"Leaving one's post is a thing with duty very normal field originally. But encircle in quality, the rate of be killed in battle of quality chief inspector is very tall however, why? Why??
This is me the 10th year when work in X company, last year the beginning of the year, I had the idea of abdication, then I phone a colleague that already resigned to help me introduce a few companies, this colleague opened firm of head of a hunt, be informed me to plan to resign, he asks me: "I am written down is a factory director before you, which department to run now? " my answer says me now is the quality chief inspector that supplies chain, one said after he listens: "This is pardonable, this position is in quality chief inspector the rate of be killed in battle in the company is very tall. This position is in quality chief inspector the rate of be killed in battle in the company is very tall..
Really, in manufacturing industry, if have a little,order the company of dimensions only, can set ministry of a quality or character department, in the company that contacts in me, of the director of this branch leave one's post ratio is relative at other department for, it is very tall, investigate its reason, think to have 2.
Almost in all companies, like to complain the client, supplied materials unusual or the problem of problem reduce quality that produces and so on of repair of do poorly done work over again (or character issue) . And once qualitative for quality problem, include company boss inside, most person thinks quality ministry should be right quality problem is responsible, oral perhaps on approbate everybody to want to be in charge of to quality, but when facing reality really, idea ran.
The working result of quality ministry is bad to measure, wait for a branch unlike market department, development department, outstanding achievement is shown very easily come. Although some work to had begun the work of quality-related cost statistic, but most company did not do this work, the working performance that this causes quality chief inspector is bad to reflect, when job of company quality management has been accomplished, the boss can reach achievement end on the business department head such as research and development, production, project, when pair of quality states are dissatisfactory, the boss can think because the job of quality ministry is done badly,this is again.
How to break through this predicament?
What is quality?
Press the view of Kelaoshibi of 0 blemish Great Master, quality accords with a requirement namely, this definition is made clear, be readily solved of a lot of problems. In a lot of China enterprises, a problem wants a definition to be only " quality problem " , so hapless have only: Quality chief inspector, actually, the essence of quality is management, quality problem runs the show of the problem namely. I once was met in the quality self-criticism of the company on, say to boss and general manager aloud: "Be in our company, manage a problem only, without quality problem, the problem that our company exists has only: Canal, manage, mix, random. Who should be in charge of to quality? Power is greater liability is bigger! Power is greater liability is bigger!!
With what kind of method can you acquire quality?
We often say: "Quality is done, not be to examine come out. " but arrive actual condition, not be so return a responsibility, gave quality issue, those who get a scolding still is character ministry, because " they are done not have well gaze at! " so, want to acquire quality, only way is the requirement that should identify an every business course, every business process management reachs the designated position.
In do the business for a short while right
The problem wants to be in solve for a short while, not when the worker finished or when discovery of the ability when examining finally, such too late.
If the problem was not in try to solve for a short while, will bring about a product finally undesirable, do poorly done work over again, the guest returns money, the loss of the factory can comparative big, be carried out on each link or each working procedure and carry out strict entering to expect the quality in examine and controlling Cheng process is controlled. This base in include the treatment processing in component of the avery kind of on product line and material. Ask an attention, tripartite examines the company won't discover a lot of errors, even if they discovered, this is too late also.
Did not see the result does not want false put on air soon in person
The employee that just does not tell you does this does that, some people can comply with your, but most person won't, you must look ceaselessly with your eye, go checking, go correct and coaching, how the employee that just does not tell you should be done, you should be thorough spot a gleam of go looking, go observing, whether is labour the member that go checking to ask to operate according to yours, you must coach ceaselessly and correct your employee, relapse instead answer ground goes coach and be being corrected, turn their condition into reflection till correct operation, turn their job into the habit. In one day can not finish this.
Do not think had mould and clamping apparatus to won't appear mistake
If your mould or clamping apparatus are wrong, so all products that production comes out are a fault. Want method becomes your mould and clamping apparatus design the worker to be able to be designed according to you only exclusive, right kind is placed need treatment work and do not have other options.
Let mould or clamping apparatus control the worker's operation, do not want a hope to let a worker accuse patternmaking is provided or clamping apparatus. Because, no matter you tell a worker how to should be done how many times, some people can listen, but most person won't listen. Everyday the job that the examination machine equipment of calibration clamping apparatus regards as to must want to accomplish fulfils arrangement person of a responsibility, and regard a branch as a work that the director must check personally, make good record.
How do you know?
Be in everyday in supervising the work, no matter you raise what kind of question, you can get right answer nearly always, however, it is the fact that knows a problem truly without the person actually. Regard right answer as not simply gotten response, you must groom to what employee undertakes persistent and saw with one's own eyes witnesses them is to be in correct ground to work really. Must undertake in-house examine and verify, build system of the careful inside perfect ground to work in order to ensure the worker observes the standard of the factory flow.
In the factory in-house lab checks must be science, reliable, and, the record of the test must the spare parts that can find out footprint to go up to product line according to checking date and lot number and product, otherwise, the test of this lab checks with sample as a result same. If they cannot reflect the quality level that big money produces, lost the sense of the test, the quality that big money produces lost safeguard.
Do not want hypothesis forever
Do not want the answer of assume sth as a matter of course: "We never had had any problems before, why should worry... . . " . Not when just take action after occurrence problem, or think the problem is impossible to happen on your body. Want the likelihood that method goes to preventing a problem happens. Do not rely on " relation " (you are known or be familiar with namely) the stability of the quality of the component that will control a supplier and material and character.
Want operation of strict solid bestow to examine into makings character (namely IQC) , when necessary, a few material or spare parts need have all inspection, some material or spare parts should have sampling observation according to formulary scale, still a few need take a lab to detect, the lab detects should find out footprint to arrive batch of specific replenish onr's stock, lot number, use in provide which contract odd numbers to go up, if check a result to had been illogical, change with respect to need or stop wherewith the spare parts of specific batch or raw material, should insist to make " first-in first-out " (FIFO) stock controls a principle.
Use basic general knowledge
A lot of methods that solve a problem do not need very profound knowledge or technology, a lot of problems do not need to spend money to be able to be corrected. You need to spend time to go everyday only the spot looks, it is OK to observe ceaselessly the method that discovery solves a problem, if have what action unreasonable or look very foolish, so it is probable be a fault.
Create an environment
Those who found a stability, the employee that reasonable working environment will come to manage you and reduce factitious operation mistake.
Do not count on a worker to control an environment, also do not count on a worker to be able to comply with. Adopt appropriate method to make the worker's job more handy and easy, can improve the quality of the product thereby, enhance the craft stability of the product, reduce wrong happening, give all workbench the side, go-cart, goods shelves install mount liner, the to spare parts and product injury in be assembled on the line and packing a process with decreasing as far as possible.
If gasket has,wear away, must undertake in time changing, needs place, want to do good gasket to defend, and cannot some places have, some places are done not have, the business that should ask each has been done, check reach the designated position. Offer to the worker appropriate, the tool with good performance characteristics, so that they can have done the work, ensure the worker is versed in have good illumination, make they can see well the work that they are doing.
Carry out spot management strictly
Keep all work area cleanness, orderly. The section that the work area of dirt of will easy product and those must want to keep clean is separate, ask all workers are reached after repast after finishing a toilet, want to wash one's hands before returning working station afresh. Should wear before mount guard hair cover or working cap, avoid a hair to drop to go up in the product, in certain and specific working procedure, ask all workers wear a glove, include administrator, want to ensure this work area does not have mice and insect and so on.
Before day-to-day work ends, to 10-15 of worker put apart minute time lets them from already work area is cleaned clean (clean time to include time going to work, have salary) . Such, they are OK when going to work the following day the work is begun in clean environment, and can nurturance worker's good spot cleanness administers a convention.
Accredit and encourage
The various employee that accredit urges you discovers all sorts of problems in the job report in time.
The worker that this means you to should allow and urges you says, offer an opinion, point out a problem, do not let employee feel: "Only the boss can talk " or " the boss is right forever " . Opinion and proposal will prevent problem happening and the employee that should be encouraged and rewards you is offerred is not go conceal and concealing a problem when discovering a problem, if employee helped a factory reduce the artificial loss of waste and do poorly done work over again, the award that should give its materially is mixed with praising encourage him (she) people.
Do not use threaten, grade management, or amerce, mistreat, the Chinese type that waits for these models abusively runs way. Such doing not was willing to talk, be willing to express an opinion, the mistake also continues to continue, the problem meets continual happening. This kind of management style that open and is not open grade can begin from the high level only, other and various administrator also must learn this kind of style.
Formulate high level
No matter your client has a demand, you should adopt high level to ask from already, do not do for you piece " perfect " the product looks for excuse. Although have some of reason that the product makes as a result of handiwork, cannot come true really of 100% perfect, if you use this reason to reduce a level, so everybody can reduce your subordinate their standard.
If your target is 100% perfect, and go hard according to this target from each respects, the quality of so final finished product will more accept 100% perfect targets. Want to seek high level, abandon low level, make from you, want change idea to average worker from various administrator, learn formulate and seek high level.
Problem 3: What kind of work manner can bring quality?
Cite Kelaoshibi's view: The level that uses 0 blemish will handle the work, want to still have a bit drawback only, be about to keep improving.
Problem 4: How will measure the quality situation of a company scientificly?
With the cost of err thing, namely money will measure!
Above 4 4 problems are 0 blemish management basic principles, summary comes out even if: Specific requirement, precaution is prevenient, do right, science to measure. But be in a lot of companies that show level, the attempt guides 0 blemish manage, cosmopolitan failure.
Unsuccessful reason
1, the high-level leader of the company does not agree with these concepts, perhaps say the surface is approbated, the heart is not agreed with, the concept of 0 blemish did not fulfil the action to go up, communicate not actively also repeatedly to subordinate, drive 0 blemish personally.
2, the system culture of the company is more backward, want to carry out 0 blemish management successfully, must undertake transforming to the system culture of the company. Be in a lot of companies at present, "The issue that this does not involve me " , " the fault that this is not me " it is common phenomenon, without the responsible, collaboration, culture soil that is a center with the client, plant in desert with respect to meeting elephant crops.
3, mechanism existence problem, mechanism, fair without good assessment mechanism, allocate mechanism, talent mechanism, carrying out 0 blemish is cannot successful.
The result of quality, it is besides quality itself.
