Utterance is mediate believes those who seek contradictory issue " weapon " , accordingly, glib it is the basic skill that the letter seeks worker to must be had. In real work, divide thinking careful, affection is clear, verbal and euphemistic, outside understanding primary quality, still should stress negotiation strategy.
1, the conversational mood with good brew. Come to you when a person that appeal for help before when, too earnest change the mood that changes metropolis influence opposite party with the program and utterance state, make the other side has a kind of depressive feeling, cause the other side easily go against turn over psychology, accordingly, want to create a kind of relaxed talk atmosphere, with obtaining the credit of the person that call in. Compare to those moods especially excited, the mood compares what the impatient person that call in should make more to one is plant " guests feel at home " feeling, so that lay next good foundations to complete whole negotiation.
2, should counterpoise handholding talk actively. Talk at the beginning, be about to stand in " leading role " the position, cannot resigned appeal for help person the allegation of boundless, the meaning consecution that should state the other side is changed, logic is changed, its the fact of appeal tries to limit with policy and law. Whole talk process, should remove pilot a ship into a harbour to return canal, correct an error enters the result of course, let appeal for help the person's thinking follows your guiding to undertake.
3, should hold conversation " proper limits for speech or action " , cannot be swayed by one's emotions. Because call in,the angle that person place stands differs, to the thing that its say, you are only " listen " just, did not check, accordingly, in negotiation process, should not be right commonly the judgement that the fact makes affirmation or denies, cannot convey at will more. Efficient way is: The speech that uses a principle answers specific requirement, with policy propagandist standard calls in the person's behavior, with euphemistic utterance evasive blunt request.
Anyhow, the letter seeks contradictory issue, numerous and complicated is complex. For the comrade that makes a letter seek the job to us, achieve behavior standard, utterance is artistic, the inevitable requirement that since works, not be an easy thing, so, should regard it as a mandatory class, explore ceaselessly in practice, grind ceaselessly long.
