"Well is computer filled how suddenly not electrify? "Well is computer filled how suddenly not electrify??
Recently
" Chinese consumer signs up for " reporter
The person that receive heavy consumption is complained
Call oneself malic notebook computer MacBookpro
Abrupt cannot charge
N shows for 1%
Hint maintenance
Power source is received to cannot continue to use at all outside be not being inserted
How to reply a thing after all
The reporter interviewed partial consumer
Do not insert report to cannot be used
Consumer is complained
Malic jotter turns table into computer
Consumer Ms. He says to the reporter, she is in malic official 2019 the net bought 2017 MacBookpro, before of computer it is special all the time and normal to move, but it is this year on January 8 afternoon, when she prepares to use computer, discover computer cannot switch on the mobile phone, after inserting electrify source, computer just switchs on the mobile phone smoothly. After switching on the mobile phone, discover batteries has the n of 1% only however, and show " batteries of batteries need maintenance did not charge " .
After discovering a problem, Ms. He dials telephone of malic customer service, customer service says to need replacement batteries management, examine batteries to use a case. N information shows, batteries circulates 181 times, full load capacity still has 4200 milliampere left and right sides, customer service states batteries state is normal, need to upgrade system.
"Since why batteries state unplugs normally power source immediately does Hei Bing close machine? " Ms. He says to the reporter, customer service states batteries wants to be spent in 10-35 between move, and need undertake to hypostatic inn batteries detects. "My computer does not insert report to cannot be used now, notebook computer turned table into computer so. Notebook computer turned table into computer so..
Ms. He plays the reporter into Wei Quanqun of a small letter. The reporter sees, group in have 356 people, many people state temperature is low is not to bring about fill not the reason of electrify.
Consumer square gentleman also is complained to the reporter, he bought malic MacBook Pro 2017, appeared on January 9 batteries 1% , fill the case that does not take report, go straight battalion inn detects, be informed to be batteries problem, but specific reason is not checked. Means of settlement of customer service proposal is to send repair or change directly batteries.
Square gentleman expresses, computer is in the condition of 1% now, use word can join power source continuously only, unplug plug closes directly machine, next square gentlemen prepare to go inn of malic straight battalion undertakes batteries changes. Understand according to him, if be absent,guarantee period inside, change batteries needs to cost 1488 yuan.
Capacity of batteries of MacBook Pro of malic notebook computer shows 1% , and the circumstance that cannot charge, complain in black cat wait for network platform to go up to all have many complaining.
The reporter still notices
Many consumer express
Oneself already had changed batteries
But did not cross a problem a few days to appear afresh again
Customer service suggests to await a solution
The problem in count of Wei Quanqun customer discovers the reporter in the watch, the computer system that occurrence MacBook Pro cannot charge arrives from Mojave BigSur, type has to M1 from 15. The method that consumer also gives out in the light of customer service undertakes upgrading to computer system, demote, dish, replacement SMC all disables. The reporter still notices, the circumstance of malic computer occurrence breakdown, produce time to be in more in December 2020 up to now.
In interviewing, many consumer expresses concern to the reporter, computer has been absent nowadays guarantee period inside, if at one's own expenses 1488 yuan go changing batteries, but how should if cannot still solving a problem, do? "MacBookPro cannot charge now is not an exemple any more, thousands of consumer encountered this situation, malic respect should give consumer a satisfactory answer. " a consumer says.
In the light of MacBook Pro abrupt large-scale occurrence batteries shows 1% , fill the case that does not take report, the reporter calls malic government customer service with average consumer identity, gotten response is to be able to try replacement power source to manage implement, if still cannot charge,need to undertake detect and be maintaininged changing to hypostatic inn batteries. In the light of why are there large quantities of consumers to appear on the network when hand-in-hand to this circumstance travel is complained, customer service says incorrect tripartite message does review analysis.
The mailbox that additionally the reporter offers according to customer service has an inquiry to malic respect, up to any answer did not get before distributing news dispatches.
Legal personage points out
If be product itself blemish
Malic company is accountability undertake recall
The proposal superintends sectional report to the market
Be aimed at afore-mentioned investigation state of affairses, beijing 9 continent attorney office Ruan Zunlin's lawyer is accepting " Chinese consumer signs up for " the analysis when the reporter interviews points out:
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Need to whether because design the matter such as craft,bring about problem happening certainly above all, if be the blemish of product itself, manufacturing company is accountability undertake recall, bear the reasonable expenses cost that consumer produces from this. Basis " consumable recall administers provisional regulation " the 3rd regulation, if should approve a product to exist design, make, the reason such as caution, cause same batch, type or the exists generally endangers security of person, belongings unreasonable risk in the consumable of the category, produce a business ought to recall.
"Proposal consumer superintends product quality problem the branch to have report to the market, market superintendency department is collecting collect, analysis to handle consumable to may be put in the information of blemish, maintain the case that is put in relevant blemish to fall, authority instructs an apple to take recall step lawfully. " Ruan Zunlin says.
Chinese consumer signs up for new media editorial office to manufacture
Origin: Chinese consumer signs up for
