Traditional customer service and intelligent customer service
Intelligent customer service is to be in a when the development on foundation of extensive knowledge processing rises to face industry application, it is (technology of system of technology of technology of extensive knowledge processing, natural language understanding, intellectual management technique, automatic interlocution, inference is waited a moment) , have industry versatility, offerred fine granuality knowledge to manage a technology for the enterprise not only, still built a kind to be based on the quick and significant technology step of natural language for the communication between enterprise and huge user; The statistic that still can offer essence of life to refine administrative institute to need for the enterprise at the same time analyses information.
