Oneself inquired in net of Hunan telecommunication official to oneself the home can install fiber-optic broadband on December 22, 2015, and because there had been digital TV in the home, reason chose only (graph one) in 900 yuan in inquiring the bandwidth that can install / year 10 M broadband, make an appointment in January 1 comes to install (graph 2) ! Because family of as it happens has a holiday to go to the lavatory in the home in those days,install! Think this is very simple thing originally, did not want to be in in December 31 when date of fetch mobile phone is the 13367333696 phones that why surname installation master, he says " broadband of your home installation needs from the village estimation of intermediate pull wires has nearly 500 Mi Yuantai was done hard, if install pure broadband, as a result of pull wires too far I earn without money, bad to install! If want to install, your or chooses a mobile phone + TV + the broadband binds the sort of, 1600 yuan / year. If you should be installed, I come! If you should be installed, I come!!
I hear such word to be surprised simply, oneself are outer the job is old, what use all the time is telegraphic broadband, believe telegraphic executive ability more, let me this however however to one's great diappointment, the telecommunication of Hunan countryside handles affairs so namely? You contracted to earn money, can you still choose a client to undertake installing a service? I call 0731-10000 to undertake complaining for many times, but the response that gives me also is to undertaking checking medium, in checking, in checking (important thing says 3 times) !
During telecommunication is checked, personnel of installation of this why surname is called again at me, still be same argument, pull wires too far he does not have money to earn, with all sorts of how hope for excuse I cancel order bad. I reply he, why to compare me the home is far (graph the home compares neighbour of 3 medium bright red surname my home is again far 500 meters) can install. He says because they bought suit of telegraphic mobile phone,that is. After I listen, do not have again language, bought mobile phone suit, OK very convenient installation, it is so difficult to install a pure broadband. I reply he I am a consumer only! If want to cancel order really, you and telecommunication communicate your disturbed reason! After he listens, very furious hang up phone!
With respect to this manner, telegraphic uneasiness, but this matter, I won't stop at this point! Get a statement!
At this point I raise the following doubt:
1, telegraphic company has this kind of suit to give a client the option on government-owned net, the proof can carry out installation; If be cannot accord installs, why is what can you choose for the client put even on telegraphic official net all sorts of formulas?
2, what oneself inquire on telegraphic official net is more farther than my home the neighbour home of on 500 meters of above (graph 3) how to go up, why cannot be my home installed? What choose because of my home is pure broadband installation, it is OK that he does not have money to earn disturbed? Far 500 meters do not give installation, because cannot be installed,not be however! Can even if be far,1000 meters install you to also be gotten install?
3, is telegraphic contractor OK " choice client " undertake installing?
4, regard telecommunication as so giant company, indulge contractor so, the requirement to contractor and supervise where? Does to the client's service safeguard where?
5, if the thing is solved, whether is what say in that way like other complainant meet again after was being installed to me, installation personnel sets network barrier intentionally, make the formula that must the client choose to buy his place to offer a sale and product? In order to make a these states for, I raise doubt for support service safeguard! Telecommunication of telegraphic to China Hunan raises doubt! Right telecommunication of place of individual plant continent raises doubt!
Hope concerned department investigation is clear, give out reasonable answer and processing result.
-- -- to telecommunication to one's great diappointment consumer!
