The metropolis before believing a lot of people to travelling or be away on official business orders fine public house ahead of schedule, and everybody reserves a hotel is to use commonly carry Cheng, where to go to waiting for platform. But recently, CCTV " weekly quality reports " the program was disclosed where to go to net hotel books random elephant.
This year the beginning of the year, person of home of belt of Mr Zhang plan goes Chongqing Macao spends the New Year, to ensure the distance is great, shift to an earlier date the hotel that a month opened past where platform to reserve Macao place. Say according to Mr Zhang place, what he books is " cannot cancel " room, gross two rooms, altogether booked 3 evening, total amount is 15024 yuan.
Arrive when Mr Zhang however after reserving a hotel, not only cannot deal with stop add smoothly, and still can be stayed in one day only by the requirement, was cancelled one day enter order. When Mr Zhang knows the 3rd evening lodges to be cancelled, he ever called to where to go to the net understands a reason. And where to go to the staff member's reply lets the net he feels unimaginably queer.
Where to go to the staff member of the net tells Mr Zhang, the 3rd late room that he books is cancelled, because he needs to be dealt with by businessman assistance when be dealt with,be, is not to receive a hotel to be dealt with downstage continuously, cannot saying at the same time is book on the net, such meetings divulge channel, and these channel are belonged to " special channel " , once divulge, will not enter normally.
To this, the expert thinks, where to go to net one-sided puts forward to consumer " must not divulge the channel that book a room " requirement, both neither is lawful unreasonable also, belong to clause of invalid Xiang Yu the Conqueror. In the meantime, in disappear assist legal expert still expresses, be aimed at this kind of circumstance, according to " consumer rights and interests protects a law " 55, consumer has the right to ask where to go to the net assumes the compensation of 3 times.
Must say, come nearly two years, chaos of business travel platform is resembled by ceaseless exposure, increasing consumer oppugns these platform " guest of inn big bully " behavior.
Privately cancels order: This year April, also a consumer shifts to an earlier date two many months were reserving a hotel, but where to go to the net falls in the circumstance that does not have any reminding to reach an explanation, one-sided cancelled order. When this consumer connection goes after where net, where to go to the net states consumer needs to order again. After this consumer is inquiring, discover however, the hotel room price that books before had gone up moved 200 yuan.
Platform " kill ripe " : This year in March, netizen of one small gain sends small gain to say, the specific room that he often books same public house through some journey website, and book the price to be in basically 380-400 yuan, but accidental be informed, this room in off-season want 300 yuan only, the Zhang name that uses oneself subsequently goes checking, still be 380 yuan. But the discovery after inquiring with friend Zhang date, same public house is same room want 300 yuan only.
Poundage of return a ticket is tall: This year Feburary, one consumer complains Shenzhen the poundage of airline ticket return a ticket of the net that carry Cheng is exorbitant, even price of itself of prep above airline ticket, a piece of price is 6415 yuan airline ticket, carry Cheng collection poundage of 9262 yuan of return a ticket.
Bind a sale: 17 years October, dispatch of actor Han snow is accuse carry Cheng " bind a sale " .
Actually, in Han Xue dispatch is accuse before carrying Cheng Zhi, early already many consumer exposure are carried Cheng and where to go to the net exists " build carry out " problem. If consumer is examined carelessly in booking airline ticket process, can be booked platform stealthily " send " on " bind a ceremony to wrap " .
Through afore-mentioned this after a series of incident, see not hard, should give consumer convenient and quick platform originally, be in however ceaseless " create trap " , invite customer one not careful in falling into trap. Alleged " XX is in hand, say to go " early became " XX is in hand, see well go again " .
And cause network travel to seek advice from chaos of the platform that buy a ticket to have like ceaseless reason at 2 o'clock, it is an enterprise " guest of inn big bully " , to seek progress, ignore the consumptive experience of consumer, cost with one one's heart is thought of " digging pit " ; 2 it is relevant superintendency branch is not superintended reach the designated position, to these new issues that appear ceaselessly, did not settle way well. So, while appeal enterprise strengthens self-discipline, still hope relevant section can undertake superintendency mixing to these platform punish, protect the legitimate rights and interests of consumer, return consumer a travel means of a relaxed convenient save worry.
Finally, the author still wants when to be carried to consumer " a balm for treating headaches " proposal, reduce authority " drop hole " likelihood.
1, should reserve a hotel through these platform, after booking a success, be sure to keep in mind to want phone or mail connection public house square, ensure oneself order is actual existence.
2, often give a travel, have a special liking to some hotel, can consider to go the government-owned net of this hotel is booked, can ensure order security is effective not only, still can integral exchange gift.
3, airline ticket should be booked in these platform, referring order and before paying, check oneself order detail carefully please, the item that does not need cancels in time.
4, a lot of airline had opened a network to book channel now, can go directly the government-owned net of airline books airline ticket, the airline ticket that reserves through this kind of way not only OK and integral, should encounter sudden situation, when needing return a ticket, charge of return a ticket is relatively inferior also.
5, if be encountered unfortunately afore-mentioned " trap " , be sure to keep in mind to want to be complained after all, protect oneself personal interest.
