Many citizens had hit most propbably of 12345 hot lines, encounter scabrous problem, the trouble that encounters vexed is complained, no matter how can the result always get an answer. Recently, one when 12345 hot lines receive complains fire: The bird on the tree before a citizen disrelishs a building cries too noisy, give property complained, after the staff member that local street does is investigated on the spot, those who move with affection, xiao Zhi in order to manage, cite the expressions of Xin Qi disease makes reply opportunely, make party satisfactory not only, also protected roost, saved bird life.
Recently, one comes from Wei lane of 12345 undertake sheet circulates in friend circle, many citizens are undertake the answer content in sheet nods assist, a few units serve as the means method of this answer even answer complained example. Be how to return a responsibility after all?
On March 12, one lives in Chang Le after prefectural treasure is street east village village the owner of 2 buildings to 12345 complain say, there are a few large trees before 2 buildings that he stays in, there is two to be in roost on the tree, the bird in roost everyday the living that Ji Ji calls a ceaseless and serious effect him how how, this owner reflects a condition to the property of the village for many times, the requirement carries roost, still he kosher, but property does not grant to handle, the unit coordinates a village related the hope appoint the issue that handles roost.
12345 complain this pass on to give Chang Le prefectural treasure the street does processing. Director Hao that this street manages tells a reporter, although complain content a bit special, but masses thing, without bagatelle, face this " send the masses that comes to come the work " , the street does to ask staff member of Heng An community undertakes the spot check instantly.
The course checks staff member discovery, the problem that party reacts is really, really the bird is in on the tree incubate, this bird is common magpie. But the issue came, should the magpie of these ask for trouble and roost be like where buy? This for owner quiet demolish roost, drive away the bird?
Cannot think of, this article art model the response is very quick fire. "I also want to be less than this reply to be able to cause echo. " Qin Lantian says to the reporter. Qin Lantian is 90 hind groups small, the time that had worked nearly 3 years after officeholder of pass an entrance examination, because the job is in basic level a gleam of, he and common people are direct the chance of contact with is very much, his exchange goes to the time of half an year recently on post of hot line reply, want to recieve processing to be complained in great quantities everyday, how to reply these complaining is an art in his eye, "Some masses incoming telegram is complained reply very hard really. " look in Qin Lantian, hot line reply wants not only cogent the problem that solves masses report, exquisite means method is very important also, curt and inflexible reply and flavour of rich somebody affection the reply is two effects.
Worth while and glad is, in the pay a return visit later, complain a person to express satisfaction to this reply of Qin Lantian, magpie should be very satisfactory also, the nest is protected, it still can bleat livelily.
Neat Lu Wan signs up for neat Lu Yi to nod Ma Yuanyuan of reporter Wei Xiaoxian
