Recently, many netizen report says, when APP of use Ofo small Huang Che, when cash pledge full a cost perhaps removes deposit by revulsive consumption, or be when charging deposit, become grown to block an user, or it is when removing deposit manhood be upgradinged gets stuck. Ofo relevant functionary introduces, fill cash pledge to be able to choose cash pledge full a cost not to buy year of check directly; It is OK to remove Ofo deposit direct refund. The lawyer expresses, platform should use up demonstrative obligation.
Incident
Many netizen report fills cash pledge to change year of card
Recently, many netizen appears to complain on the net say, when the APP software of use Ofo small Huang Che, when cash pledge full a cost perhaps removes deposit, by " revulsive " handled red parcel year card.
User Ms. He says to the reporter, she has attended to dismiss cash pledge activity before this, but when the plan cycled on September 6, discover software interface hints the activity that avoid mortgage has ended, need pays deposit. Because drive time, ms. He was clicked " go making deposit " pushbutton, but she says to be in however unwitting circumstance issues fine long hair, became buy year of check, cost 119 yuan. "Click filled cash pledge to jump out 119 yuan disbursement interface, did not see have other option. " the check scheme of Ms. He shows, her red bag year card period of efficacy is a year, but still have inside APP remind say she did not pay deposit.
The room gentleman that having same lot with Ms. He is complained in black cat complain on platform say, went out with the colleague yesterday the plan when having a meal cycles, downloaded APP to register so, the plan is used temporarily, after the clew inside software makes deposit, room gentleman was clicked make cash pledge button. After lunch passes, cash pledge of his plan go back, but what in discovering deposit however, write is " enterprise user avoids mortgage " , enquire to he was informed to buy year of check below unwitting circumstance after customer service. "The trustful ability that stems from pair of Ofo can be registered, but undertake misdirect is consumed actually. But undertake misdirect is consumed actually..
Became besides cash pledge full a cost handle year of card beyond, the reporter notices, returning somebody is when removing deposit by " upgrade " became year of card, cause difficulty of gold of return a deposit. Mr Zhang says, he sees when the plan removed deposit recently, the clew in APP interface says, can 0 yuan buy red package year card, can avoid cash pledge. Mr Zhang is nodded then go in, but did not notice change cash pledge into year of card, "The option that did not cancel cash pledge, customer service says year of card to do not have method go back " .
Buy year of check activity and fill cash pledge option easy promiscuous
Experience
Suffer 7 times before gold of return a deposit " persuade to stay "
On September 7, the reporter downloads Ofo software to undertake checking discovering, after entering a page, the clew inside APP needs to pay deposit, upper part of the page after the dot goes in shows one is plant " 99 yuan of red bags year card avoids mortgage " option, the option with lower part narrower white is normal make 99 yuan of deposit, the ability in this option has make clear " can retreat at any time " , and two option all are 99 yuan.
When gold of return a deposit, the reporter notices, before refund " persuade to stay " remind amount to 7 times, had appeared for example " invite you to avoid detain to ride row " " send you 5 yuan of remaining sum that use a car " " privilege will not be used after gold of return a deposit " etc, and " gold of return a deposit " font size of model of written characters is small, in page lower part, and and " stay " contrast of model of written characters can see, "Gold of return a deposit " color is light, a bit not advertent may wrong choice.
Response
Ofo says to before paying actually, can be exited
The reporter understands, ofo small Huang Che rolled out cash pledge to buy the activity of year of card recently. With year of check that 99 yuan of cash pledge can buy small Huang Che one year. The user is in when just charging deposit to small Huang Che, can choose to charge 99 yuan of deposit, hand in fare to ride again row; Also can choose to hand in 99 yuan, avoid cash pledge to ride next go one year. Same, quiting take time, also can retreat cash pledge to perhaps attend not to retreat cash pledge to buy year of 99 yuan check directly.
Recently, doubt of a few users is in when charge a cost or returning deposit of Ofo Xiaohuang car, be entered by misdirect cash pledge buys year of card page, purchase value by accident finally year of 99 yuan card. To this, ofo relevant functionary introduces, fill cash pledge to be able to choose cash pledge full a cost not to buy year of check directly; It is OK to remove Ofo deposit direct refund. The deposit that the user reflects buys year of card to be an activity actually, buy year of check of a year with cash pledge, cash pledge can be avoided ride inside a year row, it is OK also after the choice enters mobile page to if do not think,be bought exit. "This is an activity only, the user also need not attend, do not put in the circumstance that misdirect consumes. Before paying actually, the user also has an opportunity for many times to exit. " Ofo relevant functionary introduces, mobile interface also was not changed all the time recently, ofo ensures user cash pledge can be retreated all the time.
View
Misdirect fills value red bag year card should be maintained invalid
Chang Sha of office of Beijing Kyoto attorney's lawyer introduces to the reporter, what Ofo is handing in page of gold of return a deposit to jump out is red wrap year of card to charge a cost, be equivalent to a between platform and user red bag actually year clause of calorie of format full a cost, ofo should use up the obligation of clew, specification, and Ofo uses the means misdirect user that allows an user to feel OK to avoid cash pledge or gold of return a deposit by accident to agree with this clause, the user may know to fashion red package far from year the contract that card charges a cost concerns. Accordingly, basis " contract law " provision of the 41st law, when producing controversy, this format clause should with the user this one weak force understands just give explanation, should be invalid. It is already invalid, ofo gets the capital full a cost of the user not to have legal basis, should give return.
In the meantime, bicycle detain metal sets at place of matter right law " movables counterpoises character " , the user can be returned freely. If be in refund process,appear unusual, or more than 7 weekday still did not get refund, the first pace can dial customer service telephone, or reflect a condition through APP. If exceed 15 days to had been not handled, the industrial and commercial section that can offer a mobile phone to pay the relevant proof such as the record seat of Xiang Ping stage is complained, or dial 12315 to consumer rights and interests protective committee seeks a help.
Chang Sha suggests, page of gold of Ofo return a deposit should retreat the channel of cash pledge normally with striking pattern clew to the user. The user wants young scrutiny to be clear about a page in moment of gold of return a deposit. The country should enhance superintendency strength about the branch, the user also should update his acknowledge in time, raise legal consciousness.
(Zhang Xiangmei of of Liu of beautiful jade of Guo beautiful jade)
