Scene peaceful county 2018 first half of the year
Consumption complains circumstance analysis
Fundamental condition
2018 first half of the year, situation peaceful need is protected division (appoint) accept consumer to complain in all, inform against, appeal 92, complain 73 among them, seek advice from 2, redeem pecuniary loss for consumer thirty-six thousand six hundred yuan; Accept inform against a case 17, put on record investigates 4.
By complain property and category analysis
1, by consumption the type is divided, goods spending complains 58, 79.45% what occupy consumption to complain gross, service spending complains 15, occupy the 20.55 ％ that complain gross.
2, from complain property to look, quality problem consumption complains 15 to occupy 20.55% ; Other issue consumption complains 25 to occupy 34.25% ; Advertisement problem consumption complains 30 to occupy 41.09% ; Safe kind consumption complains 1 to occupy 1.37% , after service problem complains 2 to occupy 2.74% .
3, from complain a category to look, commodity consumes those who complain before house 3 is: Daily expense general merchandise kind 32, 43.84% what occupy commodity to complain; Smoke wine beverage feeds category 6, 8.22% what occupy commodity to complain; Vehicle kind 6, 8.22% what occupy commodity to complain. Serving consumption to complain those who reside before 3 is: Meal serves kind 4, take a service kind complain 26.67% ; Express serves kind, accommodation serves kind, after service kind serve with telecommunication kind each 2, each take a service kind 13.33% what complain.
Consumption complains characteristic and heat analysis first half of the year
1, complain photograph of gross the corresponding period to compare increase somewhat, basically be category consumption complains business to increase somewhat
Accept of all kinds consumer to complain 73 in all first half of the year, with 64 photograph comparing of the corresponding period increased last year 14.06% . Consuming the main reason that complains a quantity to increase is business class consumption complains an amount to increase somewhat, complain the daily expense commodity that is centered in business class mainly, food, respect such as vehicle.
2, daily expense general merchandise complains quantitative proportion the biggest
Accept in all first half of the year involve daily expense general merchandise to complain 32, quantitative proportion is the largest in individual commodity. Daily expense general merchandise is complained, because 12315 Internet of countrywide make the same score what Taichun profession complains daily expense general merchandise to complain,basically be occupied 26 namely. The profession is complained first half of the year in all 30, relatively the corresponding period rose somewhat last year, because amount of inn of Jing Ning net grows somewhat,be, by the grow in quantity that the profession complains mark of person claim for compensation; 2 because controller of partial net inn is right,be intellectual study is insufficient related advertisement law, commodity ad saying is not quite insufficient standard, rigorous, cause it is easy that the sale has on commodity webpage the flaw that the person that be complained by the profession captures; 3 because fraction net inn complained a person to give compensatory hind to the profession,be, the profession complains party message to share, inn of earth mat of farther lock definitive edition is target of claim for compensation.
3, feed category to complain with photograph of the corresponding period is clearer than dropping last year.
Accept in all first half of the year feed category to be complained 6 cases, with 18 photograph comparing of the corresponding period decreased last year 66.67% . Descendent reason is inn reduces the net that sale of inn of Jing Ning net feeds category, the profession is complained feed category to complain only 2; 2 it is to arrived last year since this year my county establishs a procedure in county of provincial food safety in, develop function, strengthen to food operator publicize and superintend, raise the legal consciousness of operator, service consciousness, decreased effectively to feed category to complain the happening of incident.
