Benevolence after the Consumer's Committee that change a county mediates a TV to make work, complai

Electric home appliances

the person that offset is expended,

Excellent product after service resembles is a sth capable of comforting sb,

Can drop customer buy a venture,

Increase the user credit to the product.

Benevolence after the Consumer's Committee that change a county mediates TV successfully one case to make work, delay protect period inside occurrence breakdown causes complain case, help consumer and businessman success come to an agreement, final businessman agrees to change freely for consumer a new machine.

Consumer Zhong Mou purchased a value in inn of some electric equipment in April 2015 3399 yuan some brand television (television manufacturer guarantees 3 years, acceptance of inn of some electric equipment is delayed protect a year) , in April 2018, the TV that the bell buys appears breakdown, contact inn of some electric equipment then the staff member comes to maintain, tearing open machine detecting is the case that the surface examines falls only, the maintenance technician after inn of this electric equipment makes work expresses is factitious problem the television that bring about drinks water, cannot undertake guaranteeing, but consumer Zhong Mou refuses to obey, its state oneself and family watch TV normally all the time, did not undertake destructive artificially, both sides sticks to his argument, because near two months did not negotiate a success, reason is ultimate the maintenance technician after the carry out of the maintenance technician after Zhong Mou contacted the manufacturer of this brand television to make work and inn of this electric equipment comes to check again, the conclusion that examination of the maintenance technician after this the manufacturer of this brand television makes work reachs is the trouble that screen leakage of electricity causes, accordingly Zhong Mou looks for its controller to ask to undertake guaranteeing to inn of this electric equipment again, but still suffer protracted processing however, consumer Zhong Mou is very malcontent, undertake complaining to the Consumer's Committee then.

Receive after complaining, consumer's Committee staff member contrasted seriously the basis such as the relevant photograph of the bill that consumer Zhong Mou offers and television, we discover, this television guarantees in what crossed manufacturer in April 2018 period, but because salesman of inn of this electric equipment recommended consumer Zhong Mou to buy inn of this electric equipment to delay the rise in value that maintains a year additionally at that time,serve, reason shows this television to still guarantee in the acceptance of inn of this electric equipment limits, fall in the harmony of Consumer's Committee staff member finally, integrated and various the opinion of technical personnel and proposal, because this television breakdown already maintained difficulty,controller of inn of this electric equipment expresses, its are willing to change freely for consumer and install the new machine of a coequal price, consumer expresses satisfaction, mediation is successful.

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In recent years, as the development of socioeconomy, the demand of home appliance market such as TV is even more broad, but the issue that the after service that also facing form a complete set at the same time needs to follow to go up, guarantee affirmatorily besides electric equipment manufacturer time, a lot of electric equipment kind the businessman also meets him to give out to consumer extend the commitment that keep, this is a service that is worth to advocate, but meanwhile, since acceptance, need to be fulfilled seriously, and should improve the quality of after service.

Additional benevolence the Consumer's Committee that change a county warns broad customer here, after buying the goods such as electric equipment, should withhold the relevant basis such as good bill, after home appliance occurrence breakdown not privately is torn open outfit, and after the service coming after the businessman makes work, should ask its fill in carefully guarantee after carry out card, so that everybody safeguards his legitimate rights and interests better.