The nightly service that passes a week stops carry to rectify and reform
Late on September 15 at 11 o'clock
Drop drop restored late night taxi service
According to the announcement of drop drop, rose at 11 o'clock in the evening from September 15, restore a late night to give a service, try out is nightly at the same time operation is regular. Between date of departure trying luck, express (the pace that contain actor, actor is enjoyed) reach special driver to be during the late night (23:00-5:00) , need to satisfy register exceed half an year, safe service to exceed 1000 sheet, without complain related safety wait for conditional ability to accept the order.
Two days come, the reporter covered drop drop driver continuously
Part the late night accepts the order the driver expresses, before sheet is compared much
But from the point of consumer angle
The greatest time that change even if waits for a car should be compared before rectifying and reform longer
Rectify and reform the effect after all how
Follow a reporter to experience together
Consumer experience
Receive driving is " 5 stars driver "
15 days night 11:15, 16 days night 11 o'clock sharp, the reporter is in city of north of road of Na Bing street, Beijing early or late area of section, west hill is white 4 a sector of an area experience garden of amorous feelings of Ma Pian area, South Asia drop drop takes a taxi, altogether experiences 4 sheet. Experience discovery, the time that waits to accept the order varies to 1 minute for 30 seconds, need not queue up to wait make a car. Accept the order the driver registers time to all be in above of half an year, accept the order the quantity all is in 1000 odd above, have no safety to be complained relevantly, grading all also is 5 stars.
16 days night 11:15, the reporter takes a taxi in edge river road. The taxi empty wagons on the driveway is more, a few girls used 78 minutes to call 3 taxis only in roadside. The reporter was used only on drop drop platform to 1 minute the driver does not accept the order. Accept the order the data shows, class of this driver star is 5 stars, journey odd number 5930 sheet, drop drop day counts 566 days.
As consumer, the most intuitionistic change after rectifying and reform still is on time waiting for a car, because platform is chosen somewhat to the driver of nightly service, although accept the order rate is very rapid, but the usable car around is less, many receiving drive car to be beyond 1 kilometer, 5 minutes exceed when waiting for a car to use.
Accept the order the driver is experienced
Can receive 34 sheet more in the evening
Accept the order teach of driver Zhang Shi tells a reporter, his part-time job runs a drop is sharp two years, a few sheet can run after coming off work everyday, time stopping a car is in commonly before dawn at 9 o'clock. Because want to go to work the following day, general won't all night.
"After be being rectified and reform this, accept the order 1000 odd above, serve full half an year, complain relevantly without safety, ability accepted the order later at 11 o'clock, crossed before dawn everyday after 0 o'clock, be about to become two problems afresh, undertake person face identify, ability continues. " Zhang Shi teach says.
"After restoring at 11 o'clock 15 days night, before sheet is compared really much many. Because the system sifted a batch of drivers automatically, the odd nature that we receive wants much. 15 days of evening arrive 16 days at 2 o'clock, my altogether received 8 sheet, before comparing much 34 sheet. " Zhang Shi teach says.
Speak of to be rectified and reform this, teach expresses Zhang Shi, just began to carry out, the effect still looks not to come out, but can choose a batch of people. "The person became little one part, should can reduce a few safe accidents. " Zhang Shi teach says.
The setting accepts the order the doorsill is responsible to the passenger
"Pull night train to have 3 requirements now, wanted to satisfy ability to be able to leave, I feel or had held out, responsible to the passenger. " Yang Shi teach thinks, although platform the line on now a lot of safety ensure measure, can drip this giant group restrains a driver very hard still one by one. "Just began a drop very low to driver and car demand, major car can pass examine and verify. " Yang Shi teach says, although also say to want to raise car threshold, but up-to-date also do not have specific carry out come down.
Go up newly to drop drop facial identifying system and safe knowledge examine the person of the line, many drivers say groovy safety intellectual assessment title is too simple, yang Shi teach has different view. "Although have two problems only, but the net restricts a car this market is too huge, take an examination of too hard improper also. " teach expresses Yang Shi, even if title is simple, but also can mirror a drop company to undertaking improvement, also be a kind of progress. "What thing has a process. "What thing has a process..
The reporter experiences a drop security function
One key calls the police
Call the police at the same time travel information will send urgent contact
Click " call 110 " hind, can dial this locality directly 110. Information of car, driver and passenger place place were provided in the page. In addition, these information also can send passenger mobile phone directly with short message form. If the passenger already installed urgent contact, drop drop platform can reach travel information location position to send all and urgent contact.
Note: Bolt warning function needs a passenger to be used below entry condition, if did not login,drip, cannot contact urgent contact of the passenger.
The journey is shared
Share a person but synchronism watchs journey line
Click " the journey is shared " , can share the route small letter good friend, Qq good friend or urgent contact. The person that be shared nods a link to be able to see driver and car information, also but synchronism watchs journey trends.
Journey recording is protected
Recording adds close safeguard department to multiply privacy
Be aimed at recording function, many passengers oppugn this function to have the possibility that divulges privacy. Drop drop platform expresses, recording regards processing as the basis when dispute only, all recording will be added directly close upload, save general of 7 Queen of heaven to be deleted automatically, if have issue, can lengthen appropriately. Since from September 8 drop drop tries recording of moving whole journey, 78.9% what at present recording function already enclothed total order.
Privacy number is protected
Car advocate, each other of date of passenger mobile phone is sightless
Number is added close, the passenger will be passed " fictitious intermediate date " connection car advocate. Of every order fictitious intermediate number is not same, ensure a car advocate, each other of date of passenger mobile phone is sightless. After order pays 30 minutes, number protects invalidation. Fictitious after intermediate date invalidation, car advocate, cannot contact each other again between the passenger.
Recently, the user is mirrorred to the reporter
When use drop drop takes a taxi
Because of drop drop " associated account " and do not make a car
How is this to return a responsibility?
Think up help others pay Fei Di to drip first all right " associated " the mechanism provokes controversy
Gentleman of Guangzhou citizen horse tells a reporter, open when him " drop drop goes out row " when APP prepares to make a car, discover however cannot make a car, the reason is " have did not pay order form " . Mr Ma inquires discovery, this did not pay order to come from the number of new mobile telephone of a 189 begin. Mr Ma sought advice from drop drop customer service at this point, customer service responds to the account that calls Mr Ma and mobile phone date 189 begin is " associated account " , need the other side paid ability of order horse gentleman to take a taxi.
The passenger that encounters similar case still has many. On the drop drop account of a Jiangxi passenger, did not pay order form what brushstroke comes from Shenzhen; The drop drop account of a Chengdu passenger, did not pay order form 98 yuan when there is brushstroke correlation in Nanjing. Join in the reporter " drop drop did not pay order to complain group " in, more than 60 people encountered same question.
Platform response: "Associated mechanism " identify automatically for the system
To this kind of problem, response of drop drop company says, "Associated mechanism " it is systematic course identifies actually, think two Zhang date is belonged to same an user, when the number of a Zhang of this user appears to did not pay order form, another Zhang date needs to pay ability the circumstance that take a taxi with respect to meeting generation.
Drop drop customer service expresses to produce correlation to have 4 kinds of cases:
The first, people of side of account of him drop drop has paid;
The 2nd, be dripped by the drop of associated both sides Zhang date has loginned with same department mobile phone;
The 3rd, account of him drop drop and account of other drop drop are bound decided identical bank card;
The 4th, new registering mobile phone name is the mobile phone order that others has cancelled, with new register entry drop of mobile phone date, meeting and date of former mobile phone advocate generation is associated.
However, to the reply of drop drop company, the user all expresses dissatisfactory. The passenger says with respect to doubt, the system is indescribable decide another Zhang date belongs to me, it is the Zhang date of stranger however in fact, let a person very hard accept. The reporter read drop drop to give an APP in detail " software uses an agreement " reach " individual information protection and privacy policy " , did not discover an explanation " associated mechanism " relevant byelaw.
Expert: Permit without the user " associated " be suspected of rights and interests of enroach on consumer
The expert expresses, permit without the user " associated mechanism " , it is a drop station go up in him footing, the way that paid responsibility to have impertinent connection, it is the behavior of right of big company abuse, encroached consumer rights and interests. The account of associated consumer, do not need to ask for consumer to agree however, rely on the inference of big data merely however, such doing look be like have technical content very much, actually is the ignore of authority of pair of consumer know the inside story, option however.
The expert still expresses, one holds the company of very preponderance inside the industry, cannot constantly what does self-communion still have to need to improve, should rely on public opinion to turn one situation however ability make a move, such proud can turn the customer outside only.
Reporter of city times entire media: Square lush Wang Yuchun
