Sister of your beautiful writing says
Well-known, want to establish long partner relationship, must win client credit, become the irreplaceable person in heart of the other side.
So the issue came, it what idea there is is OK to what idea there is effectively or most does apace win take credit? The following, enjoy:
01 hour are listened attentively to
Force oneself to listen attentively to and the meaning of repeat the other side. Understanding the other side wants what to convey.
If the other side hears,did not say after your repeat:
"Yes, namely such, what I say is this meaning "
So you were not listened attentively to in real ground.
Feeling of 02 real ground is the same as experience
Listen attentively to and if repeat makes the other side knows you listen into them to just had said.
But correctly did you understand them?
The other side can suspect somewhat to this all the time, the move that sees till them you show some kind of form is the same as experience.
You do not need to agree with each word that place of the other side says, but the meaning that you must understand him in the round.
Every time you discover you are thinking " this fellow is an idiocy " when, ask oneself immediately,
"He why so feel? What is his reason? Be what makes he considers an issue so? Be what makes he considers an issue so??
You must make great efforts understanding other.
You must:
● listens the motive that gives their idea backside.
● understands the intention of their idea backside.
● lets the other side know you understand the intention of their idea backside.
Any people that understand us can be gifted by us the right that undertakes with us communication is a controversy even, and we also are met sign up for with same understanding.
Any people that are the same as experience with our feeling, although do not agree,our view also can get our respect.
They increased to change the probability of our idea greatly accordingly.
The 03 feeling that notice the other side
This is skill of a kind of mood completely.
Use rise not disappear momently, redound however get effect instantly.
We need to notice 3 things in every time dialog:
The words and deeds of ● client (include a mood)
● the words and deeds of ourselves
The ● client reaction to our words and deeds
This looks very complex, but actually can very simple.
Of need is attentive observation and 9 hair only the speech from the bottom of the heart.
For instance: "You look today very excited! What good thing is there? What good thing is there??
Or explore one explore body, "You look absent-minded, what job to produce? What job to produce??
Use the most effective means of this one skill, it is to experience us the feeling to the other side and ourselves.
This one skill the angle with the 3rd person is likewise applicable, just the effect a little a few more inferior.
For instance, "He is a little downhearted recently, assessment affected him end of the year " .
04 share agenda
In this detailed list, we cannot find simpler than sharing agenda skill.
It perhaps won't produce the biggest redound, but it is to do the simplest business really.
No matter be to be in formal informal still meeting, in the phone, on large conference or the arrangement of the meeting that count a person, sharing you to the idea of conference agenda at the beginning forever come out, invite the other side earnestly and sincerely to join his opinion to agenda in the center.
This can let you know the client's care is in immediately, let a client feel you are in practice " we together " and rather than " ourselves " concept, win the good impression of the other side and self-identity thereby.
05 request, speak your viewpoint please
Rushed before believing firmly a certain idea or viewpoint completely speak out it to perceive special risk really, because it exposes the individual in exposed risk.
But in fact, it is extremely helpful that we come out our viewpoint expression, even if our viewpoint is denied finally, prove be a mistake even!
This has two reasons:
● conveys his viewpoint to be able to arouse the response of the other side, at the same time also can the problem Anacreontic change;
● individual viewpoint as activator, help the other side undertakes reflection.
Learning to use simple, relaxed guide language the viewpoint that will convey oneself, for instance:
● " let me come now cast a brick to attract jade-offer a few commonplace remarks by way of introduction so that others may come up with valuable opinions... "
● " my idea is opposite certainly, but... "
● " hey, this think of a way that also does not know me is worth undeserved discussion after all, but I think of suddenly... "
Risks of 06 the individual that risk a drop
Individual risk lets us feel we reveal our one part outer, disclose oneself to others, in somehow admiral our feeling is bare come out.
We fear to be mocked, fear to fail, fear to lose the respect of others, the mood be thwarted that plants by tens of thousands with etc feels.
Becoming close with the person is the behavior of a kind of such adventure.
Be close to is not certainly become the care private change, violate the private airspace of other, want you to undertake communicating in individual level and client however.
Risk of the individual that risk a drop shows we are willing to add the close touch with the client actively namely.
Such action perhaps won't get the response of the other side, but be worth to try however.
The other sphere outside 07 attention major
Most person pays close attention to only with at the moment the issue that this project concerns and information.
But those are willing to watch the thing besides their major domain, and show the professional adviser of interest of from the bottom of one's heart, can leave deep impression to others.
When communicating cooperative matters concerned with the client, the client thinks naturally this you more care about this collaboration.
If you are right,the curious feeling of client business increases unexpectedly, this is a good sign, this explains you care about the relation with the client.
OK and affirmative is, the kind that the client raises a question to them from you can become aware to be opposite to you whether is their business interested truly.
08 be good at quizing
The problem of open sex makes you abandon bias, no matter because because be stuck in the label on their body,the identity of the other side still is,this kind of your bias is.
Your purpose is the true opinion that should hear teller.
The unspoken words in a play left to the understanding of the audience or reader of open sex problem is your esteem the other side, auditor respects a spokesman.
Because this allows a spokesman to be in his own words condition, mix in his world outlook, his care namely his the thing is described in order and his understanding to cause and effect early or late.
09 free offer a proposal
Can say only " I understand, that is certain very difficult " the effect that has it, but your need rises it with solution union, give out 3 to 5 ideas that we can think of.
Such you are OK beginning, "These idea are too crazy perhaps complete perhaps irrelevant, but let us consider... "
A lot of adviser think they want very careful, do not want a good idea to client reveal everything.
Above all, they feel good idea always is finite.
Next, letting a client discover our good idea has a limit also is not what favour.
The worst is, the client may discover accordingly not only our good idea is finite, and we have dye-in-the-wood assurance to among them one part only!
But in fact, if professional view loves general, it is infinite not only, and they were strangled however instead if if do not go,be being shared.
Your love to the child won't call a discount because of the advent of the 2nd child, and professional view also should be not become to be the frozen data in storehouse by the imagination.
Limit an issue ceaselessly, the professional adviser that creativity ground solves a problem is a success issues the ability that can show in situation of avery kind of;
You give an idea altruisticly for the client the more, you can think of more good ideas more.
The 10 phones with mysterious speed reply client
In incoming telegram of the reply inside ten minutes this is planted detail is the act that can establish trust most.
That individual that the person that it shows wire back has another how to care about a phone.
11 relax drive
Here offers a simple practice, help you be in before entering a high-strung circumstance, before more pivotal than consistent field meeting, alleviate the pressure of mind.
This one exercise is:
Focus attention the character of a few wisdom entirely through spending period of time, the purpose of the thing that you make abstracted in reach head of temporarily clear nominal.
"Period of time " can be before sleeping 60 seconds, also can be on clavier or paper the speech these wisdom keeps the time that come out, perhaps be before client incoming telegram or conference in the car read aloud them a few minutes when come out aloud.
List below the character of wisdom, need to focus attention only every time among them, of the others can stay the next time.
● client is consummate.
Am I ● to for who consider?
Is ● client made to this why to experience?
● answer is better query.
The problem with real ● is a client rarely think at the beginning that.
● the center that I am not the universe.
Is the kind that I take ● now after all for who serving?
● criticises others can trammels only oneself, assume responsibility to will let me become more powerful.
Make concerted effort surpasses ● singles is fought alone.
● what is what I fear?
● knows the truth is far more ambitious than utterly ignorant.
● heart puts a hope, but Mo Cun is fluky.
● expresses a point of view and can not manacle you all one's life.
● does not want to lie forever, do not conceal the fact.
12 additional proposals
1.Realize oneself feeling, speak out it.
2.Promise, put into practice -- it is better to do not need to be done than promise, also do not want not as good as your promise. Go cashing your promise.
3.Do not want a client to just put forward a problem to be solved with respect to busy move; Settle an issue, affirm whether oneself understood a problem truly.
4.Expose oneself a few aspirations to the client, but do not attempt to be held through this kind of method charge each other.
5.The sense that uses countenance to show you is the same as experience, even if just frown closely in equal opportunity,say: "Day. "Day..
6.Notice actively and experience the idea that the other side tries to mask or mood.
You want these 13 things to always remind your
1.I do not need 10 seconds every to prove I look to others.
2.I have authority to be here; I do not need to be anxious, I can bring value.
3.Do not speak with fervor and assurance, and should ask a client ceaselessly:
"Be? What did that produce next? What did that produce next??
4.Repeat ceaselessly likewise: "Day, what is the reason of this backside? What is the reason of this backside??
5.Whether am I quickened in the heartbeat? Why?
Why to experience this kind roar comes, and explain this among them reason?
6.Whether was I won give out the right of the answer?
7.I whether too does kink argue at winning this? Turn it into a dialog afresh.
8.Imitate mood: "I may react some are slow. Only perhaps I think so, but... "
9.Make response to the client's mood.
10.Because anything is in,do not allow when to await blame anybody.
11.Limit a problem to bring more value than answering a question.
12.Not be all clients the question that raise is right question.
13.Do not do not have safe feeling, tell oneself:
"Hey, if connect me,this professional personage does not know the answer, this problem can be not easy solution really definitely; That lets us do it the whole thing comes to light. That lets us do it the whole thing comes to light..
14.My intuition is reminding me this work did not look so simple.
My intuition is right normally, let us study.
