3 short lunar time, drop drop exposes to the sun a driver of the 2nd downwind car is killing the malign case of female passenger.
On August 26, country's biggest network makes an appointment with car platform " drop drop goes out row " 3 decisions that announced 3 to be aimed at downwind car business: It is from August 27 zero hour rises, get offline inside countrywide limits downwind car business, mode of in-house reappraise business and product are logistic; 2 it is customer service system continues to rectify and reform, the labor power that increases customer service group and resource are devoted, comb quickly optimize complain classification, work sheet is on the move wait for a mechanism; 3 it is the duty of general manager of department of downwind car career that discharges Huang Jieli, discharge the duty of customer service vice-president with red gold.
3 decisions, mix directly the customer service system that all pointed to drop drop secondhand. This also showed drop drop tiring-room serves a system, cruel when the passenger suffers enroach on showed tremendous flaw.
Two days ago on August 24, lukewarm city happy Qing Dynasty produces a drop to arrange windmill driver to rape case of homicide female passenger. From the victim that is 20 years old some is in Zhao Mou on August 24 14 when make friend mobile phone 10 minutes give out information of ask for help to calculate case, to happy clear police 18 when the plate information that receives a drop company 13 minutes to be sent, last a period of time is close 4 hours.
In this deadly 4 hours, what to produce?
The report of evening paper of river of the bulletin of police of integrated Wen Zhou and CCTV, money, on August 24 13 when 30 minutes or so, the road austral the flying rainbow that rainbow bridge presses down such-and-such Cong Leqing of Zhao of the injured party hit drop drop to arrange the windmill, head for always fine on pond. She prepares always fine as confluent as boudoir honey, spend birthday to the friend to lukewarm city urban district next.
14: 09, the victim sends small letter to say to boudoir honey, "The hill way that this master opens, a car also is done not have, very fear. Very fear..
15 when the left and right sides, the victim's mobile phone already was in close plane position.
15: 42, the victim's friend phones a drop platform to appeal, the hope gets the information of downwind car driver. Clarifying after its course, drop drop platform expresses, "Will have this matter of intervening processing of relevant and safe expert, can reply in 1 hour " . In this process, the progress that he acknowledges a thing to drop drop platform for many times (be in respectively 15: 42, 16:00, 16:13, 16:28, 16:30, 16: 36, 16:42 call a drop platform customer service, add up to 7 times) , but the reply of drop drop unusual pattern changes, mechanization: "Customer service of a gleam of does not have attributive " , " ask you to await patiently here, your feedback we can be you urgent sign is red " .
In the process that communicates with platform, this friend of the victim comes always fine county police station reports a case to the security authorities.
Basis " restful Wen Zhou " the news that announce: 16 when 22 minutes, some goes to the Yong Jiapeng friendly Zhu Mou of the injured party always police station of the pond on fine county reports a case to the security authorities. Policeman immediately inquires Zhao such-and-such contrail through platform of public security information, dial number of Zhao such-and-such mobile phone through him mobile phone but show already closed machine.
17:13, drop drop customer service says to this policeman feedback, some is in Zhao Mou 13 when make after making an appointment to arrange the windmill already at 14 when make 10 minutes cancel order, did not get on a car. Policeman doubt, it is OK to after getting on a car, be returned halfway cancels order, put forward to ask understanding should arrange windmill driver to contact number or plate number again, contact in order to facilitate, not if really.
17:32, report a case to the security authorities person Zhu Mou some says to policeman report circumstance, its another friend has on small letter receive the information of ask for help that some issues Zhao Mou, this policeman passes Zhu Mou namely some mobile phone gets in touch with person of Home Zhao Mou, be informed its family member to already was in happy quiet place after police station reports a case to the security authorities, contact happy quiet place in time to recieve a policeman, express to will coordinate the work actively.
17:44, in affirmatory Le Qing local police already got involved after investigation, some leaves Zhu Mou on pond police station.
In the place that the victim sets out, her family also calls the police.
17:30, victim family member calls the police to police station of Le Qinghong bridge its daughter breaks couplet.
17:36, the policeman is used receive alarm phone and drop drop platform undertake contacting, platform customer service says to need 3 provide inquiry result to 4 hours, after the policeman states the condition is critical, drop drop company agrees urgent processing.
17:49, wire back of drop drop company says, need offers the procedure such as recommendation and two police officer card of the policeman.
18:04, the policeman transmits relevant data through mail reach a drop company.
18:13, the plate that happy clear police gets a drop company to be sent (plate number is plain A31J0Z) and driver information.
According to Le Qing police is reported, on August 25 before dawn 4 when make, happy clear police seizes guilty suspect Zhong Mou in willow small towns (male, 27 years old, Sichuan person) . Classics is preliminary investigate, zhong Mou of this drop driver explained pair of Zhao Mou to carry out a rape, the guilty fact that kills its. Current, victim body already was found, the case is being investigated further in.
Why to provide pertinent information tardy to customer service, drop drop respect is in on August 25 14 when ever released a message to say, "Because platform can receive a large number of other to enquire passenger or car everyday advocate the customer service phone of individual information, and the authenticity that we cannot check portion of incoming telegram person inside short time, also cannot affirm whether him user is willing platform gives another person pertinent information. So we cannot mix the passenger car director why the individual information of one party gives police the person besides, those who hope to be able to score the community forgive. We suggest to call the police as soon as possible after receiving phone of Ms. Zhao relative to feedback, submitted pertinent information in time after receiving police to move the demand of card lawfully. Submitted pertinent information in time after receiving police to move the demand of card lawfully..
More let the outside cannot be accepted, be in what this fierce case happens before today, another female passenger Ms. Lin once was complained to drop drop, guilty suspect Zhong Mou ever tried to be opposite its conspire against the law, and drop drop side is not right this driver takes step.
To this, drop drop respect ever explained in the excuse statement August 25, in this car advocate commit the crime before today, passenger of another suitable windmill complains his " ask the passenger sits to in front of for many times, open devious place, the driver after getting off continued to follow a paragraph of distance " , "Our customer service acceptance replies two hours but did not accomplish, also not was aimed at this in time to be complained undertake investigating dealing with, whatever reason, we are had cannot the responsibility of shirk. We are had cannot the responsibility of shirk..
Released on August 26 " about incident of Le Qingshun windmill check progress oneself " in, drop drop respect announces, from August 27 zero hour rises, get offline inside countrywide limits downwind car business; The labor power that increases customer service group and resource are devoted, comb quickly optimize complain classification, work sheet is on the move wait for a mechanism; The duty of general manager of department of downwind car career that discharges Huang Jieli, discharge the duty of customer service vice-president with red gold.
