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And other places of Japan, Thailand is travel agent quality complains heavy disaster area all the time, involve shopping issue more
Busy season of travel of summer vacation time is coming, and promote in the light of the tourist guide, lure what tourist guide guest shops to complain also emerge in endlessly. And other places of Japan, Thailand, Vietnam is become complain heavy disaster area. The personage inside course of study points out, as leave the country swim the ceaseless development of the market, be aimed at Chinese tourist shop to also appear subsequently false growth posture. But relatively at churchyard, tourist dimension shops outside the condition authority difficulty is taller.
The car is promoted on get off into inn
Recently, in people net 15 travel of 3 · complain platform to go up, a tourist complained one of family to be experienced in the unpleasantness during the travel that attend day. This tourist says, what sign up this is 7 days of courses of road ox Japan, in the journey, the tourist guide serves not only owe beautiful, existence hides the action that information cheats intentionally, still market all sorts of products on the road, publicize misdirect passenger phonily, carry the tourist high price after that duty-free inn, cause tourist pecuniary loss.
According to this tourist description, in Fujiyama inside duty-free inn, the tourist guide ever recommended a tourist to buy 3 products, say " buy price lowest here " . But the tourist discovers later, the product value inside duty-free inn and other place do not have Fujiyama too big difference, also not be the cheapest.
In addition, this tourist guide still takes out all sorts of products on travel bus, for example kinase of beans of 24k hairdressing club, ripe ferment, accept, market deep-sea fish glue, wash clothes the product such as Bao of meal of ball, report, claim after him kin ate accept beans kinase " 3 tall " devoid, the body is good. Arrived even duty-free inn, him tourist guide also pretended to take kinase of two accept beans, persuade tourists to buy.
In fact, japan swims with the group the similar case in complaining is not scarce. The our newspaper before this ever also reported, the tourist is complained in process of the travel that attend day, the tourist guide carries the product such as face film, medicines and chemical reagents, nearly 2 hours are promoted to the tourist on bus car.
The tourist guide passes rake-off of revulsive tourist shopping collection already was not secret, but chronic illness of this group course of study is long-term and unintelligible. New capital signs up for the discovery after reporter statistic, came in January from this year by May, 15 travel of 3 · complain people net the concerned tourist guide that receives on platform is promoted, in luring those who guide the tourist buys a product to complain, home in all 11, center the province city such as Yu Yunna, Guilin more; Abroad in all 19, thailand, Vietnam is become " heavy disaster area " , swim outside the condition complain a frequency to exceed home.
Beijing travel develops the data of committee to show, 2018 accept travel agent to serve quality to complain 394 in all first quarter, among them: Tourist guide the leader of a sports team serves a problem 59, shop reach at one's own expenses project problem 41. Come nearly two years, leave the country swim shop kind of area that complains heat to basically be involved for Thailand, Japan.
The beard that return money pays high specified number poundage
In going to the tourist that Singapore travels to complain, with shop concern, it is mostly " bought snide " .
Two tourists of the brigade in Xi'an are during Singapore travel, discover the tourist guide goes up to introduce Singapore to viatic group ceaselessly in the bus " national treasure " Brazilian Bai Baoshi, emphasize " Singapore does not have fake " , let a tourist be at ease buy. Later, the tourist is taken choose and buy of one door inn is lapidary. Final, these two tourists bought a RMB 8675.76 yuan product. After returning the home, the tourist just discovers bought product is cubic zirconia entirely, be " false gem " , production cost is low, subsequently the tourist puts forward to retreat goods refund to travel agent respect.
As to indicate " 18K platinum " it is actually " 925 pure silver " the case with shoddy and so on, it is common occurance more.
As leave the country swimming popular destination, southeast Asia is complained relevantly not little also. In complain platform to go up, "Thailand emulsion pillow " wait for a product to become occurrence rate to complain an object highestly. Where does Yunnan signing up go to the arrowroot gentleman of international travel agent is going in Thailand process, 30 thousand yuan of emulsion goods of the left and right sides was bought below tourist guide conduct propaganda. After disclosure product value and difference of market price case are vast, arrowroot gentleman tries to return money.
"We negotiate the matters concerned that return money with travel agent tourist guide, Thailand tourist guide all the time since April 1, the airport is in when going back to the motherland on April 2 travel agent tourist guide is oral go up and money should be returned certainly with us in the phone, inform us to need to pay high specified number poundage 29% . Because poundage is exorbitant, be in all the time in talking things over. " arrowroot gentleman expresses.
Churchyard dimension shops outside the condition authority difficulty is great
Statistic shows, 2017 annual, chinese citizen leaves the country travel number achieves one hundred and thirty million five hundred and ten thousand person-time, than going up growth of year of the corresponding period 7.0% . Expenses of travel of Chinese tourist international amounts to one hundred and fifteen billion two hundred and ninety million dollar, grow 5% than the 109.8 billion dollar 2016. As leave the country swimming ceaseless development, how to avoid the problem that is decieved to also become extremely urgent outside tourist area.
relatively at home, the difficulty that dimension authority shops outside tourist area is undoubted taller. Those who begin to carry out rise on January 1 this year " measure of tourist guide government " in, specific provision tourist guide is in hold goods must not be hawked to tourist in trade process, the person that violate will is in with 1000 yuan of above 30 thousand yuan fine below. The clue is serious, give card of revoke tourist guide announcement. In the meantime, the tourist guide also must not get the shopping place, profiteering that pays the relevant operator such as cost travel project to expend or reward the name such as cost to give with rake-off, commission, poll separately.
In addition, shop when tourist of travel agent coax when getting sales commission, occupy travel code to decide, after tourist has authority to end in tourism travel inside 30 days, requirement travel agent is dealt with for its return money and pay for sb and expect to be repaid later of go ahead of the rest retreats goods payment for goods, perhaps return the fee that pays cost travel project separately.
Although the regulation is such, but be in specific in fulfilling a process, the tourist often encounters the situation of travel agent shuffle, protracted time. As similar as arrowroot gentleman, ms. Li also encountered the poundage that is as high as 30% in the process returning money of emulsion product. The personage inside course of study expresses, travel agent respect puts forward poundage of collection high specified number, hope the tourist flinchs because of retreating goods cost namely. Actually, because thought fors the time being,have many tourists cost of authority of troublesome, dimension is high and choice submit to humiliation.
2016, thailand government weighs tourism of boxing repair place, large-scale check is aimed at the phenomenon of 0 negative League membership dues of Chinese tourist, 974 travel agent are done business by revoke charter. Come round to look with respect to eye however, thailand shops relevantly complain still did not decrease apparently.
"Dimension shops outside the condition authority difficulty is very great, it is difficult also to obtain evidence, it is abroad after all, the environment is different. Especially if the tourist is foreign freedom travel, so dimension authority difficulty is greater, basically be the obstacle of the respect such as language communication. " Zhang Jinshan of director of institute of industry of travel of Beijing combination university expresses.
■ clew
Beijing travels appoint:
Can pay by compensate of travel agent go ahead of the rest
Travel according to Beijing appoint clew, the tourist buys goods in travel shop when, must choose to buy independently, both neither listens other is revulsive, also do not want by temporarily shop desire place is actuation, the consumptive mentality that should maintain reason shops independently. After shopping, should have withheld shopping bill. Wait for crude goods to buying diamond, jade, pearl, halcyon, ask careful choice! If what buy article to fasten a holiday through appraisal, when risking commodity, can hold shopping bill to be coordinated through travel agent return money or pay shopping cost by compensate of travel agent go ahead of the rest.
But, because,what buying goods is not quality problem, just regret because of the price and return money, it is more troublesome issue.
Additional, according to new edition travel contract sets, it is fake that what the shopping place that the tourist arranges in journey sheet buys goods when commodity, form a delegation the company ought to assist tourist actively to have claim for compensation, the sun that shops oneself rises 90 days inside, tourist cannot win compensation from shopping dot, form a delegation the company should pay when compensate of go ahead of the rest.
New edition returns a regulation in travel contract, the shopping time that travel agent arranges must not exceed the in part that journey day counts, answer to state the shopping place name, content such as the maximum time that keep and staple commodity at the same time. Agreement of breach of contract is not gotten in the journey, force or covert force to arrange tourist to shop, attend to pay the excursion of cost the project separately.
This edition is interviewed and write / Zheng Yijia of reporter of new capital newspaper
Originality picture / new capital signs up for reporter Wang Yuanzheng
