Hot line of news of FM100.6 Beijing newscast was mixed June 5 this year June 10, once reported Ms. Wang uses audience not to make a car for long easily to the App that use a car continuously, want to cancel account, the thing that remaining sum cannot return however. Ms. Wang says: At the beginning I say with online customer service, can you remove fee this? He says not possible. I contacted them April this year, said to be able to be retreated again, but if retreat,should decrease 150 yuan when return me. I ask in reply he, if my account has 50 only? He says that cannot be retreated. I say, without such view, treaty of Xiang Yu the Conqueror.
Ms. Wang tells a reporter, after first time report broadcasts, arrived easily to contact oneself actively with the customer service of the car, but the time of connection has some of odd however, it is midnight at 12 o'clock, : Customer service says to be able to withdraw fund with me later, but the manner is very abominable, like be like me to ask it panhandle. So long, connect an apology to be done not have.
News hot line undertook tracing a story to this circumstance June 10. Recently, ms. Wang tells us, arrive easily to withdraw fund to oneself eventually with the car, : "228.34 yuan, arrive two years. Pay treasure to arrive now Zhang. Special acknowledgment. Charge money later of what must notice, what I fill fortunately is little. I feel many 200 are not important matter affection, it is this market control has bit of chaos. It is this market control has bit of chaos..
This year June 5, letter of traffic Department of Transportation, central net does the 7 branches such as the ministry to combine print and distribute " about strengthening a network to make an appointment the after the event in cab trade issue combines the announcement that superintends concerned job " , the after the event in making clear a net to arrange car trade issue superintends working flow jointly, the irregularity that points out superintendency key includes capital to pay the respect such as settle accounts violates compasses act. Arrange the issue that car platform appears with the net such as the car to arriving easily, credence of Chinese Internet association evaluated central counsel Zhao Zhanling to also offer a proposal to consumer: "As consumer, he has reasonable reason requirement refund. The business because of you already afterwards of very hard thinking, and often be less than a car about. Below this kind of circumstance, I can ask you return me to charge the remaining sum of the value. It is the commitment that violated the person that offset is expended, consumer is OK to relevant section, inform against to door of The Ministry of Commerce and Industry complain, necessary word must be sued. Necessary word must be sued..
