Introduction: About the thing that order makes mistake, appear ceaselessly all the time on electric business platform. Mix according to the user between the website the agreement of user agreement, the sheet below consumer is belonged to want to make an appointment with.
The sound that occupies economy " every day 315 " report, lover of a lot of travel likes to be on the net airline ticket of scare buying special offer, some airline ticket discounts even can low to 1 fold, some online platform that buy a ticket were designed technically still " early bird ticket " such product. Nevertheless, the discount jumps over low airline ticket, grab harder. And, "Feline be bored with " not little also.
Consumer Mr Li this year April, airline ticket of two first-class stateroom cabin that go back and forth between Sydney from Shanghai were booked on road ox net. After paying, mr Li received an electron very quickly to affirm mail and journey affirm sheet. Can not think of that day in the evening, branch of customer service of road ox network calls Mr Li, because cabin seat or berth makes mistake,inform him, need return a ticket, can compensate 800 yuan.
The airline ticket that Mr Li orders is special offer airline ticket, the price of a piece of single ticket is 7000 yuan, want petty gain than regular price nearly 10 thousand yuan, so he rejected the compensation plan that road ox offers. Cannot think of, the following day privately of road ox net became invalid the airline ticket of consumer.
Mr Li calls branch of customer service of road ox network to ask a reason immediately. Customer service personnel tells him, as a result of the problem of airline, occurrence mistake of order cabin seat or berth. Their solution is, or accepts 800 yuan compensation, or plum him gentleman contacts airline to rise cabin, road ox is met subsequently a price difference provision that raises cabin Mr Li. Privately cancels airline ticket really not proper, but no matter whether consumer initiates dimension,counterpoise, road ox net can enforce abandon this order.
But the thing did not get very quickly settlement, one week later, mr Li calls department of road ox customer service again, inquiry whether can the consent that will give his filling price difference, in fulfilling mail. Customer service personnel rejects a request.
According to the view of road ox net, mr Li contact his airline ticket place belongs to a company -- Singapore airline goes doing litre of cabin. But the other side tells him however: Airline does not have any problems, the airline ticket order of Mr Li has become invalid, cannot restore, also cannot rise cabin. Their airline ticket information is open, platform is ordered to go up to be able to inquire in all tripartite. Let Mr Li connect the road ox network that helps him give a bill rapidly. Mr Li contacts the customer service personnel of road ox net again, the other side corrects oneself however express, had not said the problem that is airline certainly, if cannot rise cabin to be able to compensate for Mr Li only 800 yuan, without other means of settlement.
The manner after Mr Li cancels the practice of consumer order for goods and carry out to privately of road ox net feels special dissatisfaction. He tells a reporter, in person and his communication process is in charge of related road ox net, still ask in reply him, why to know this price is impossible to buy airline ticket of such first-class stateroom cabin obviously, be bought however even, should early know to be able to have such result. Mr Li cannot be agreed with more to such view.
Zhao Zhanling of solicitor of office of attorney of Beijing annals continuous heavy rain expresses, about the thing that order makes mistake, appear ceaselessly all the time on electric business platform. Mix according to the user between the website the agreement of user agreement, the sheet below consumer is belonged to want to make an appointment with. According to " contract law " , the website is given out when confirming information, belong to acceptance, the contract just holds water, because this is in,the contract issues it to be able to cancel order without the condition that establish. And the place with this different proposal depended on road ox net been send to consumer affirm mail or information, the contract establishs. The key is the cabin seat or berth in so-called order for goods is put in information to make mistake, whether to belong to after all solid, road ox net ought to have quote responsibility. Next, although appeared really this error, belong to " contract law " great misunderstanding, also ought to basis legal program, request court comes cancel this contract, is not he cancel directly.
Li Bin of attorney office solicitor is heard to think in Beijing, the purpose that serves as operator is pursuit gain is the biggest change, after occurrence dispute the hope falls the loss to lowest, premise is plan must consumer can accept. Proposal road ox takes out sincerity, give out a reasonable price, buy sheet for the problem that exists among operation not only, the reliance that still can win customer ensures classics battalion commander is long.
