Tian Zhenxiang
