The real difficulty of controller, do not depend on solving a problem, clear up a problem after all to be in however. Their all along is action group, be in very easily have not make clear truly when the problem, begin to begin to solve. However, distinctive settlement method, often come from at redefine problem itself.
Be elevator really too slow?
Just think is like end scene: You own an office building, owner blames elevator to you old slow, need is endless await. Even menace of a few owner says, if do not foster cordial relations between states elevator, be about break one's promise.
Face this one problem, most person can give out very quickly a few answers: Change elevator, install more driving motor, upgrade even the algorithm of moving elevator. These proposals belong to what what I define " solution space " , namely they had set a problem to go out beforehand in same a place. In this example, the issue that sets beforehand is elevator very slow, place of following picture structural frame are shown.
However, when this one problem is referred to property, they gave out more convenient proposal: One side looking glass is put by elevator. This method is proved what reduced pair of elevator effectively to complain later, when because become,people is attracted by themselves, forgot time very easily to elapse.
The method that uses a mirror is very conspicuous, be not the issue that sets beforehand because of what actually it solves: Did not let elevator move faster, what offerred to understand this problem however is brand-new angle.
Be worth what carry is, do not see wrongly to the analysis of this problem at first, installation new elevator is feasible perhaps. But, reframe the purpose is not to find " true " problem, look to whether have the problem that solves more easily however. Actually, think the itself of train of thought that is put in only reason has misdirect sex possibly. The reason of the problem often more than, and a lot of kinds settle way. For example, the problem of this elevator can be unscrambled to be peak demand problem -- at the same time too much person needs by elevator, because this can pass dispersive demand solve, stagger for instance the lunch time of people.
Reframe 7 measure of the problem
Will unscramble with the process of fast iteration reframe, be understood the most easily. What you can imagine it into a kind of acknowledge to go up is fast shape process.
7 concrete step are below:
1. takes care of the rationalize of compose problem truly.
If you are a room in exclusive one is known reframe methodological person, carry out it is more difficult to rise. Because someone else is seeking the solution agog, may feel you hold to hold tight to live the problem is not put, reduced efficiency. If the influence disequilibrium in the group, be in for instance confront a client or more when elder works in the same place, did not wait for you to start to talk they can check you. If employee people had been used to from problem of answer and rather than is gotten directly over there the leader, so although be in charge of a tall weight high, also carry out hard reframe method.
Accordingly, what you should do above all is let reframe in the group methodological rationalize, innovation gives the conversational space that can implement a method. You can share the example of the elevator in article with the group, will explain quickly with this example reframe the issue is particularly active -- can explain it has with simple diagnostic question adequately why to differ, and the result that reachs possibly is close friends more.
2. lets outsider participate in discuss.
This is all reframe the most effective kind in the method. See a problem from outsider angle, reframe to rapid, appropriate ground the question is crucial. The following can make sure this method undertakes effectively:
Search " patulous border person " . · of Er of Michael of no less than Tushenman (MichaelTushman) with someone else confirm, the most useful proposal, often come from those worlds that know you, but not complete place oneself among them person.
Choose can speak out freely person. This kind of relatively own position, the moxa rice · of university of the Buddha that be breathed out Aidemengsen (AmyC.Edmondson) call " psychological safety feels " , already was proved to be able to promote group performance. You can consider to choose those professions to expand the staff that won't be affected by problem group, or it is the employee that always dares to tell the truth to managing a layer.
Expect a proposal, answer of and rather than. Say from the definition, outsider is not an expert, can solve a problem truly rarely, this also is not their duty place. Their task is, arouse problem responsibility person to think afresh. Accordingly, when outsider intervenes, must let what they challenge a group ponder over a process explicitly, and encourage the proposal that outsider of listen respectfully of problem responsibility person offers, and rather than seeks the solution from his body.
3. lets everybody be unscrambled into running hand face to the problem.
Normally the circumstance falls, when people ends the meeting, think they had been reached with respect to the problem oral the consensus that go up, but after be apart counts week or a few months, discover however, discovery still is put in different opinion to the problem. And, these different see in the issue with probable successful under cover reframes plan.
For example, managing a group to may agree with the problem of the company is devoid innovation, but if you let every member describe a problem with 9 words,be in, can identify the analysis that gives them quickly to have why to differ. Someone can say: "Our employee innovation power is insufficient " or " they do not understand a situation how pressing. " someone else can say: "The client is not willing to buy sheet to innovate " or " we innovate without award. " the expression that asks you to be sure to notice them, because even if not important term chooses, also can bring new point of view for the problem.
Everybody is right of the problem unscramble severally, should undertake collection before discuss. Be like likely, the person that you can let attend the meeting sends mail to explain, must write into the sentence, when to just list criterion too too brief; Next you can unscramble the problem that collects list in white board on, let everybody can see, give feedback on the conference. Those who need an attention is, do not sign please, the influence of identity of the person that offer in order to ensure everybody won't get to unscrambled judgement or position.
4. reviews neglect what respect.
When facing problem description, people often apt focusing " what to say " wait for detail, easy negligence " what to say " . To correct this kind of error, I suggested what to must enquire neglect explicitly or omit.
Place of 5. identifying problem belongs to a type.
Change the perspective of problem of people look upon, often can produce very big change. A kind of method that stimulates this kind of change is, let everybody want to be clear that the group is particular face which kind of problem: It is incentive problem, anticipate problem, manner problem, be still other issue?
The way that considers an issue through emphasizing a group (be called sometimes " yuan acknowledge " or " how to think " ) , you can reframe problem, even if did not think of other option at that time. What if you can shift to an earlier date,collect pair of problems is different and written unscramble, also can use this kind of method to be classified to unscramble.
6. analyses positive special case.
Establish the method of the problem to find other form, you are OK those much more advertent doing not have the circumstance of occurrence problem, next these special case have ask oneself why to differ. Through analysing these openly special case (also be called sometimes " window " ) , you often can do not have considered potential factor before discovery.
Seek openly special case, still can alleviate discussion nervous atmosphere. Be in especially the person's very much public circumstance, analyse a chain of failure to arouse contrary sentiment very easily, let people produce wariness. But, if you let group member analyse positive result, can make them easier him postmortem behavior.
7. balance shares each square goal.
Classical literature learns in the negotiation " negotiation force " (GettingToYes) in, collect Jay Feixier (RogerFisher) , Williams · Urey (WilliamL.Ury) pause with Bruce · handkerchief (BrucePatton) shared inchoate management to learn ideologist Marie Folaite (. Two people hope reached goal is different: A person needs fresh air, another person is afraid of get wind. After be being made public through tripartite when these potential targets only, problem ability is solved -- the window another room is opened.
This story says palpability reframes another kind of method of the problem -- clear attention shares each square goal, xian Chengqing, oppugn again. Reframe the effect is powerful, but need holiday adds exercise ability to control more with time. A tall canal that comes from national defence domain ever said to me: "Reframe the difficulty of the problem wants to be gotten greatly than what I imagine much, but its effect also is gotten formidably breathtaking. " practice increasingly reframing in you, when driving a group to produce trust to this process, also want ready-made, welcome a possibility now and then occurrence disorder and confused.
Reframe as the enterprise the addition of discussion frequency, you may have protocol the impulse of diagnostic detailed list of a problem. To this, I want earnest remind you, must not do so easily. Problem diagnostic detailed list is met the reflection with real obstacle, with share reframing goal act in a way that defeats one's purpose. Neal Gaiyiman (NeilGaiman) also be in " sleep demon " (TheSandman) in had reminded us, "The tool may be the trap that becomes aware easily least of all " .
Final, will reframe with examine actually to be united in wedlock. Think merely or be practice insufficient, must will both close 2 for one, ability achieves better result.
