Go out travel is originally happy, good airline ticket is ordered on the net, order fine public house, a trip that says to go begins at any time, go going after poem and distance simply. But this premise is, the airline ticket that you order and hotel do not give one moth.
On August 27, the sound that occupies economy " every day 315 " report, consumer Mr Li this year April, airline ticket of two first-class stateroom cabin that go back and forth between Sydney from Shanghai were booked on road ox net. After paying, mr Li received an electron very quickly to affirm mail and journey affirm sheet. Can not think of that day in the evening, branch of customer service of road ox network calls Mr Li, because cabin seat or berth makes mistake,inform him, need return a ticket, can compensate 800 yuan.
The airline ticket that Mr Li orders is special offer airline ticket, the price of a piece of single ticket is 7000 yuan, want petty gain than regular price nearly 10 thousand yuan, so he rejected the compensation plan that road ox offers. Cannot think of, the following day privately of road ox net became invalid the airline ticket of consumer, telling customer is the problem that airline causes.
Mr Li calls road ox customer service to enquire, customer service expresses, or accepts 800 yuan compensation, or plum him gentleman contacts airline to rise cabin, road ox is met subsequently a price difference provision that raises cabin Mr Li. Privately cancels airline ticket really not proper, but no matter whether consumer initiates dimension,counterpoise, road ox net can enforce abandon this order.
800 losses that can you offset an user? So persnickety, you see road ox adjoining hornet's nest, can be compensate 80 thousand oh.
On August 26, the user explodes on small gain makings, the hotel is reserved in hornet's nest website before this when, encountered hotel order mistake, customer service is handled undeserved shape waiting for affection, it is the hotel that books Russia originally, website order was become however far in the Greek hotel besides a thousand li. The solution that customer service gives an user is, oneself take a taxi go Greek hotel, hornet's nest submits an expense account taxi cost.
As we have learned, the Greek public house that this netizen orders hotel and fault formerly two ground apart 10000 more than kilometer, drive time exceeds 6 days, need to pass many countries and area.
By force of public opinion pressure, to order of hotel of this experience thing, hornet's nest expresses to will offer the compensation of 3 times Yu Yuan order, compensate according to acceptance " arrive from holothurian sprain Greek taxi charge " 80 thousand yuan. Rise from this day at the same time, if the user encounters similar mistake to book incident, this enterprise will offer order amount 3 times compensation.
The netizen speaks say, why should this get on hornet's nest to with a ha be breathed out before travel namely, it is OK to want 80 thousand dozens of fare only occupy hotel! Do you say a surprise? !
