[The net austral Fujian]
- the mobile phone that buys newly appears quality problem, want to retreat goods to be returned so that pay 200 yuan of fee that pack first? Recently, citizen forest gentleman encountered worry of such flooey of a consumption. The personage inside course of study discloses, the fee that pack is being demanded when goods of exchange a purchase is the industry such as home appliance " go regular " , if it is so? Immediately of reporter of southeast morning paper undertook investigating.
- 200 yuan are asked for to pack cost when buying problem of mobile phone occurrence quality newly to return money
- not long ago, citizen forest gentleman is in the urban district some store bought a mobile phone, novice machine just unsealed use appear to send very hot case continuously. "Thinking at that time is the cause of to be warm, can use 3 days, be in the condition of boiling hot everyday. " Mr Lin says, the mobile phone that uses before oneself ever also was encountered in summer now and then the circumstance with very hot hair, return Ceng Fang to had dropped in temperature in freezer, but send continuously iron the circumstance that cannot drop in temperature to never had been encountered.
- after buying the 3rd day, mr Lin reflected the problem of the mobile phone to the store, ask to return money. But, the answer that the store gives out lets him feel do not wear brains -- can return money, but want collection the 200 yuan cost that pack. The outer packing that reason is a mobile phone already unsealed, affect 2 sales of the businessman.
- " mobile phone quality has a problem, goods of exchange a purchase is should, why does consumer still get compensate to pack cost? " Mr Lin wants to be illogical, can dial only 12315 complain.
- receive after complaining, industrial and commercial execute the law personnel undertakes intercessory to both sides. The businessman also had a test to the mobile phone of Mr Lin again, the circumstance of breakdown of existence of certain mobile telephone is belonged to solid. Through mediation, businessman eventually no longer persistence packs cost at collection, changed to be the same as paragraph mobile phone for Mr Lin.
- is collection of goods of exchange a purchase packs cost home appliance industry go regular?
- the incident that Mr Lin place encounters is not an exemple, the netizen explodes makings, although many brands and businessman are affirmatory " 7 days return money without reason " " problem of 30 days of quality includes exchange a purchase " , but customer of requirement of the metropolis when home appliance product is retreating exchange goods pays the fee that pack.
- netizen Ms. Tan explodes makings, oneself sell in some home appliance buy a refrigerator, appeared not the state of refrigeration, the master after carry out comes to maintain diagnose to be computer system breakdown, need to return a factory. Market acceptance is termless change with the brand, with the norms, freezer that is the same as model, assume car traffic expense and truckage, but requirement Ms. Tan freezer pack formerly return still, want collection otherwise the 300 yuan cost that pack.
- consumer Ms. Cheng bought a refrigerator 1600 yuan in some bazaar expenditure, after arriving, discover freezer door is out of shape, ask to return money then, be informed by the businessman however must offer the ability of outer packing box when buying to retreat, must pay 50 yuan of fee that pack otherwise.
- " the requirement when goods of exchange a purchase pays the fee that pack, can say be home appliance industry to go regular. Also have partial brand not collection this charge, but should close for the most part. " one does not wish the personage inside the course of study of sign one's name expresses.
- the reporter investigates brand of many home appliance and market goods of major collection exchange a purchase packs cost
- yesterday, the reporter sought advice from brand shop of brand of report of a few everybody and home appliance to sell the discovery after field with purchaser identity, collection of goods of exchange a purchase packs cost to be not rare thing, the price of the cost that pack reachs 300 yuan to differ in 35 yuan for the most part.
- in brand shop of some famous freezer representative, customer service tells a reporter, if do not have reservation to be packed formerly, cannot commodity of exchange a purchase; The urban district customer service of store of flagship of an electric equipment criterion with " the damaged that pack can affect commodity sale " for, suggest reporter reservation is packed formerly, come to deny collection to pack cost to need relevant staff member to come to examine goods then decision; Washing machine of a brand is factorial customer service makes clear a requirement, no matter be not to have reason to cancel goods or quality problem exchange a purchase, want reservation to be packed formerly, otherwise collection 35 yuan pack cost. Customer service of brand shop of air conditioning of a brand tells a reporter: "The problem that him user produces is brought about change product, affirmative need carries a case in good condition. " customer service still expresses, invite a reporter " understand " , say to the businessman searchs to apply for to be packed newly in inn also need cost.
- in the store of urban much home that investigates yesterday, only one calls goods of exchange a purchase entirely not charge of collection forehead outer packing. Additional, reporter discovery, major businessman is done not have in commodity detail page with respect to reservation outer packing problem warns customer.
- industrial and commercial: Businessman of goods of exchange a purchase of occurrence quality problem does not answer collection packs cost
- the staff member expresses carp the city zone related industrial and commercial bureau, at present law was not aimed at the cost that pack whether collection has detailed regulation. But, if problem of commodity occurrence quality retreats exchange goods, the businessman does not answer collection packs cost. If because quality problem returns money,consumer is not, should assume the certain expenses that pack.
- basis " consumer rights and interests protects a law " the 24th regulation: "The goods that operator offers or service do not accord with quality to ask, consumer but agreement of regulation of according to state, party returns money, or requirement operator is fulfilled change, repair wait for obligation. Without the country regulation and party agree, since the day that consumer can get goods oneself money is returned inside 7 days; 7 in the future coincidence method removes surely of term and conditions of contract, consumer can return money in time, not coincidence method removes surely of term and conditions of contract, can ask operator is fulfilled change, repair wait for obligation. According to regulation undertakes returning money, change, repair, operator should be assumed carry wait for essential charge. " industrial and commercial personnel expresses, consumer buys electric equipment, household to wait " big " when, if taste goods of quality problem exchange a purchase because of business really, because maintenance changes,operator must be assumed the charge of generation. ■ article of silent of Yang Sai of Wu Hanyang of Li Jing of reporter of southeast morning paper's trainee's reporter / graph
-
