On March 21, drop drop goes out to be announced all right " safe assault fortified positions 200 days " level makes progress. Last year after incident of two downwind cars, drop drop starts war of safe assault fortified positions, assess safety index as core, already lasted 200 days up to now. The level that announces this makes progress, involve safety administration, advance add up to safety of compasses, product function, deal with flow, alarm collaboration of look forward to, listen attentively to the 7 respects such as outside opinion, safe education, exceed 30 safe and relevant measure.
Drop drop expresses, safe assault fortified positions 200 days since, drop drop profundity realises the safe challenge that gives an industry to be faced with and responsibility. The criticism that thanks broad driver, passenger and social all circles, proposal and supervise, acknowledgment is in charge of sectional superintendency and guidance, platform is checked oneself from correct, cogent solve, rolled out a series of safety to ensure measure thick and fast. Drop drop knows very well, these are far insufficient still, prospective drop drop will cut security in the heart continuously, assume industry liability and social responsibility actively, do one's best, in each fine point guards each passengers on platform and driver.
Advance actively close compasses 124 cities obtain evidenceDrop drop is presiding install does apparitor Cheng dimension hold the post of a drop appoint conference chairman, president Liu Qing holds the post of a vice director. How appoint can serve as a drop safety to run top administration, organize administrative group to go for many times " eye opening a season " , on-the-spot study aviation, railroad, electric power, traffic, batteries is made it is mature on safe production, management to wait for advanced company experience, invite traffic domain safety to be in charge of branch, domestic and international safety to manage an expert to walk into regularly drop, coach deep and groom.
Drop drop is begun complete member safety grooms, learn " safe production law " , fulfil responsibility of safe main body, complete member (the employee of 100% ) sign book of acceptance of safe production responsibility, begin " shadowless lamp " platoon of safe risk hidden danger examines the action, strive to utmost combs discovery and rectify and reform of all kinds and safe hidden trouble in the round.
Combine compasses aspect, although face enormous challenge, but drop drop says, the meeting is strict be in charge of sectional requirement according to traffic, encourage, guide a driver to handle card of car of testimony of a witness, accelerate conduction platform card, fulfil in the round combine compasses job. Strictly observe admittance mechanism, clear person car nots agree with, begin criminal record sieve to check continuously. Driver everyday first before dispatch a vehicle, nightly before be away on official business, reach receive only gap to be able to selective examination randomly person face identifies, the ability after the driver is passed continues to accept the order. Up to in March 2019, drop drop already obtained a net to make an appointment with car platform business certificate in 124 cities.
More than 10 safe functions mix the line on measureAs we have learned, since drop drop wages battle of safe assault fortified positions oneself, already was opposite at present product iteration 15 version, upgrade on line more than 10 safe functions. Include kinescope of the recording in the journey, one key calls the police, urgent contact, minor reminds by the car, nightly passenger takes a car, choose the multinomial and safe function such as the course and measure.
On August 27, 2018 zero hour, get offline downwind car business, reappraise business mode and product are logistic. Current, drop drop still is undertaking safety is rectified and reform with all one's strength, before half-baked hidden trouble is rectified and reform, get offline till the cows come home downwind car.
Rose on September 4, 2018, client of drop drop APP is carried " urgent appeal " upgrade for " one key calls the police " go up line " safe center " quick entry. At present " one key calls the police " had enclothed passenger, driver to carry App, department is multiplied after using, can send information automatically to give urgent contact.
Rose on September 8, 2018, adding close below the premise that saves department of data, safeguard to multiply privacy, enjoy in express, actor, special try function of recording of operation whole journey; Rose on October 27, 2018, begin short message of little scope try out to call the police, current, the short message calls the police and recording function covers 227 cities and 90% above order for goods respectively.
Drop drop is newest in March 2019 go up line " choice course " function, passenger of reassign of option of the course that take a car. In addition, in nightly came at 20 o'clock morrow at 6 o'clock, try move " unusual stay " and " course deflection " remind, multiply for department in the journey offer more safety to remind.
138 million user adds urgent contactDrop drop expresses, although cannot the 100% happening that put an end to illegal crime and traffic accident, but drop drop hammer and tongs, promote safe safeguard the standard, strengthen the safe education of driver and passenger at the same time, elevate the public safe consciousness.
Since battle of safe assault fortified positions, drop drop upgrades driver safety grooms plan, design safe knowledge to take an exam regularly, enclothe all getting on the driver of the line, the driver that did not pass cannot dispatch a vehicle accepts the order. Meanwhile, release passenger safety instructions, publicize a travel safety knowledge actively to the passenger through on the line many channel. Up to now, already 138 million user adds urgent contact.
Safety deals with flow, customer service answers speed to also get optimizing in 200 days of safe assault fortified positions. September 2018, drop drop announces to expand to build customer service team oneself, customer service of preferential recruit Party member, build group of safe and high-quality customer service continuously.
Deepening alarm respect of cooperation of look forward to, drop drop holds water by September 2018 " working group of certificate of air of butt joint police " , 7X24 hour is on call, offerring the circumstance of valid proof material such as police officer card to fall, working group of special butt joint moves customer service card is the chiefest do not exceed 10 minutes.
Drop drop also undertakes deepness linkage with Guangdong Public Security Department, the passenger can use Guangdong public security to offer quickly " video calls the police " with " self-help calls the police " as direct as local police connection.
Safe operation already restricted car trade into the net common bottom lineTo listen to user opinion more extensively, promote a product the experience, drop drop rolls out multinomial society to propose move in all, listen to the criticism of social all circles and proposal extensively. Drop drop invites the expert scholar of the domain such as traffic, safe, economy, law, hold more than 20 opinion to ask for meeting, establish safe supervisory advisory committee, in safety the risk is on guard and safe incident deals with wait for a respect to be a drop to defeat problem guidance.
At present drop drop already was in 70 cities of countrywide hold opinion of the driver below the line, passenger to ask for meeting, collect an opinion to the society continuously, end in March 2019, receive 163838 opinions and proposal in all, undertake publicity a response in succession.
On November 3, 2018, drop drop is rolled out " public council " . Be aimed at the difficult problem that platform faces and challenge, solicit opinion and proposal for a long time. End March 2019, 5 period council shares more than 3.2 million person-time to participate in voting.
"Public council " open to social all circles continuously discuss, the private space that the topic includes a driver to whether authority refus carries the drunk wine passenger that takes a car alone, network is a passenger inside the car about or communal environment, driver or passenger gather the return after article in the car, owner of lost property needs to pay fee, take a net to make an appointment with a car to need real name attestation, minor whether make an appointment with a car to wait by the net alone.
Wang Weiwei of attorney office solicitor is heard to think in Beijing, safe operation became a net to arrange the bottom line with car common industry nowadays, each are big the net makes an appointment with car platform to send force in succession, concentrated force measures the chip that adds oneself security operation, in an attempt to enhances oneself market competition ability, tarry user, be not washed out by market place. Last year in September, drop drop is rolled out " safe center " later, become insensibly " imperscriptible " the occupation standard that establish, cause beautiful group to take a taxi, head the follow-up that steam makes an appointment with special of car, Cao Cao to wait for much home network to restrict car company is copied.
(Li Hong of chief correspondent Wang Jian's trainee preciouses jade)