It is easy to make deposit, gold of return a deposit is difficult!
A month does not remove 20 yuan of deposit!
Spring city E road connects spit groove by the citizen:
Catch up with Western Paradise go on a pilgrimage for Buddhist scriptures!
Recently, time and again the citizen complains road of E of reflective spring city to connect APP" to charge a cost one second, gold of return a deposit however " of not within the foreseeable future. Jiang of small gain netizen is smelly smelly tell a reporter: On March 9, because did not carry public transportation card, downloaded spring city E road connects APP, use small letter to pay pay 20 yuan cash pledge.
But breaking finger to count, to, on April 1, gold of application return a deposit already 16 workaday time, exceeded APP to go up far to Zhang time.
The reporter is leafed through again spring the user review that city E road opens download platform to go up, this kind is complained can be found everywhere. Somebody 20 days still be in refund, also mix without customer service complain a phone. Somebody refund a month, still be in refund.
On April 2, bar code gentleman was released the citizen is complained spring the news that city E road knows APP cash pledge to be retreated hard.
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(news is answered look, ask stamp the following La Zi or picture)
" " returned a month, still be in refund! " spring city E road connects 20 yuan of cash pledge to be retreated hard, of come to an agreement or understanding 7 to 15 workaday? "
Citizen opinion is big
Saying groovy refund difficult question almost
News is released, netizen of many 100 citizen leaves a message in comment area.
A lot of citizens express, oneself encountered refund difficult problem, not be refund overtime, it is refund failure, perhaps be all the time in refund.
After still the citizen applies for refund, cannot continue to use however spring city E road connects APP to sweep a code to take a car.
More the netizen suggests to buckle a paragraph to go to the lavatory more directly.
And after this news is released the following day, namely yesterday (on April 3) afternoon, spring city E road connects release a message to say: No longer collection 20 yuan of cash pledge.
On April 3 afternoon 3:58, spring city E road connects release a message to say:
To promote an user the experience, now spring the city connects function of the code that take a car to already cancelled to pay deposit, the user E that already paid deposit Lutonghui turns cash pledge automatically for account remaining sum, the detail can be examined spring the city is connected trade detail; Not enlightened spring the user that the city tells can fill value remaining sum to give birth to a code to take a car directly.
Note: Download newest version in each application shop please, the version that install eminent not under 4.8, ios version not under 4.9.
20 yuan of cash pledge turn automatically remaining sum
The user feels this application is too overbearing
Message, the user that deposit is removing before was dumbfounded: Do not let a person remove deposit of these 20 yuan of cash namely, uninstall spring is city E road connected?
End today (on April 4) in the morning, still many users express, hit road of E of city of beginning of spring to connect APP, cash pledge refund does not have Zhang, also did not turn for remaining sum.
Additional, cash pledge turns remaining sum is meant, or gets gone remaining sum, or must apply for to withdraw remaining sum then, but a lot of users do not want these two alternatives. More withdrawing remaining sum now what is more,the rather that also is not within the foreseeable future.
Citizen king lady: "3 to 5 weekday can refund, it is best actually. Because we also used the APP that needs cash pledge more very much, their acceptance is 3 weekday, but it is 9 weekday commonly can refund arrives Zhang. But it is 9 weekday commonly can refund arrives Zhang..
The staff member of customer service hot line with public transportation Kunming expresses, refund is too much now, rate is rapid do not rise.
Personnel of 96188 customer service: "The portfolio of silver-colored couplet refund is at present large, still want business accounting to be in so 15 weekday. Still want business accounting to be in so 15 weekday..
Reporter: "Be because the ability there decelerates silver-colored couplet,of speed? "Be because the ability there decelerates silver-colored couplet,of speed??
Personnel of 96188 customer service: "The portfolio of examine and verify of really silver-colored couplet is a bit large. "The portfolio of examine and verify of really silver-colored couplet is a bit large..
Customer service personnel expresses at the same time, when can cash pledge turn for remaining sum, still do not have affirmatory time at present. But, cash pledge should turn remaining sum, the version of adversary engine system has a demand.
Personnel of 96188 customer service: "Began on April 3 yesterday, can turn cash pledge automatically for remaining sum, if you want refund OK also, the mobile phone of malic system can have replaced the edition of 4.9, after updating, can turn instantly for remaining sum, the version with the newest system that install eminent is 4.8. The version with the newest system that install eminent is 4.8..
To this, many users express: Such excruciating uses an experience, can let me uninstall this application only.
The user is right spring city E road is connected have doubt
Kunming is public transportation and detailed solve
On April 26, 2018, spring city E road is connected sweep a business that take a car to go up formally line, but connect in use E road before sweeping a code to take a car, must first pay 20 yuan cash pledge.
That why before want collection cash pledge?
Why should returned deposit turn into account remaining sum?
Today (on April 4) ,
Relevant section became detailed explanation.
Lichun of manager of department of research and development of limited company of science and technology of cloud of Kunming public traffic is unripe: "Because before be, the card machine on the car is mode leaving a line, return car field to just undertake deducting a money, received a passenger so 20 yuan cash pledge regards credit as bail, we undertook upgrading to card machine now, execute the online mode that deduct a money, so not the cash pledge of collection user. So not the cash pledge of collection user..
Li Chunsheng says, what the code sweeps to be used by the car before is the means that after taking a car first, pays, through the user first 20 yuan of cash pledge regard pay as credit earnest money, prevent an user to cause negative remaining sum below the circumstance with account insufficient remaining sum, bring about account to be caused even by the lock individual credence problem. Be based on new data to transmit mode now, now spring the city connects the code that take a car to already cancelled to pay deposit, already handed in the user of cash pledge, e Lutonghui turns cash pledge automatically for account remaining sum. Why does cash pledge need turn automatically in account remaining sum again refund? Chief is such explanations.
Lichun of manager of department of research and development of limited company of science and technology of cloud of Kunming public traffic is unripe: "Because before be, the passenger hands in cash pledge cent to be 3 kinds of mode, some gets stuck with the bank, some using pay treasure, some uses small letter, our refund uses bank card to undertake refund now, so need turns cash pledge to remaining sum first, next the bank card that the user chooses him undertakes refund again. Next the bank card that the user chooses him undertakes refund again..
Public transportation company reminds:
Turn to assure cash pledge the success of remaining sum, ask an user to upgrade the mobile phone to particular version, bring eminent version namely not under 4.8, IOS version not under 4.9. After cash pledge turns automatically in remaining sum account, the citizen can undertake refund according to his need, refund will be in 7 to 15 the settle accounts inside weekday arrives bind decided bank Carrie. If before did not bind calm bank card, can bind after deciding again refund. And be during refund settle accounts, the passenger will not use remaining sum to generate spring the city knows the code that take a car. During refund, if appear,E road connects user keep information and him user to be in a bank keep information is conflicting, will cause refund failure. Be aimed at the user of refund suffocate suffocate at present, limited company of cloud science and technology will be contacted in time with the user, perfect refund of travel of the reentry after information.
And today (on April 4) afternoon 5:03 minutes, group of Kunming fair be mixed is narrow the date of public of official small letter of liability company " Kunming is public transportation " , also released " about " 2 dimension pile up cash pledge " specification " .
(click picture ↑ to examine a detailed information)
Cannot continue to use however to why applying for refund hind spring city E road connects APP to sweep a code to take a car, and refund failure and overtime problem, also did in the article solve in detail:
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2, gold of return a deposit, remaining sum
1, remaining sum will not be used to generate after returning cash pledge and remaining sum spring the city knows the code that take a car. After application is successful, refund will be in 7 - inside 15 weekday (the close an account that includes the delay time that take a car to deduct a money) you tie return currently decided bank gets stuck, current of short duration does not support small letter, pay treasure refund, if did not bind calm bank card, click continue will head for after refund bind card. During refund settle accounts you will not use remaining sum to generate spring the city knows the code that take a car.
2, refund failure and refund overtime.
Reason: "Spring city E road is connected " user keep information and him user are in a bank keep information is conflicting, after reason is referring refund to apply for, classics 7 - 15 weekday (the close an account that includes the delay time that take a car to deduct a money) still cannot examine and approve flow through bank refund, cause refund overtime, cause user refund failure.
Solve:
My department is in receive a bank to because information is conflicting,be offerred after the user list that creates refund failure, the staff member can call an user. Ask an user to block hairpin to go to undertake checking reaching updating to all keep information with respect to him bank, ensure message is identical. Or proposal user offers one Zhang Xin's bank to block Zhang date to undertake refund examine and approve directly.
