On August 25, the service of a having sth new experiences the activity is in China to spread out inside mobile phone retailing shop. This is Hua Weiju travel " everybody is to guide the member that buy " activity, china be employee and a gleam of guide the member that buy matchs collaboration, finish station shop to challenge together.
Hua Weixi hopes to carry this second activity, make China for employee and guide the member that buy establishs connection, keep long-term communicate, thereby can better serve for consumer.
China for employee and the cooperative group that guide the member that buy is united in wedlock, can choose " retail challenge " or " the service is challenged " a medium. "Retail challenge " below the assistance of the member that need China is employee to be bought to guiding in the knot, target consumer sells to be opposite before 11 o'clock a mobile phone.
"The service is challenged " it is to should be inside formulary time, finish the service content to consumer, for instance an old grandma uses church small letter APP. Before a few days, china recieved a boy for inn of a door, "My family person is being used China for the mobile phone, mom comes Beijing see me today, I want to help her raise chance of a novice " boy and China the inn that it is the door guides the member that buy is told, guide to boy introduction mobile phone edge lets an old person by the side of the member that buy personally of try out Nova3e take a picture function, boy and mother film to the big screen of Nova3e and high quality the experience is profuse in praise.
Be in " everybody is to guide the member that buy " in challenging an activity together, china be employee and a gleam of guide the member that buy communicates adequately, exploration China is retail routine, study understood consumer to enter the time peak of bazaar, the popular degree of each type, bought time, decide a variety of knowledge such as purchased factor, had more experiences and deeper knowledge to serving consumer demand.
Internally, china to also had had corresponding mechanism, pull an each in-house node, remove synergism, the operation that the efficient consumer that prop up experiences. This " everybody is to guide the member that buy " challenge an activity together, make namely China of the employee that is each post and a gleam of guide the member that buy realizes long-term connection, communication chime to be the same as, with period provide high grade and efficient service for consumer.
For quite a long time, china the exploration that serves content to be opposite is increasingly thorough, make China become already for the service China after to be in science and technology innovates, another market sends book success secret. Current, china be a mobile phone " the membership serves " net of small signal of APP, government, official is online customer service, China store of flagship of government of the cat that it is a day accomplished the service with 7*24 round-the-clock hour.
Begin from last year, china to also increased the investment of after service, add store of door of many 100 personnel of customer service of 300 many hot lines, service newly. China moved deeply for the service consumer, the most typical is " 24 ℃ serve a concept " . China offer umbrella to use for consumer for accredit experience inn, drinking water service, Wi-Fi service, self-help charges service, major China also offer for the zone stick cleanness of film, screen to serve. Calculating is not China the problem that is a mobile phone, undeserved issue is handled in just be being used, china how to use a mobile phone to can teach consumer patiently, the every time that allows consumer becomes warm memory into inn experience.
This year first half of the year, machine of Hua Weizhi hotshot delivers goods the quantity exceeds 95 million. The apple is surmounted in the 2nd quarter, make the whole world first manufacturer of the 2nd big smartphone. Innovation of science and technology adds held product, serve plus the warmth that increases ceaselessly, let China to stand to the commanding elevation of the industry.
