Characteristic one: Like to communicate
It is to want humanness enthusiasm, communicate actively with the person
Quality administrator besides can solve the problem that has appeared, need to be able to discover the hidden danger of quality before quality problem appears more, assist next other department prevents actively and solve it. Let others believe hidden trouble exists really, and approbate it, it is the test of the communication ability to the person, want to be communicated actively, avoid passivity to communicate.
2 it is to should notice to communicate skill
In a sense of quality management job says is the job that offends a person, carry others defect only, if be communicated carelessly skill, be brought about easily or bright or dark conflict and antagonism, do not have good outcome kindly, affect the efficiency of the collaboration between the branch and job and quality even. Want to accomplish this a little bit, must decorous state of mind, the issue that because oneself discovered others does not have an attention,does not want with respect to be pleased with oneself, order people by gesture, create bilateral contradiction very easily so. Not only insoluble problem, meet instead become acute is contradictory.
Characteristic 2: Like to go the spot " hope to hear ask cut "
This is to say quality management stayed yuan the problem should acknowledge when encountering quality problem personally, resemble teacher of doctor of traditional Chinese medicine in that way " look, hear, ask, cut " , wait with eye, auditive, mouth, limbs will acknowledge a problem, the integration analysis that passes cerebrum finally finds the solution of the problem.
Group of Japanese quality management has a very famous term to cry " 3 now " , namely the spot, reality and show content, ask to the feasibility condition that shows content should know when encountering quality problem namely, is not to act blindly, also not be in the assume sth as a matter of course in the office. I add again " 3 move " , namely beat one's brains, start work, use a base, in order to cooperate 3 now.
Characteristic 3: Like to be read extensively, serious study and careful think
Quality is in charge of science department to learn as the development of social productivity ceaseless development, it is the gather of knowledge of a many course. For instance we should solve product quality problem, must understand the ABC of the product above all; Want quality meeting, know the skill that attend a meeting, skill that communicates with the person and incentive skill to wait with respect to need; Want to improve quality problem, need knows the skill of group management, include to know the knowledge of a few psychology; Want to drive other department to improve quality problem, need is had leadership and change skill; Want to strive for what the high level works to quality to take seriously, need is known change administrative skill, etc. All these, need learns in great quantities, read and think. Have extensive dabble only, ability increases intellectual reserve greatly, just won't appear " the book arrives square hate is little when using " disconcerted besides. Also become you only erudite, can think, can help a group solve a problem, group member just can prefer you, take you to become oneself person look upon.
Characteristic 4: Like to ask and can ask why
Outstanding quality controller wants to be able to ask a question, should meet particularly ask why. Car of Japanese abundant cropland has a famous word group is 5Why, ask 5 continuously namely why. For instance, you see a worker, on the passageway ground that aspersing scrap between the machine. How do you ask a question with the method of 5Why then.
You ask: "Why do you asperse scrap on the ground? "Why do you asperse scrap on the ground??
He answers: "Because the ground slips a bit, insecure. Insecure..
You ask: "Why can slip, insecure? Insecure??
He answers: "Because there be soiled having oil. "Because there be soiled having oil..
You ask: "Why can you have oily floodwater on low-lying land? "Why can you have oily floodwater on low-lying land??
He answers: "Be in because of the machine dribble. "Be in because of the machine dribble..
You ask: "Why to meet dribble? "Why to meet dribble??
He answers: "Because oil is from concatenate implement leak comes out. "Because oil is from concatenate implement leak comes out..
You ask: "Why to meet leak? "Why to meet leak??
He answers: "Because connect implement the balata oil seal inside had worn away. "Because connect implement the balata oil seal inside had worn away..
If afore-mentioned problems asked about the first why to end, so aspersing scrap to the ground to seem to return is a legitimate reason; Ask about the 2nd why, so purify of oily be soiled clean can; Ask about the 3rd why, so take a container oily catching can... in front 4 prime cause that why to find a problem, ask about the 5th why, the prime cause of the problem was found, need changes balata oil seal. So, japanese likes to break arenaceous boiler to ask about a bottom particularly, this kind of spirit deserves everybody study particularly.
What lift above 5 ask why, not be this kind of form that wants us to learn it, not all question should ask 5 times, some likelihoods ask why, asked about drop to go up, and some likelihoods need to ask 10 times, what just can ask about a problem is essential. What we learn is the essence of this kind of query, inquire into the root of the matter namely, find out prime criminal. If quality engineer is not good at asking why, so the idea that what often see is a problem only, is not the essence of the problem, perhaps cannot discover a problem at all, is passive ground accepts all sorts of current situations only. For instance some quality engineer is making craft file company of continue to use perhaps is used to when quality file " old-timer " method, and pay no attention to ask why, pay no attention to ask close unreasonable, pay no attention to ask appropriate environment and condition. So, want to become outstanding quality engineer, must learn to ask why, be good at asking why, the purpose is the source that finds a problem.
