Times of an ancient name for China (Chinatimes.net.cn) report of Beijing of Chen Feng of reporter Shuai Kecong
Tidewater retire, who is naked swim eventually be clear at a glance. Share bicycle player Ofo to expose to the sun piece go bankrupt during recombining a hearsay, share song of car player road to also encountering those who found 3 years to come the biggest crisis.
Since nearly 3 months, the issue that cash pledge of road song user removes hard meets with repeatedly media exposure, platform is complained to go up to also all the time a large number of users undertake feedback at this point in gregarious platform, network. Although announced in song of the road at the beginning of October newest financing of round ten million dollar, but this can not alleviate its current awkward situation.
" times of an ancient name for China " headquarters of Beijing of song of road of seek by inquiry understood the reporter recently, road song still is in at present normal operation. And the view according to its staff member, at present numerous user cash pledge returns the case of incur loss through delay or result from just about financial defray pressure.
Cash pledge retreats corner hard to grow in intensity
Share economy a few years, most those who get attention is to share bicycle and share a car, and one of delegate players that road song is latter.
Show according to government-owned network news, share song of car brand road to held water in July 2015, the APP after two months is using the line on type of market solicit comments, the company obtained Asia of accept of sea of fund of real fund, develop uncut jade, SIG to achieve the investment that delivers fund early or late. Its model includes to run quickly A3 of Mini of Smart, BMW, Ao Di, Xue Tielong, beautiful, Reynolds, in Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu and Xi'an all already be born operation.
This year on October 8, road song announces to acquire dollar of ten million class B2 annulus financing, this annulus financing by the sea Na Yazhou fund (SIG) get cast, capital of real fund, triumphant glad (Crescent Point) with cast. Road expresses external when song those, forehead of financing of its accumulative total exceeds 500 million RMB. Nevertheless, this financing announces very brashly it seems that, whether had arrived Zhang impeach. Browse associate with publishs a material, the reporter notices, 5 financing before this all announced road song specific figure.
And interesting is, the left and right sides announces before 10 days in this round of financing, have medium ever with " road song is exposed to the sun cash pledge is retreated hard spit groove, nearly 8 months not financing brings the outside to be anxious " have a story for the problem.
In fact, the issue that road song cash pledge removes hard begins to ferment ceaselessly since this year August. " times of an ancient name for China " the reporter is many more integrated the case count that famous network complains platform, the issue that removes hard about road song cash pledge has on 1000 cases at least up to now, and the netizen on gregarious media platform is complained is much more hard statistic. Although this one circumstance also fails to alleviate after newest financing message announces.
According to using the agreement before, pay requires before road song user uses a car 1500 yuan of cash pledge, after settle accounts of finishing stroke order is successful 20 days can refer cash pledge to return application, if use,act of violate the rules and regulations did not discover in the car, cash pledge will be returned at 7 weekday still.
Digital the customer that accepts our newspaper reporter to interview all expresses, had exceeded time of 7 workaday refund far, still fail tardy Zhang. Among them a consumer with the longest time is the refund application that submitted on September 26 even, had exceeded time of a month.
A consumer of Guangzhou is right still " times of an ancient name for China " the reporter expresses, the cash pledge refund that he what never had used a car referred formally afternoon on October 14 applies for, exceeded 7 weekday to still fail Zhang. Making what he finds both funny and annoying is, "Essential trashy over- , thinking what experienced car comes to give me wife, ordered a car but cannot find, customer service says is a car bad, towed away, fixed position was not updated. Fixed position was not updated..
And retreat hard besides cash pledge outside, " times of an ancient name for China " the reporter returns discovery, a few users are mirrorred, because the operation mode of road song needs, user may car of pay for sb and expect to be repaid later cheers cost, but the charge that eye future songbook should submit an expense account also cannot arrive tardy Zhang. "It is to be pushed today all the time tomorrow, but never fulfill. " an user is complained say.
The response calls a company normal operation
"Road song how? When can you remove deposit? " this is a lot of road song users the doubt with at present medium heart. However, what they face is however from beginning to end hard the customer service phone of get through, even if now and then put through still also obtain refund hard.
Complain according to a consumer say, "In near 20 minutes after awaiting phone of customer service of good not easy get through, customer service acceptance can be returned that day. Hanged a phone subsequently. Refund also was not gotten after two days however. " our newspaper reporter tries to receive telephone call of thoroughfare song customer service on November 1 morning, the time that awaited more than 17 minutes just puts through constrainedly, and the return that can not achieve the front from inside customer service mouth at the same time.
The period of the day from 11 a.m. to 1 p.m. in November 1 is divided, " times of an ancient name for China " reporter with " side friend refund " the seek by inquiry that it is a name headquarters of road song Beijing, referred digital the enrollment that suffers the person that visit number is sought return deposit as soon as possible. The reporter sees in the spot, eye future song still is handling official bussiness normally.
A staff member expresses to the reporter, "It is to recieve oneself only commonly. But since you had come because of this thing, we here no matter be oneself, no matter call to still come (company) , it is manner of a processing, had done this thing to the user certainly. No matter do not come, the fund that we should withdraw to the client wants to retreat. The fund that we should withdraw to the client wants to retreat..
Mirror to a large number of users on the network cannot the problem of refund, this staff member expresses to the reporter, "Not be to cannot be retreated, may have however return the other reason such as means failure. At present the company has department of function customer service, operation, everything is very normal condition. Everything is very normal condition..
This staff member denied the problem of insecurity of company capital catenary to the utmost, he says to the reporter, "Either, we also did not receive accurate announcement. The likelihood is kind of former road return, call the account such as a failure. But it is these problems that you say anything but. " be in nevertheless with the reporter in chatting, he also discloses in dodgy utterance, "The likelihood is financial defray taller, and pay an amount... there are a few incur loss through delays in this respect really. " those who be worth to be carried is, that day afternoon, feedback according to sufferring the person that visit, what the reporter offers to road song is digital the deposit that registers Zhang name already all alled return.
A poineering company, if not encountered difficulty, be afraid also won't be willing to slight anyhow oneself user. And in fact, share a car all the time since be regarded as blast tuyere while also sufferring doubt, how benign development faces multiple challenge.
Fast road academy releases before this grind the newspaper points out, the project that shares a car is different from other share a product, operation difficulty is taller and belong to heavy financing project, share bicycle and charge the product such as treasure came out to realize dimensions to change before long, share a car to need to weigh capital investment, and the issue that still needs to settle the point that rent a car. However, want to find in congested city find a place for suitably the dot is not easy, charge and field are a challenge.
In policy respect, although be in last year in August, traffic Department of Transportation, housing is urban and rural two branches ever allotted construction ministry " the directive opinion that rents healthy progress about promoting small mini bus " , mention encourage time-sharing to rent (the car is shared) development. But inside course of study the personage looks, after this has no specific interest good policy to come on stage actually.
Analytic personage thinks, "Financing - burn money - again financing " mode does not apply to those who weigh asset mode to share automobile industry apparently, how to improve operation efficiency ceaselessly, enhance the hematopoiesis ability of oneself, below the circumstance that can accuse in cost steadily outspread, fumble gradually a right profit way, the likelihood is optimal choice.
