Article origin: Times weekly author: Deng Yu Chen
2020, new coronal is pneumonic epidemic situation inflicts heavy losses on civil aviaton market. Outstanding achievement is premonitory show, 2020, southern aviation (600029.SH) , Oriental aviation (600115.SH) with Chinese country boat (601111.SH) accumulative total at least deficit 30 billion yuan.
Flow for steam again cash, oriental aviation rate was rolled out on June 18, 2020 first " 2020 fly along with the heart on the weekend " product, sales volume exceeds 100 thousand namely that day, become " explode paragraph " . Subsequently, each large ship department in succession follow-up, be like,roll out " joy flies " " youth flies " " easy and comfortable fly " wait for a variety of similar products, not small to arriving since dispirited civil aviaton market carry display vigour to use.
Enter 2021, the boat department such as Oriental aviation, southern aviation is opposite of oneself " Sui Xinfei " after the product undertakes upgrading, continue sale. Show at the data that releases by 2020 according to Oriental aviation, buy 2020 " Sui Xinfei " in the user, 10% choices continue to buy 2021 " Sui Xinfei " formula.
However, have many buying " Sui Xinfei " " joy flies " consumer is mirrorred to times weekly reporter, after buying a product, wait for the limitation of the reason as a result of regulation and quota of people, often have satisfactory flight experience hard, as a result of,meet not only " cancel the journey of one's own accord " and lose continue " Sui Xinfei " qualification, still can be restricted because of quota of people and encounter " inequitable " treat.
In in disappear assist release " thought of 10 big spending forred the time being 2020 public feelings heat " in, "Boat manages ' do not be restricted second flight product ' limitation is much " on a list of names posted up famous. In disappear assist express, difference of slashing, use experience, return trip buys product use condition difficult, false conduct propaganda, airline ticket changes the ticket to wait hard complain, cause public opinion to examine minutely " do not be restricted second flight " whether true can convenient consumer gives the product row.
On March 12, times weekly reporter " Sui Xinfei " the aviation of problem connection south that waits for product presence and Oriental aviation concern a section, up to distribute news dispatches to still did not win a response.
Affirmatory seating " reduce an amount greatly "
By 2020, in the friend " bring profit " below, the white-collar Zhang Yang that lives in Guangzhou (alias) expenditure bought southern aviation 3699 yuan to was rolled out in January 2021 " joy flies 2 " . Zhang Yang thinks, the airliner number that southern aviation is in Guangzhou is maximum, oneself working hours is relatively fixed also, can use " joy flies " go out to travel with the time of holiday on the weekend.
Fly according to joy the regulation of 2, optional airliner date is on January 11, 2021 - on June 30 (spring carry time except) , zhou Yi comes weekday everyday all exchangeable.
The basis is regular, southern aviation acceptance offers seats of not less than 20 thousand tourist class to be used at in all everyday " joy flies 2 " the passenger is changed.
But in experiencing actually, zhang Yang discovers, in partial Zhouwu and weekday, the total seating that southern aviation offers far under 20 thousand.
Zhang Yang offers the check scheme of times weekly reporter to show, day of comfortable on March 21 Feng Zhou, southern aviation gave that day " joy flies " what the user offers is total put in a seat only eleven thousand nine hundred, on April 9, zhou Wu, always put in a seat only twelve thousand five hundred.
This makes " joy flies " the difficulty snatching a bill of the user increases greatly. On March 11, zhang Yang tells times weekly the reporter, as normal office worker, the most appropriate Zhou Wu of his nothing is more... than of plan of go on a journey sets out in the evening, weekday returns. week of 5 airline ticket in the evening almost " one ticket is begged hard " .
"Occasionally, inside a week same time of course, zhou Yi arrives sky beyond seat of Zhou Si is 20 are controlled, arrived Zhouwu and weekday, becoming 5 at a draught is 3 even, do not grab almost. " Zhang Yang says to times weekly reporter.
On forum of some flying friend, one has what 191 consumer participate in " " Na Hang joy flies 2 " product satisfaction spends investigation " in, 143 users chose " hole much bank note is little too gallinaceous thief, impression reduces cent greatly " , occupy than close 3/4.
Zhang Yang tells times weekly the reporter, because pass southern aviation " joy flies " snatch a bill hard, he had cancelled the trip that has agreed with the friend several times, "In our subgroup, na Hang already we are called ' difficult boat ' " .
"Couplet Cheng " airline ticket difficult return a ticket
Once roll out, oriental aerial " Sui Xinfei " obtain consumer to favor greatly.
In outstanding achievement premonitory in, oriental aviation expresses, 2020, the company rolls out custom-built charter flight, " fly along with the heart on the weekend " wait for a product, roll out " the guest changes money " , strengthen cure to protect personnel and epidemic prevention goods and materials to carry, aid force society answer of go back to work is produced, perform duty of society of boat look forward to actively.
In Oriental aviation " Sui Xinfei " in product regulation interface, the time limit that changes airline ticket to the user is having relatively strict regulation, "At latest is not later than before taking off 5 days (contain) , if cannot embark on a journey,must shift to an earlier date 4 days at least (contain) return a ticket " .
If the user appeared 3 times overtime return a ticket or No Show (already booked but did not board the plane) circumstance, "Sui Xinfei " the product will be automatic invalidation.
The Wu Ling that lives in Shanghai (alias) in journeys in Feburary 2021, as a result of itinerary bring about overlay two No Show, make finally her " Sui Xinfei " become invalid ahead of schedule.
Because often be in amuse oneself of domestic each district, wu Ling bought Oriental aviation to was rolled out 2021 " fly along with the heart on the weekend " product. She booked the airline ticket that went back and forth between Chengdu from Shanghai with 14 days on Feburary 13 originally. But because her journey is faced,change from time to tome, did not take 13 days of Shanghai to head for the plane of Chengdu.
On Feburary 14, when she is dealing with the value opportunity formalities that returns Shanghai from Chengdu, be informed by the staff member cannot be worth machine, it is because of two pieces of roundtrip airline ticket " couplet Cheng ticket " , must take by foreword. This is meant, this the journey will be written down to be No Show twice.
This result lets Wu Ling cannot be accepted. She tells times weekly the reporter, she did not see in App have " couplet Cheng ticket " relevant specification, consulted " Sui Xinfei " product regulation also did not discover about " couplet Cheng ticket " the regulation of return a ticket. "I did not see have ' couplet Cheng ticket ' regulation, because of journey cancel and cause beak a contract finally twice, this is not quite fair really to consumer. " Wu Ling says.
Platform is complained to go up in black cat, "Sui Xinfei " complain have 400, content is in centrally mostly be suspected of con, cannot refund, become invalid regulation is too optional etc.
On March 11, civil aviaton course of study observes personage plum acute tells times weekly the reporter, "Sui Xinfei " the reason that the product rolls out manages in Yu Hang of pair of civil aviaton course of study anabiosis distant view is valued not quite, because this was adopted " did not come with be being changed now " sale is politic.
Age aviation (601021.SH) president Wang Yu expresses when accepting times weekly reporter to interview on March 4, 2021 " Sui Xinfei " the product still can exist, but won't resemble same 2020, everybody rolls out sundry product. Wang Yu expresses, "Sui Xinfei " future can exist with a variety of forms, "Resemble 99 yuan of special offer that roll out before us, 9.9 airline ticket, namely ' Sui Xinfei ' a kind of means. Boat department is getting used to consumer demand foundation to go up, return can ceaseless get rid of the stale and bring forth the fresh. But specific it is what means is pushed, can change as the change of network of the market, route. Can change as the change of network of the market, route..
Li Rui tells times weekly the reporter, whole of market of domestic civil aviaton restores rate faster, to boat department, these buying " Sui Xinfei " the value of the user of the product is lower and lower also. "In popular line, every are ' Sui Xinfei ' the user provides a place, the likelihood can reduce a fare that buys a ticket with cash, because this boat department can think way,restrict ' Sui Xinfei ' a travel of the user. " Li Rui expresses.
