Need in the winter " of " to turn over? Much person complains malic MacBook to cannot charge, the

N stays in all the time 1% , computer cannot charge after join power source, change the breakdown after new battery appears again... large quantities of one fruit pink are the closest because this is terribly defeated.

Recently, many MacBook user to " consumer reports " newspaper stuff, the MacBook Pro near future that weighs oneself appears suddenly the breakdown that cannot charge, the problem basically is centered on 2017 MacBook Pro. Had guaranteed more than as a result of the computer of many consumer period, can change at one's own expenses only new battery, change nevertheless the breakdown after batteries appears again.

Be aimed at the problem that consumer reflects, the ability after the cause that personnel of malic government customer service represents to computer cannot charge needs a course to detect is affirmatory, because the use of different user is used to existence to distinguish, cause is probable each are not identical. When whether can the user amount that should be asked about to complain MacBook product to cannot charge, apple make the government explain and offerring the issue such as free maintenance measure, customer service personnel did not make a reply in the phone.

Encounter the fruit pink of product breakdown, avowed and can hapless?

Network of ▲ picture origin

In December 2017, ms. Liu bought a computer of 2017 MacBook Pro, use normally all the time. This year on January 7, the computer of Ms. Liu appears suddenly the problem that cannot charge. "Close in the evening before today before machine, computer fills report, but open computer to discover n has 1% only the following day, join also cannot charge after power source. Join also cannot charge after power source..

▲ computer cannot charge and appear " the proposal is maintained " clew (consumer is offerred)

Ms. Liu expresses, thinking at first is he misremembered charging time, or power source outlet becomes loose bring about cannot charge, just realizing subsequently nevertheless is to charge the process appeared problem. "Power source is join all the time go up, but n shows all the time have 1% only, the n after spending a few hours still did not change, still hint the proposal maintains batteries, I had tried to disconnect power source, computer is direct because close automatically without report machine. Computer is direct because close automatically without report machine..

Not come singly but in pairs, lady of week of user of another computer of 2017 MacBook Pro encounters the problem that cannot charge likewise. "My computer is probably appeared on January 4 the problem that cannot charge, n maintains all the time in 1% , can go up to 95% now and then, do not cross actual electrify and did not fill go in, still appeared on computer screen ' the proposal is maintained ' clew, should disconnect to because do not have report,power source computer is met and close only machine. Should disconnect to because do not have report,power source computer is met and close only machine..

Be worth what carry is, last year September, because of batteries strut, the channel after Ms. Zhou makes work through malic government changed for computer new battery. "New battery just installed a few months, always cannot say what normal loss causes to breakdown is batteries. " Ms. Zhou expresses.

" consumer reports " the discovery in covering a process, this MacBook product cannot charge the problem is not a case, the problem basically erupts on product of 2017 MacBook Pro centrally, problem occurrence time is generally this year new year's day around. For this, consumer proper motion established many dimension to counterpoise group, among them many small letters group the upper limit that has reached 500 people a little.

Current, the topic #MacBook Pro of sina small gain does not charge of # read a quantity to had exceeded 1.75 million. In malic government community, " consumer reports " the card that also searchs product of many report MacBook to cannot charge.

▲ much person mirrors 2017 MacBook Pro to appear the problem that cannot charge (origin: Malic government community)

Consumer expresses, according to the maintenance program of malic government, batteries changes to need to pay 1488 yuan fee after be being protected too, this has not included to detect the other charge such as cost. "So much consumer encounters similar trouble in same time, the apple should be maintained freely, the help restores the normal function of computer, is not to let consumer bear all losses. " Ms. Liu expresses.

To solve the problem that cannot charge, pink of one numerous fruit is enrolled exceptionally each, include to restart the computer, temperature that raises computer appearance, newer operating system, change batteries is waited a moment, general nevertheless effect is very small. Investigate its reason, it is an user people the specific cause that not clear computer cannot charge suddenly, and malic government also makes formal official specification without the breakdown problem that erupts with respect to collective. Air temperature passes breakdown of low, batteries, system and old product incompatible... for a short while, the cause that causes computer to cannot charge opinionses vary.

Batteries cannot be finished charge, look in consumer, batteries occurrence breakdown is undoubted be the first to be affected. Nevertheless, macBook Pro user changed for computer after new battery, the problem that cannot charge stage a come back, small continent (alias) just about among them one of.

In Feburary 2019, small continent bought a computer of 2017 MacBook Pro. By last year December, small continent the problem that computer appeared to cannot charge. "On December 27, because cannot charge, my general computer sends what the site after the government makes work has battery to change, took wire back brain on January 2 this year, did not think of to was mixed on January 6 appeared again on January 8 the problem that cannot charge. " then, on January 9, small continent send computer again long, still did not take wire back brain at present.

▲ appears cannot charge the consumer after the problem changes the maintenance log of batteries (consumer is offerred)

In addition, of the operating system upgrading also may be " fill switch " one of inducement. Ms. Liu expresses, the problem that cannot charge appears after he was installing the 11.1 version of system of MacOS Big Sur for computer namely.

Malic government data shows, the 11.1 version of system of MacOS Big Sur were rolled out formally on December 14, 2020, this time node and MacBook Pro cannot charge the outbreak of the problem time existence be mixed. Nevertheless, on malic government website, 2017 MacBook Pro of each model all are the applicable type of system of MacOS Big Sur. In addition, the computer that consumer expresses him did not come newlier version of newest system of MacOS Big Sur, appear likewise the problem that cannot charge.

2017 MacBook Pro of ▲ much money all is the applicable type of system of MacOS Big Sur (origin: Malic government website)

Be aimed at the problem that consumer reflects, " consumer reports " the telephone of official customer service that dialed malic company, the ability after the cause that customer service personnel represents to computer cannot charge needs a course to detect is affirmatory, because the use of different user is used to existence difference, cause is probable each are not identical. When whether can the user amount that should be asked about to complain MacBook product to cannot charge, apple make the government explain and offerring the issue such as free maintenance measure, customer service personnel did not make a reply in the phone.

Meanwhile, " consumer reports " with respect to MacBook Pro " fill switch " company of Xiang Ping fruit sent the pertinent question of incident to cover case, up to the response was not won before distributing news dispatches.

Famous law rich advocate " view talking about allusion " , Sichuan quadrature judge Guo Xiaoming of attorney office solicitor points out: "Computer collective erupts performance issue, want to prove the cause of breakdown above all, it is quality problem be caused by after all, still be consumer uses be caused by of undeserved or other factitious reason. Still be consumer uses be caused by of undeserved or other factitious reason..

Guo Xiaoming emphasizes, according to relevant law provision, malic company regards production as business, accountability to this one collective sexual problem undertakes investigating, make a specification and offer unified solution. "If computer cannot charge,be batteries quality problem or operating system and computer incompatible be caused by, and involve the user to certain limits and amount, so even if computer has been exceeded guarantee period, malic company is accountability still be maintained freely or product of recall experience work. Malic company is accountability still be maintained freely or product of recall experience work..