"I bought to mark a price in the supermarket 5.5 yuan commodity, when settle accounts however collection I am 7.9 yuan, although money is not much, but property pretty is abominable. " on August 22, han Dan citizen Mr Li is complained to our newspaper, he connects a city in supermarket of sunshine of Han Dan city when inn buys goods, the situation that encounters ticket price and settle accounts price not agree with apparently, the basis sets related law of protection of consumer rights and interests, supermarket of Mr Li requirement just compensates for his 500 yuan, but sufferred refuse.
Consumer: Fruit juice panocha marks a price 7.9 yuan closed however when 5.5 yuan of settle accounts
Mr Li that day when settle accounts, panocha of this fruit juice collects fees 7.9 yuan.
Mr Li is told about, on August 18 10 when make 20 minutes, he is bringing the child outer dash forward receive heavy rain, take shelter from rain even city inn to the sunshine supermarket around. When preparation leaves, child settle on panocha of a fruit juice, mr Li read label designedly, price is 5.5 yuan.
"Because do not have shopping plan, bought this one goods, write down particularly clearly to its price so. We are to pass ' passageway of self-help settle accounts ' the Zhang of the knot, come out to look buckled me 7.9 yuan. " Mr Li says.
When Mr Li shops, autograph of price of lower part of panocha of this fruit juice shows it is 5.5 yuan.
Subsequently, mr Li is returned undertake affirming again inside the supermarket, discover price of this commodity ticket is 5.5 yuan really. Be in gathering place, mr Li and bargaining of the member that receive silver, the other side states the course sweeps a code, show this commodity is 7.9 yuan in computer, because this cannot be Mr Li,withdraw fund.
"Marking a price obviously is 5.5 yuan, receive the person that abolish fee however 7.9 yuan. Bought this one goods only today fortunately, or one carelessly unwary. Supermarket is this kind of behavior the price con? Should apologize instantly and correct. " Mr Li holds to dimension authority, but the openly response that did not get supermarket staff member.
In returning the home, mr Li wants more furious more, via inquiring law of protection of rights and interests of new castigatory consumer is fiftieth 5 set, operator provider is tasted or the service has fraudulent action, ought to increase the loss that recoups its to get according to the requirement of consumer, the amount that increases compensation buys the money paid for something purchased or received for something sold of commodity to perhaps accept 3 times of the charge of the service for consumer; The amount that increases compensation is not worth 500 yuan, it is 500 yuan.
Inquired legal basis, mr Li is resolved hold to " truer " .
Supermarket: Belong to staff member neglect, wish to give a client compensation inside reasonable range
Mr Li thinks, supermarket ticket price and actual price not agree with badly, existence " collect fees low quoted price, high " behavior, attribute the price apparently con, because this asks the supermarket just compensates for 500 yuan according to disappear law, but this requirement sufferred a supermarket square rejection. After the event, mr Li discovered the price tag of this commodity to had been made revise, became 7.9 yuan.
On August 22, the reporter accompanies Mr Li to link city store again, the fruit juice panocha that Mr Li once bought was found around gathering stage, its price tag shows it is 7.9 yuan.
Sunshine supermarket is like even city inn surname controller to express, to the client the experience of Mr Li is sorry, but there is good reason for it of this kind of circumstance, be not the price con. Be like a lady to explain, this commodity is put in the circumstance that ticket price and actual price not agree with really, 5.5 yuan mark a price should belong to panocha of additionally one kind of small bottled fruit juice, this kind of egg installs and rather than fruit juice panocha, it is tally personnel put goods that day " amlposition " be caused by.
Xiao Nv person expresses, be willing to apologize to Mr Li sincerity, correct the phenomenon of label mistake instantly. Put forward to compensate for 500 yuan requirement to Mr Li, the supermarket is accepted hard, "The hope can talk things over solve, our staff member is not easy also, be willing to offer compensation inside reasonable range. " Xiao Nv person says.
Square to the supermarket explanation, mr Li is not approbated, he thinks the accident undertook complaining to supermarket staff member that day, ask to undertake amendatory to this kind of behavior, but take seriously without the staff member, he also did not receive logical explanation and apology. Nowadays, the response more of the supermarket is a kind " the important matter changed small, bagatelle " processing.
"Next, I am met to disappear assist wait for concerned branch to undertake complaining, hundreds of yuan compensation is not important, important is a supermarket cannot such hole consumer. " Mr Li says.
Lawyer: Whether is the supermarket had subjective and intended it is problem key
So, after all whether does the supermarket attribute the price con? The reporter sought advice from Heibei at this point Li Shui of solicitor of Tianhan's attorney office is complete, he thinks, according to value doctrine regulation, the following behavior can be maintained to be the price con: The concerned content such as the item that the name of an article that shows ware ticket price, price-list, producing area, norms, grade, quality of a material, of rate perhaps serves, rate and not agree with actually, it is what other perhaps operator buys method coax customer with this. Perhaps serve to same goods, in same trade the place uses price of two kinds of ticket at the same time or price-list, have close an account with high price with low tout, it is to attribute the price fraudulent action.
Li Shui expresses completely, goods of large omnibus supermarket is various, unavoidable of staff member occurrence neglect. If the supermarket is intended clerical error cost price, put in subjective and voluntary action, that should be to belong to consumption con. But if because the staff member works,be really error, goods puts wrong be caused by, and undertook to commodity label change in time, cannot decide its are put in subjective and voluntary action, also do not belong to con.
"Proposal both sides talks things over solve, the supermarket is put in due responsibility really, inside management wants to strengthen, because the job is unwary,do not want and overdraw the accredit of consumer. " Li Shui says completely.
(Chen Zhengwen of reporter of swallow Zhao Metropolis Daily / graph)
