User of partial way song says gold of return a deposit handles time to exceed 2 months to photograph / Hei Ke of our newspaper reporter
The user asks to road song company gold of return a deposit photographs / trainee Shi Shiquan
Began last year, much home shares bicycle company to be exposed to the sun to give difficult issue of cash pledge refund, for a short while, how does cash pledge of a huge sum in sharing economy superintend one of topics that become everybody to pay close attention to. In August 2017, traffic Department of Transportation is released relevant " directive opinion " , express clearly among them, should carry out special funds to cash pledge special, accept tripartite to superintend. After this, much home shares bicycle to roll out escape cash pledge pattern, cash pledge refund is difficult already was alleviated it seems that. However, many netizen report said recently, shared song of car platform road to also appear the question with cash pledge difficult refund. Photograph comparing shares bicycle, amount of cash pledge of this kind of application is higher, also make an user more afraid consequently, "1500 yuan also cannot calculate penny, application is over to be retreated tardy do not come back, make a person anxious " .
Report of much ground user says cash pledge refund is bad
Recently 9 months, profess " first car of domestic that leads way of life shares a travel platform " among the disturbance that road song appeared to be immersed in cash pledge to be retreated hard. Introduce according to user of area of this platform Beijing Mr Qiu, oneself installed road song APP at downloading this year in June, but after this had not used this software actually all the time. On November 5, mr Qiu was referred in client end return cash pledge to apply for, "Very fast examine and verify was passed, think to be able to get refund immediately originally, unexpectedly refund of after this cash pledge however postpone again and again. " Mr Qiu introduces, carry relevant reminder according to the client, in wanting him all previous to use a car only, did not happen violate the rules and regulations, accident, unusual wait for behavior with the car, can work in a few days to receive deposit in 7, "But now a month, cash pledge still disappears, customer service phone was hit countless times also nobody is received. Customer service phone was hit countless times also nobody is received..
Not come singly but in pairs, and other places of Chengdu, Xi'an also has many user report to say, the refund after application removes deposit does not have Zhang tardy. Mr Li that lives in Xi'an tells Beijing the youth signs up for a reporter, he saw in Xi'an road song shares a car this year in October, "The person that the friend uses all round at that time is not very much, but stem from curiosity, I still made 1500 yuan deposit, basically be to want to try new thing, did not think of from the back the meeting is so troublesome. Did not think of from the back the meeting is so troublesome..
Mr Li introduces, oneself use road song twice to share a car in all early or late, after using an end the 2nd times before long, he sees on the net refund of road song cash pledge explodes difficultly makings, stem from concern, applied for gold of return a deposit immediately. He introduces, according to road song client end shows, the application of Mr Li had entered refund technological process on November 23. "I had made a telephone call to road song customer service on November 28, customer service response says at that time, after account enters refund technological process, cash pledge can work in a few days in 7 go back, make me patient await. " however, up to on December 3, mr Li still did not get 1500 yuan cash pledge refund.
Somebody to disappear assist complain somebody to come to ask for cash pledge
Boreal blueness signs up for a reporter to search discovery, since this year November, on each big gregarious website complain common occurance hard about refund of road song cash pledge, partial user professes to wait to handle time to had exceeded two months.
Xiaozhang of student of Beijing some college introduces, oneself applied for gold of return a deposit at the beginning of October, but did not receive feedback from beginning to end. "In the time of near two months, the or of customer service phone of road song is hit be illogical, or get through also is to say to do not have method, urgent those who handle and so on. " but under, xiaozhang contacted disappear assist undertake complaining. "Complained on December 1, received deposit 2 days in the morning, what imagine than me is even fast. " boreal blueness signs up for a reporter to notice, in the net post lower part that relevant experience shares, already many users begin an inquiry: "The disappear of where assist go? " " the pass the time in a leisurely way that must seek company headquarters seat assist ah? " " the pass the time in a leisurely way that must seek company headquarters seat assist ah??
And Mr Wang that lives in area of Beijing rising sun chose more direct way. "Our home leaves road song headquarters with respect to 10 kilometers, see the someone on the net says headquarters to register can want to return deposit, last week 5 ask for leave technically went. " Mr Wang introduces, he retreats cash pledge to apply for at was being referred on October 17, but did not get refund from beginning to end. When he drove a Yu Dong to the headquarters of road song company of 4 annulus on November 30, discover the spot arranged the staff member of list of gold of return a deposit of the application that register technically, "The manner is very good, have a list, register go up to go, but the requirement must be he show up, and also do not have a law to was retreated that day, saying is to should wait for finance affairs. " Mr Wang says, oneself had received 1500 yuan of deposit at Zhou Yi, "1500 yuan cash pledge says Duobuduo, say little, wait for ability of a many month to retreat, let a person really very suffer from excessive internal heat. Let a person really very suffer from excessive internal heat..
Spot of company headquarters staff registers refund user application
On December 3 afternoon, boreal blueness signs up for a reporter to be driven toward seat of limited company of science and technology of song of road of square Beijing of operation of road song APP on-the-spot seek by inquiry. When those, the road song user of cash pledge of get sth back comes before the company had centered many 20. Through chatting, boreal blueness signs up for a reporter to understand, these clients are began to wait at 1 o'clock from afternoon in company entrance, the time that everybody refers gold of return a deposit to apply for arrives from half month two many months differ. Besides, the spot still has to claim company of the song that it is road offers the supplier that the car rents to represent, undertaking filming to spot state. Say according to its, his location firm ever hired 70 limousine of road song company before this, still have many yuan of 100 payment for goods at present not settle, before because this corporation is special,sending law Wu personnel, past spot understands a situation.
Boreal blueness signs up for a reporter to notice, road song company deposited 56 pieces of A4 paper that use information of the user that register technically downstage, every page can register 29 users information. But before be being registered, company staff member can ask the user opens interface of mobile phone APP, in order to prove oneself are this company user truly. The staff member claims, every has the user that register in the spot, all can be in refund is gotten before 6 o'clock afternoon the following day. But this one view did not get spot user approbate, very quickly the user puts forward, hope company can that day refund, or those who issue a lid to have official seal is written assure case, but all be rejected.
Disclose according to spot staff member, the user amount that headed for a company that day " it is these days in most " , the user go ahead of the rest that there had been many coming round that denounce remand gold before the reporter arrives leaves. Besides, call everyday the user measure that applies refund is more, "Phone job of a day records what have 5000, having a lot of users is to make a telephone call for many times " .
The company says operation is processing refund application normally
3 days afternoon 5 when 30 minutes or so, peak of benefit of king of legal representative of road song company appears in its office, undertook communication with spot user. Wang Lifeng says, the company is current operation is normal, had applied for in the actively, refund that handles an user group by group, reiterate attendant user can be in refund is gotten before 6 o'clock afternoon the following day.
Boreal blueness signed up for a reporter to seek advice from cash pledge utility to its with consumer identity subsequently, to this, wang Lifeng expresses, all deposit that the company receives are special funds special, the user that the company will come to to ask to return deposit before already all got refund. As to why operation is good, cash pledge is returned however postpone again and again, wang Lifeng was not responded to. Controlled 6:10 afternoon, wang Lifeng drives left a company, the user that awaits for a long time people also leave in succession.
On December 4, boreal blueness signs up for a reporter to tried to contact road song company with reporter identity, but be informed by customer service personnel, customer service has no right to accept interview, and the telephone of market department work that its offer unmanned from beginning to end receive listen.
Civil / Shi Shiquan of Kong Linghan of our newspaper reporter's trainee holds the post of Ying Nan
