No matter be to be in foreign trade factory or company to go to work, total meeting from time to time those who get a client complain. Complained problem of the client has two hundred and seventy-six million four hundred and forty-seven thousand two hundred and thirty-two kinds, but summary rises no more than is two problems. Quality problem and quantitative problem.
List the method that client of a few processing complains below:
About quantitative problem
1.The amount that assemble cabinet is too little
The amount that assemble cabinet must follow client report too less, because sea freight of the client calculates by the cabinet, what the cabinet installs is fuller, the money that the client earns is more. If install cabinet measure to must follow a client too less to make good call ahead of schedule, or the cabinet has one piece with respect to active newspaper circumstance, show an account, after ensuring won't recommit. Unless be the client of special Yan Ke, average client won't too dispute.
2.The amount that receives money actually to the amount that the client reports and client nots agree with
Send the amount on client PL and actual amount to not agree with, see the amount that not agree with how many have, the amount differs too old saying, the data assembling cabinet that must move a plant and outfit ark photograph come out to look, clear up actual condition. If not agree with the amount is very few, must choose to believe a client and not be doubt client, and want the apology that immediateness explains the cause is true, invite a client from inside payment for goods the payment for goods of subtract minority. Cause the client's allergy very easily otherwise.
About quality problem
Step 1: Thank the client's opinion, preliminary analysis problem, ask the client can send a photograph to give you, let you the photograph can open a conference to discuss this issue with manufacturing branch.
What the client does not have a photograph is general not be serious problem, or the client takes this problem seriously not quite, it is good that after want genuine apology only and assuring, this kind of circumstance does not appear.
Step 2: Client hair answers a photograph, when actually the client sends a picture, normal circumstance issues the clerk to know is what problem, reply client needs to turn the photograph to QC branch to let them investigate is what reason
Step 3: Reply client, your QC branch and manufacturing branch opened a meeting, what is investigating the reason that gives this business, you are the following how can order go avoid this problem. Need not be carried actively how should be this problem solved this.
The problem is not quite serious, the client is potential with respect to drift along, put us one horse. But the problem is very serious, the client can be commonly in mail expression comes out the seriousness of a got-up affair, or the client can ask this this order wants how to be solved directly.
Encountering quality to give the affirmation of the problem should make compensation, but specific the product that how should recoup need him ground and the characteristic that cooperate with the client go deciding. List the method that gives a few kinds of compensation below:
1.Reparations
Tell a client the loss to make up for a client, we can take the kind that compensates for payment for goods.
A adopts dozen of way that change to give a client compensation, give a client a few discounts of the dot
B. If the client asks is not a few discounts of the dot, however 10 compensation that the dot nods a few times even, tell with the client whether compensate for group by group, compensate for this a bit, next time order is compensated for a bit, every order is compensated for a bit, how long can compensate is over.
C. Look to have the project of other collaboration with the client, the client is made up for on other item.
For instance we have lose color of a product, the client claims 20 thousand much U.S. dollor. We are told with the client, in the side on another product he flies a model freely, the client also agreed.
2.Compensate goods
Tell a client if this batch of goods have a problem, the trouble informs fraction defective, I next time the product that order gives you freely to make same amount gives you. Of course this is to be aimed at goods to be worth lower product, goods is worth tall affirmation cannot complete compensate, but the good faith that can give an amount to let a client know you. The accident that comes to this so can get settlement, 2 guest door still can issue sheet to give you, won't appear the case that ends cooperation.
Step 4: The circumstance is carried out namely after compensatory means has discussed, and dog follow-uply feedback, letting a client know that order quality has a problem is minor accident only, make a client heavy to us pick up confidence, letting a client know us even is responsible have the company that take on, ability can have more order to give us after.
Very few meeting has the client of willfully make a trouble, must take seriously highly when the client puts forward to complain so, of processing can turn very much danger is machine, order is not decreased add instead. Otherwise, the order of this client transfers your competitor minute minutes very likely.
