Encounter naughty is treasure shameless the legitimate rights and interests that how sells the home to safeguard his?
1. consumer is dissatisfactory to the goods that buys on the net, the right is done?
Basis " rights and interests of consumer of People's Republic of China protects a law " the 25th the first regulation, operator uses network means distributors to taste, consumer has authority to be since the day that gets goods 7 return money in a few days, and need not show reason. So, of this case buy the home to be in after getting goods inside 7 days, can ask completely to return money, need not exist with commodity of explanation selling the home at all " be short of jin short two, imperfect " problem, even if commodity does not have a problem, operator also must not reject to buy the home retreat goods refund without reason.
Is 2. equal to termless refund without reason refund?
The net is bought is not to mean of course termless can retreat goods refund. Basis " rights and interests of consumer of People's Republic of China protects a law " the 25th the 2nd regulation, the merchandise that consumer returns money ought to in good condition, the freight of go back commodity is assumed by consumer. So, consumer advocates to goods refund is retreated without reason inside 7 days, what the condition that should obtain needs to carry goods namely is in good condition. For instance: If consumer buys a bag of dried fruit, ravel dried fruit, ate to remain case only, apply for to retreat goods refund inside 7 days next, it is inequitable for certain to operator. If can termless refund, who has courage when operator? So, goods refund can be retreated without reason after consumer net is bought, but conditional, the condition is commodity in good condition, do not affect 2 sales of commodity namely.
3. commodity is not in good condition, cannot retreat goods refund?
Not be of course. The commodity that the author says keeps in good condition, it is the circumstance that asks to retreat goods refund without reason. If commodity pledges the quantity does not accord with a requirement, for instance: Dried fruit has been opened was about to eat, discovery grows mildew inside dried fruit, consumer can ask to retreat goods refund of course. Operator sells degenerative food, put in fault originally, ought to assume responsibility for its fault, the consumer below such circumstance can be in of course commodity asks to retreat goods refund below not whole situation.
The goods that 4. sells the home the sale has a problem, buy the home to retreat goods refund besides the requirement, what right to still have?
Below different situation, the rights and interests with tenable consumer is different. List a few kinds of common case as follows:
(1) if operator offers the flaw with common existence of commodity, service (be like: Screen of incorrect, mobile phone has sent dress yardage crack) , cause losing to consumer, operator ought to recoup a loss. Right now, the freight of customer pay attributes a loss, consumer is retreated, the operator of transport costs behoove that trades commodity is assumed.
(2) if operator offers commodity or service to be put in con case (when selling a washing machine for instance, claim to have dehydration function, but actually this washing machine has catharsis function not to have dehydration function only) , the 3 times money that consumer can ask operator pays this commodity the price regards penalty as sexual compensation, the 3 times inadequacy of commodity price 500 yuan compensate for by 500 yuan.
(3) if operator sells the food that does not accord with food safety standard (for instance: The food that sells mildewy, microelement to exceed bid) , consumer eliminates seek redress loss outside, OK still to generator or operator asks to pay cost decuple or loss the compensation of 3 times; The amount that increases compensation is not worth 1000 yuan, it is 1000 yuan.
(4) operator knows perfectly well commodity to perhaps serve existence blemish, still offer to consumer, cause what other perhaps victim dies or health harms consumer badly, victim besides can besides seek redress loss, still can ask operator pays the duple and the following penalty that suffers lose sexual compensation. For instance: If be bought on the net the mobile phone explodes, auditive blast injury of the person, the loss that causes 200 thousand yuan (include the charge such as cost of medical treatment cost, delay one's work, transportation expenses) , victim besides can ask the operator of the mobile phone pays 200 thousand yuan, still can ask operator pays 400 thousand yuan of the following penalty sexual compensation again.
Summary: The article clarifies the rights and interests of consumer, besides the basis that lets broad consumer know thought fors the time being, it is to let broad operator know more " law " and unripe " Wei " . In operator from know self-denying and abide by the law circumstance to fall at the beginning, operator does not have the rights and interests of consumer of illegal behavior enroach on at all, beardless also consumer is on dimension authority road.
