A few days ago, department of Xi'an city transportation is begun in entire industry " make gold of 5 stars class serve · to found big Xi'an rental brand " special operation, broad taximan is answered actively, service quality promotes ceaselessly.
Serve quality to promote cab the trade further, city traffic bureau carries from rental company, battalion 3 levels comb car and driver piece " 18 iron rule " , namely enterprise " 3 " , basically serve quality reputation to assess a respect to undertake caution is punished from company year; Car " 6 " , from car service standard and demand side have comprehensive standard; Driver " 9 " , from the service behavior respect has firm demand, make Xi'an with all one's strength rental brand. Wait for disparate industry to invite 500 from National People's Congress, the Chinese People's Political Consultative Conference and media " mysterious " supervisor, come true at any time supervise, feedback and deal with.
The reporter learned from city traffic bureau on August 19, since a month, management department checks car more than times 3600, discover a problem 355 cases; Receive a passenger to be complained 1399 cases, already changed from in neat formation deal with 228 cases, criticism is taught 846 cases, talk about rental company to rectify and reform 4 about. In the meantime, to establish a model, promote energy, bureau of Xi'an city traffic chooses every quarter commend a batch " the most handsome elder brother " " the most beautiful a general term for young women " with driver of gold of 5 stars class and advanced collective. Since a month, entire trade emerge in large numbers gives good person good work 111 cases, le Shanhao is applied 29 cases, not pocket the money one picks up 87, be ready to help others for a just cause 2 cases.
In addition, the our city still will be explored " enterprise + individual " exit a mechanism, to right of administration period major service appears to violate reputation of quality of management behavior, service quality problem, great safe liability accident, badly to assess in at the expiration of one's term of office, management process unqualified, call in according to the regulation right of administration, work up is carried out do not amount to mark to rent the enterprise exits a mechanism. Wholesome to car environment difference, attitude of attending to guests is non-standard etc disobey " 18 iron rule " , and still do not correct via be being taught frequently, or the taximan that has other and serious illegal action, carry out " blacklist " system, lawfully revoke its from job seniority. (Na Jiangyuan of reporter of learn on job of of bridge of reporter of Xi'an evening paper)
