Ok, enter today's text! [customer service is very important also, are you done was opposite? ]
Those who do electric business is clear, customer service is very important, customer service decides final product is changed, according to toward period do the activity that clean out a guest to the businessman, with respect to the value that can see guest take, in ask single rate compares expensive product in, with article in different customer service change differ 2 times above.
Because be to do,clean out a guest, be equivalent to doing an activity, because ask is odd the amount is larger, can magnify so of customer service change difference.
Be what reason caused these problems after all so? How businessman friend should be handled again?
Problem one: Flourishing flourishing answers time to grow
This problem has quite big one part businessman can appear this problem, someone can say, we have voluntary return, but be voluntary return,killed you, when him everybody goes thinking he buys baby, see computer replies automatically what feeling? Mix namely like replying, the meeting is specific at the back of this problem analysis, personalized importance.
Above all, why can you appear this kind of phenomenon?
Divide roughly for below a few circumstances
1, ask sheet capacity is more (especially during the activity) customer service response comes nevertheless
Solution:
Need raises hand. Friend of a lot of businessmen considers as this problem raising cost, it is every are tasted actually can an only customer service yields the limit, surpass this limit, of customer service yield and change can reduce a lot of, such word can the loss outweights the gain. And if exceeding this limit, mood of prevailing customer service personnel is met impatient, then ask sheet measures grow in quantity to bring about change reduce, integral shop data glides. This collects a sesame seed namely, lose a watermelon.
2, not be to understand very much to the product, the comparison that causes a response is slow
Solution:
1, customer service must groom ability mount guard, must want special to the product understanding. General is customer service must see in kind, if be quick pass the time in a leisurely way,taste, the proposal sends customer service freely the experience, the effect will be better, can the feels commodity actor inferior position of speed and groovy problem.
2, the quick response sign that customer service director needs to have a major, and be made clear in group, to common problem, had done arrange, want to common problem handles documentation, the way that handles an issue can pursue civil union, the convenient understanding that buy the home, tuwenyao has been jumped over simply, more meticulous better. Word as far as possible little, the picture can solve a problem as far as possible, because everybody is lazier, be sure to keep in mind not to send full length specification, the client before carry out sees without the mood.
Problem 2: Ask sheet is changed low
Why is ask sheet changed low? Find a problem first, normally for below a few problems
1, the content of the reply does not buy the home to want
Customer service director needs to browse the chatting record of customer service, reply in the light of inaccurate, give customer service to groom again.
2, the content of the answer is more mechanical
A problem has many to answer way, customer service also cannot reply completely according to standard answer, need has own interesting return, fight chart affection bag to compare fire now quite, our customer service also wants to apply, have what heat topic, in the product that we also can cover us, this demand is higher
3, did not do urge sheet / urge sheet not seasonable
Kind of whatever end product need to do urge sheet, issue sheet especially unpaid, should do order to urge pay. Guest unit price is higher, need phone communicates some. The client that if issue sheet, is us, why to pay, the likelihood is to forget paid, perhaps go travelling together valence contrasted, customer service needs to know the place of the problem, the side buys the home to solve doubt to clinch a deal order.
4, favourable information did not introduce in time
A lot of activities are to be restricted time limit measures, dozen a few fold or reduce how many cash, this need customer service introduces clarity, cause a sense of urgency to the client with time.
5, make appropriate commendation (correlation is recommended)
Speak oneself when the client the not quite favorite good-for-nothing or queer character that browse when, according to the condition that client place describes, reasonable commendation store is other paragraph, use product contrast, promote clinch a deal.
Solved these problems, it is the assessment that should have a few data to customer service so, specific and OK consult bare hare (or performance radar / ant performance)
Somebody asks: I am shop of new set up shop, because discharge is not much, so I need to go to work, is indirect when leisure sheet OK?
Answer: Not OK (unless a few fictitious shop that deliver goods automatically) , the possibility that pluralistic shop does is compared in the probability of lottery is low still. Because new store is general operation capacity is small, the meeting that clean out treasure gives a few give aid to discharge, but discover you are connected most fundamental customer service does not follow to go up, how to meet? Can do not have discharge, die namely inn. Say the part-time job does shop so, basically did not do successful shop. Normal for, if open shop to must have full-time customer service, oneself are appropriative and best, because customer service can discover a lot of problems of shop, if oneself do not have time really, the company is included outside can searching, the price fosters customer service to still have petty gain than oneself, rely on chart of a few change rate is better also
Somebody asks: Our shop does not have evening shift, it is operation customer service of appropriative night shift, so desirable?
Answer: Cannot take commonly. It is OK to relieve guard appropriately more overall understanding product, but cannot do for a long time so. Professional person does professional thing, why to make operation appropriative night shift customer service? But feel because of Boss operation compares spare time, this is wrong actually, on the business that should not allow operation to waste auspicious time in customer service (after all the salary of operation wants than customer service tall) , what operation should do is shop program, carry out the development with discharge channel. And no matter be operation or art design appropriative customer service, it is not professional, must full-time customer service is on duty.
Somebody asks: Normal our customer service can be recieved, but activity when receive come nevertheless, do an activity to be able to be linked to death even, how to do?
Answer: Mobile period, need has installed the quick response about the activity ahead of schedule, if hand is insufficient, can seek company of the package outside the customer service that relies on chart, general outside package company has offer temporarily customer service serves, according to day calculative, the price is not high also.
Ren Decheng is a provider of omnibus solution of electronic business affairs, devote oneself to to be small and medium sized business to offer the mandatory program of forward position in domain of electronic business affairs.
