Electric business is complained first half of the year jump nearly 7 complain into retail report bus

Electric business is complained first half of the year jump nearly 7 into

Retail report business becomes heavy disaster area, quality of refund problem, commodity, deliver goods the problem resides consumer to complain the first place

■ 3 Hunan Metropolis Daily · Hua Sheng is online wind of reporter Yang Tian

Recently, shang Zhiku of domestic famous report " research center of electronic business affairs " release " 2018 (on) experience of user of Chinese electron business affairs and complain the report that monitor " , according to " dispute of consumption of electronic business affairs mediates platform " big data shows, passed first half of the year 2018 online hand over, phone, mail, small letter, small gain a variety of complaining complain case number to grow 66.93% compared to the same period that what channel accepts, achieve the history new tall. Among them Hunan is advanced business affairs of electron of 20 big heat complains an area the platoon is dozenth, occupy than 3.11% .

The report still announced business of retail first half of the year 2018 report 10 big heat are complained problem, include to deliver goods, difficult, doubt is like goods of quality of refund, commodity, exchange a purchase carry out holiday, false sales promotion, among them business of 93 retail report is complained by consumer.

Retail report business is complained occupy than amounting to 67.6%

Does electric business complain a circumstance to in what be centered first half of the year respect? Report data shows, add up to business of 262 home appliance becomes consumer to complain an object, among them retail report business has 93, the entrance crosses condition cable business 32, the life serves electric business 61, internet finance platform 32, electric business other people sheds a business 20, other 24. Among them, retail report business (domestic network is bought, cross area network to buy) occupy than amounting to 67.6% , business of life service report (the network orders brigade of eat, online difference, network to take a taxi) occupy than for 16% , internet finance (the network pays, net of bank report business, P2P is borrowed, consume in installment) complain occupy than for 8.3% , for last year the corresponding period (2.65% ) 3 times much, content shedding express is complained occupy than rising compared to the same period 1.46% . Other (businessman dispute, network is passed annul etc) complain occupy than for 8.1% .

According to " dispute of consumption of electronic business affairs mediates platform " the data that monitor shows, 2018 first half of the year, before countrywide electron business affairs 20 big heat complain a problem to be refund problem, commodity quality, deliver goods problem, network is problem of holiday of carry out of clause of con, Xiang Yu the Conqueror, network, order, after service, false goods of sales promotion, exchange a purchase is difficult, content sorts a problem, retreat.

The user consumes complained grow in quantity, also caused the market to superintend sectional attention. On August 1, national market superintends total bureau to allot " make carry out about increasing blow fake the announcement of strength of commodity illegal behavior " , increase blow to make carry out fake strength of commodity illegal behavior, the requirement is accepted in time, survey processing brand obligee and consumer seriously complain inform against.

Heat complains an area, hunan platoon is dozenth

The report shows, guangdong, Jiangsu, Zhejiang, Shanghai, Shandong, Beijing, Fujian, Hubei, Henan, Sichuan is " business affairs of 10 big heat electron complain an area " , hunan platoon is dozenth, occupy than 3.11% .

Before before long, hunan every day express " the boss runs road, express keep long in stock " incident, brought not little trouble to a lot of consumer. This report also shows, 2.90% what content sheds express to occupy whole of electronic business affairs to complain, and last year of the corresponding period complain occupy than for 1.46% , add up to other people of business of 20 home appliance sheds service company to become consumer to complain an object. Electric business other people sheds a domain complain main concentration to be in cross service of condition have a change of luck, content to shed express to serve platform, instant content to shed platform other people of business of 3 kinds of cable sheds service company.

In specific amount respect, according to electronic business affairs consumptive dispute mediates platform to monitor data to show, 2018 first half of the year, dispute of consumption of electronic business affairs involves amount 100-500 yuan occupy than for 28.19% ; It is 1000-5000 next yuan, occupy than for 24.04% ; 0-500 yuan occupy than for 15.77% ; 5000-10000 yuan occupy than for 7.32% ; 10000 yuan of above are 5.63% ; Did not choose amount to occupy than for 6.31% .

Yao Jianfang of research center analyst analyses electric business, from the point of data, the amount that dispute of spending of most user network involves is in 100-500 yuan between, show the network consumes odd pen order to be in the be in the majority of this interval. Occupy the discovery that monitor additionally, 5000-10000 yuan of interval complain it is more buy electricity of 3C number, everybody kind consumptive dispute; Of 10000 yuan of above it is the dispute between business door and platform and partial network bilk commonly kind complain. She warns citizen and customer, involve amount no matter how many, when encountering tort selling the home, must be brave in to safeguard oneself legitimate rights and interests. To selling the home violate compasses, malfeasant give stoutly inform against.

Link

Law of electronic business affairs votes through:

Electric business platform did not use up obligation of examine and verify to be able to be punished 2 million

Standing committee of countrywide National People's Congress votes 31 days through law of electronic business affairs, make clear a regulation among them: Healthy to relation consumer life commodity perhaps serves, operator of electric business platform did not use up obligation of examine and verify to the aptitude qualification of the operator inside platform, perhaps did not use up safety to guarantee obligation to consumer, cause consumer to damage, assume corresponding responsibility lawfully. Behavior of legitimate to consumer of enroach on of the operator inside platform rights and interests did not take operator of electric business platform necessary step, perhaps did not use up obligation of aptitude qualification examine and verify to the operator inside platform, perhaps did not use up what guarantee obligation to safety to consumer, by the market supervisory management department instructs deadline to correct, can be in 50 thousand yuan of above 500 thousand yuan of the following amerce; The clue is serious, instruct close down to rectify, be in 500 thousand yuan of above 2 million yuan of the following amerce. ■ according to Xinhua News Agency

Platform trends

Satisfaction of user of foreign port city spends difficult promotion

Much after service of problem of quality of little red book is poor

The report shows, cross network of condition cable dealer to buy complain 7% what occupy a network to consume whole to complain, add up to 32 entrances cross condition cable business to be complained by consumer, temple library, little red book, foreign port city, Ying Chaohai cleans out user satisfaction to spend aggregate index relatively inferior, obtain " the sheet below discretion " buy grade; On the west market network, another abroad buy, in accepting what platform bulletin turns over to complain, feedback rate, accept satisfaction of feedback of sex of effectiveness for a given period of time, user to spend a respect opposite poorer, user aggregate index under 0.4, obtain " do not suggest to issue sheet " buy grade.

The import that involves in the report crosses typical case of condition cable business in case, little red book, on the west market network be call-overed. Many consumer explodes makings, in " little red book " the information after shopping is divulged, receive profess " customer service personnel " the telephone call that makes, encounter " compensate pays a way " , the amount that be cheated differs, in addition, little red book still is existing to produce character to measure an issue the problem such as difference of much, after service.

Flying pig is obtained with Cheng " do not suggest to issue sheet " grade

Art dragon reserves a hotel " goods is incorrect board " complain much

2018 first half of the year, the return a ticket of high specified number of online travel platform expends a problem to make the central point that public opinion pays close attention to, complain case library to show, the return a ticket of airline ticket high specified number of the platform such as the hornet's nest, flying pig, travel that be the same as Cheng expends a problem to highlight. In addition outside dividing airline ticket, the hotel orders the service such as the room to also be put in return a ticket of high specified number to expend a problem. The user satisfaction that involves from sheet of a list of names posted up spends each index to look, hornet's nest is obtained " the sheet below discretion " buy grade, the flying pig, travel that be the same as Cheng is obtained " do not suggest to issue sheet " buy grade.

The goods of online travel platform is incorrect board the problem basically is behaved wait to not agree with apparently with product conduct propaganda for the hotel room that book, be suspected of false conduct propaganda. In addition, when consumer offers refund, most platform refus not refund, complain with the platform such as art dragon, flying pig among them more. Buy online travel product dissatisfactory want refund, platform says " not " , among them with discovering viatic net, belt I fly, user of net of journey of wait and see is complained be in the majority, after the integrated rank of these 3 platform in sheet of a list of names posted up leans, all obtain " do not suggest to issue sheet " buy grade.

Connect a line

Department of Commerce crosses condition electron business affairs to groom Changsha flies a class

On August 30, department of Commerce holds cross vocational training of special subject of condition electron business affairs to fly a class in the the Changsha City, come from sheet of countrywide each province, municipality, municipality directly under the Central Government, plan to list city business affairs to be in charge of a branch, each cross condition electron business affairs the relevant personnel of comprehensive test division and cross trade of condition phone trading company the 130 more than person such as representing of expert, scholar, enterprise attends groom class. This was on July 24, 2018 print and distribute of the State Council " cross condition electron business affairs about 22 cities waiting to establish in Beijing the give an official of comprehensive test division " hind, department of Commerce holds first face countrywide range cross vocational training of special subject of condition cable business.

In recent years, cross condition electron business affairs with year what all exceed 30% is tall add crash for foreign trade growth new engine, economy expands new power. Data shows, I save netizen gross to amount to 30.13 million, group of electric business spending and market demand are huge; "Internet + digital economy index " front row of platoon whole nation, cross talented person of condition cable business resourceful.

"This special subject grooms of the class hold, future of condition cable business is crossed to develop the extensive consensus of the trend since will farther agglomeration, lift inside countrywide limits new the upsurge that round development crosses condition cable business, drive cross condition cable business to develop to the development of higher administrative levels, wider range, to me the province crosses development of condition cable business to having very important sense. " respect of hall of province business affairs expresses so.

It is reported, bencipei lecture class last a period of time two days, it is the current situation that will analyse the introduction to cross condition cable business to develop by industry expert and trend, mature to cross put together of condition cable business to try area delegate to explain experience practice, industry and enterprise delegate are shared breed cross experience of company of condition cable business.

Be in last month, standing conference decides the State Council to set a batch newly to cross condition cable business comprehensive test division. 22 cities such as Changsha and Beijing, Huhhot, Shenyang, Changchun, Nanchang, Wuhan rank among them, for me province development crosses condition cable business to bring new dominant position.

According to me the province releases " promote open model a certain number of policy measure that economy grows " , will integrated to crossing condition cable business cost offers proper subsidy; Support crosses development of business of bibcock of condition cable business, strengthen construction of system of the hatch that prop up, to drive and promoting medium and small businesses development crosses amount of condition cable business, service to be in the 100 above, company that has business of real imports and exports or orgnaization, one-time give the award that does not outstrip 1 million yuan. Current, changsha also has been made cross condition electron business affairs plan of one billion four hundred and ten million and sixty-five thousand four hundred and eight projects, the plan arrives 2021, changsha crosses implementation whole town industry of condition electron commerce year amount of imports and exports 10 billion dollar (cross specified number of imports and exports among them 7 billion dollar, cross specified number of imports and exports) of 3 billion dollar, hopeful becomes ministry of Chinese and Western to cross center of assemble of industry of condition electron commerce.