These two days, young girl sits a drop suitable windmill, the news of be murdered still is fermenting, the condemn that all circles drips to dripping still is continueing.
After incident went many hours 70, drop drop author and president came out to apologize eventually. Last night, liu Qing of Cheng Wei of drop drop CEO, president releases apologetic letter jointly to say, arrange the reappraise windmill business mode, before safe safeguard obtains an user to permit, downwind car gets offline without deadline.
This apologetic letter that came many hours 70 behindhand says: Mere 3 many months, in the process that platform has safety is rectified and reform, tragedy happens again, as the author of the company and president, we are very distress and self-condemned. Although be before parting life, all utterance is pale, we still want earnest land to the victim, to victim family member, apologize to everybody. I am sorry, our disappoint everybody.
It is to arrive below the apology is textual:
From this below small gain leave a message look, most netizen expresses not to accept such apology. Also the netizen puts forward, bolt warning function is rolled out urgently.
Drip: Customer service and social function
Inside 3 months, two homicide case, social public opinion is in expeditionary murderer while, controversy is most is the safe problem of a drop suitable windmill. Two cases have to be nodded jointly, that is convict all be allow fixed position victim through big data essence. It is for the big data that better service passenger experiences originally, how to become the tool of help a tyrant to do evil?
From Wen Zhou case of girl be murdered looks, the question with drop the biggest drop is building enough and effective feedback mechanism and lash-up processor to make at doing not have -- when emergencies happening, the customer service be authorized of drop drop is restricted to restrain, can " incompact not slow " the ground and user are communicated, also cannot build enough and efficient each other to believe a passageway with police.
And will look from more macroscopical angle, drop drop also exists to the products plan of whole and downwind car problem -- the safe risk that emphasize gregarious attribute too and ignored stranger socialization to may be brought, and still was reduced greatly accept the order the driver's examine and verify and admittance doorsill. These design the hidden trouble on, the main factor of tragedy happening also is become on certain level.
As home the largest network makes an appointment with a car to give travel operation trader, drop drop can proclaim already basically now its in the market monopoly position. because of hereat, the profit that drop drop does not worry about a few cases to human life case can let them reduces how much, after all a travel of people had drop drop really more convenient. Know the existence of telegraphic bilk like people, do not have method to close trade of 3 big operation however. Gave an issue, close stop rectify, the rumour such as perfunctory passes to go up again line operation, such covering the road does not know to be used even how many times.
If why American Uber handles crisis incident
Those who need an attention is, drop drop arranges what the problem hint of the windmill comes out is a drop not just absolutely problem, however the problem of whole society. To clinking praise highly of money, right " rock-bottom brim group commits a crime " , " black car phenomenon " serve as buoyantly.
Incident happening, we will be indignant, the meeting is disappointed, can erupt, after all we are people not be a god. But, after indignant mood erupted, no matter be relevant section or ordinary people,need make concerted effort, supervisory drop drop will be rectified and reform truly fulfil reach the designated position! Here, we might as well draw lessons from American Uber to be opposite of congener incident rectify and reform experience.
This Internet calls a car the domain " international travels together " faced safe challenge, be afraid drip than dripping not at all relaxed. Since Uber at the United States 2010 first degrees go up since the line, all sorts of pilfer are grabbed, the gender invades a case to be one after another all the time on this platform making a car happen. In April 2015, the United States rests name of Si Duiyi name is Deng driver of male of 57 years old of Uber is pointed to to be in raped female passenger of a stoned in January and be arrested. Of the same age, the United States still had sex of a driver to invade a boy of 21 years old.
Meanwhile, the state of Uber overseas market also nots allow hopeful. 2014, because an Indian Uber driver that the name is Xin Kuma Yada is suspected of rape female passenger and be being arrested. 2017, orchid E city also produced Malaysia snow one case Uber driver robs pregnant woman, bring about the incident that pregnant woman aborts. Can say, criminality is in anyplace Internet calls car platform to go up to happen possibly.
But, the happening of each case, making Uber replace its safe policy. It is under a variety of doubt, uber was to start more firm driver background to examine first, put an end to identity information strictly not complete or it is to the person of criminal record becomes Uber driver -- this and drop drop roll out pair of driver identities to examine very comfortable " downwind car " business polarity.
Later, uber established special safe group again, the customer service group that replaces a lot of moment to answer sudden circumstance feebly at all handles the safe issue of the user, the panic of seasonable feedback user and complain. Uber also developed the journey to share a function, the positional information of the car that makes the passenger's close friends OK and convenient master passenger place to take. Meanwhile, uber still develops safe technology energetically, rolled out a person a variety of safe functions such as control of facial identifying, course, sham driver is found out and brought to justice or be the driver leads the passenger intentionally devious way in order to arrest illegal member.
Be in the United States, to Uber this kind shares the business that is born below economic setting, american government, no matter be,still be state government federally, congress still is city parliament, director branch has very strong superintendency desire, can undertake from personnel of course of study to driver and company strict, after the investigation of similar crime setting, ability allows mount guard. And annual Uber general undertakes to the driver is being registered below the banner year is investigated, include credit record and criminal record to still have among them undesirable complain, and annual requirement also is being updated ceaselessly, enroll only outstanding people, unqualified department opportunity is gone to by sieve fish.
