The customer service that clean out treasure says " await patiently please in person " later they

This is story of service of the customer service in A 102 period the 3rd period story, official of hope everybody guest still likes ～

Zhou Yi's morning, the customer service in A is small 2 Gong Yu plains are versed in as usual, open computer, entry system, wear headphone. It is vigour a full day... abrupt, wanted on the telephone take a line!

Although enter office already half an year is much, nevertheless every time wanted on the telephone when taking a line suddenly, he or meeting feel a strain, before because be in,the phone puts through, also cannot know another user encountered what trouble forever, taking what kind of mood.

As the customer service in A, the issue that Gong Yu plain and work in the same placing handle everyday, have next sheet already, pay, of the operation respect such as refund, also have the contradiction between consumer and businessman.

"Everyday most those who be afraid of is the user comes up with respect to name-calling, although issue of a lot of moment is not complex, after was being solved, they also can say a thank with me, but be scolded suddenly or tremble in understanding. " Gong Yu plain says.

Receive after having this telephone call, what Gong Yu plain hears is the sound of user of a male, mr Wang said to bought to show clip in a shop last year, the discovery after using half an year shows calorie of model to have a problem, showing clip normally should be memory 192, but showing clip till what just discover him recently is 128.

Because already passed large half an year, the businessman feels type is wrong for ability at that time, too late, the safeguard that also crossed acceptance period, not be to be willing to handle very much.

Mr Wang can be hit into hot line of the customer service in A only, seek the help of customer service. This is Gong Yu plain receives what get stuck about showing the first case to complain, show card, memory, GPU, 128, 192... these words, listen so that he has to nod big, chatted a long time to understand a business eventually roughly all the details.

Then, with a lot of other customer service, gong Yu plain said to this little elder brother an everybody is very familiar, also be spat by many people groovy word---"Close, await patiently please " .

To this word, the meeting in a lot of popular feeling has doubt, is this the stalling tactics of customer service? After saying, reckon customer service received new complaining immediately again? Make me patient wait? Wait for a month to also may do not have the effect.

Nevertheless, gong Yu plain and work in the same placing's day-to-day work draws wind, the likelihood that with everybody the head fills is different. After ring off, he contacted a businessman immediately, the businessman sent the cut plan of a piece of search very quickly on flourishing flourishing, showing this shows clip above have 128 really, and it is about the same that functional effect mixes 192. The businessman feels oneself also very bad luck, it is replenish onr's stock will sell only, and spent large half an year, also do not know specific at that time be what circumstance.

See these, gong Yu plain is muddled also. He does not understand completely to showing clip, he realizes, should solve this problem or must do first know the knack that displays Carrie.

Picture origin network

After ring off, he looked for a few friends that know quite to computer fittings to undertake advisory through working in the same place first, search pertinent information in great quantities, the key inquired brand official net, know this effect that shows clip.

Touch on the following day have holidays by turns, he runs again electronic product market, the spot sought advice from a lot of businessmen. A day short inside time, gong Yu plain became the old driver of the domain that show clip in vain as a child.

After going to work, he contacted consumer and businessman immediately, the knowledge that understands oneself and businessman undertake communication, 128 still are distinguished somewhat with 192 effect, although spent large half an year, but the user detects the proof is put in at the moment, those who move with affection Xiao Zhi in order to manage, final businessman agreed with what consumer retreats goods refund to appeal to beg.

The problem was solved, gong Yu plain is laughing to say this resembles is an exam end: "I often can sigh with emotion occasionally: Make the customer service that clean out treasure, be to have a challenge very much really! It is to pick up the telephone not just understanding user demand, oneself also must learn new thing ceaselessly. Somebody refers mobile phone question, we learn the knowledge related the mobile phone, somebody is complained decorate material, building materials of our go to school is relevant knowledge, have a few male fellow workers, encounter a lady to complain cosmetic, also meet ground of bump of fart bump fart is consulted with sectional female colleague... this, somebody is complained show clip, I am solved again locked up the new mastery of a skill or technique about showing clip... "