This year January, ms. Liu is in Hong Kong the inn of mobile phone of apple of every phenomenon city of the road, bought mobile phone of an apple 7plus. But, used do not become with respect to Hei Bing to half an year " brick " , be suggested to return plant maintenance. The result of the maintenance that return a factory makes Ms. Liu more furious however, although be in,guarantee period inside, want to foster cordial relations between states so that hand in 4799 yuan again, and 5600 yuan also are used only when this mobile phone is bought.
Be less than black screen of mobile phone of half an year, want to repair need to hand in 4799 yuan
On September 21, citizen Ms. Liu dials our newspaper hotline 96663 report, she bought Plus of an IPhone7 in inn of city of every phenomenon of malic mobile phone January this year. Ms. Liu is the vermicelli made from bean starch of malic mobile phone all the time, the mobile phone that uses before is an apple. "Becoming aware is big sign, and inn of every phenomenon city also should rely on chart greatly quite " , ms. Liu says, but used be less than half an year, the mobile phone is abrupt when charging Hei Bing, use without method.
The following day, ms. Liu is taking a mobile phone to undertake maintaining instantly. The staff member was checked, said not to maintain need to return a factory. Next, the staff member gave Liu the lady one reserves machine, let her await a news.
Passed probably a week, staff member announcement Ms. Liu got a plant the mail there. The appraisal result that the factory gives out is, mobile phone situation is bad, perhaps exist tear open the problem that correct, be absent guarantee limits less than. If want to maintain, need hands in 4799 yuan again, buy equipment of a maintenance. "I buy a new mobile phone, used 5600 yuan nevertheless, that still is inferior to buying new " , ms. Liu rejected this plan on the spot. And the factory returns the mobile phone inn in.
The mobile phone of Ms. Liu reachs survey report.
Manufacturer says existence is torn open correct a problem but involve a secret to cannot be offerred
Ms. Liu says, when oneself use a mobile phone special caution, had not fallen already, also cross water without dip. The staff member of inn of city of every phenomenon of malic mobile phone says, the basis returns the appraisal result of the factory, how terrible of mobile phone state perhaps exists tear open the problem that correct, and specific how bad, perhaps tear open changed which place, the staff member states this involves a secret, cannot offer.
On September 21, peninsula reporter follows Ms. Liu comes to inn of city of every phenomenon of malic mobile phone again. The staff member expresses, this is the appraisal opinion that the factory gives out, they can come according to this result only.
And Ms. Liu says, the appraisal result that malic him plant gives, say existence tears open the problem that correct, but the evidence that does not raise sacrificial vessel put oneself in another's position again, "Become an athlete already ump member " , such result lets consumer be convinced very hard. Ms. Liu puts forward, whether can look for orgnaization of a tripartite to make an identification. The staff member expresses, they had not encountered such situation, need undertakes reporting application with the company.
The market supervises administrative institute to suggest to wait for means dimension authority through lawsuit
Subsequently, the reporter interviewed market of region of crystal clear hill to control the staff member that runs place. The staff member expresses, they received Ms. Liu complain, also undertook communication with inn of city of every phenomenon of malic mobile phone. And the reply that the other side gives out also is, their appraisal result according to the factory, ms. Liu existence tears open the problem that correct, be absent guarantee limits less than, reject to mediate.
This staff member expresses, the staff member of inn of city of every phenomenon of malic mobile phone rejects to mediate, they do not have the power that implements compulsively. She suggests consumer adopts lawsuit or other way, undertake thought fors the time being.
The lawyer thinks to should seek appraisal of tripartite orgnaization
City of day of Shanghai bright and beautiful (Qingdao) Zhang Gang of attorney office solicitor says, according to the regulation of our country law, in guarantee period inside, product presence problem ought to wrap long bag to change a bag to retreat.
Inn of city of every phenomenon of malic mobile phone, as the sell person of the mobile phone, produce the one party of the mobile phone, it is the orgnaization that makes appraisal conclusion, apparently improper, also cannot let consumer be convinced. Ought to decide through having the tripartite orgnaization of aptitude, whether does the mobile phone of consumer exist tear open correct a problem.
Consumer can have the orgnaization of tripartite appraisal of aptitude through searching, issue survey report, whether does proof mobile phone exist tear open correct a problem. If do not have existence to tear open really,correct a problem, can wait for means through sueing so, requirement apple mobile phone undertakes maintain or the service such as exchange a purchase.
