4S inn has everyday " garrulous long-winded be favored with " branch, call customer service the ministry. The weekday that careful and the mobile organization with lively and the phone consideration of gentle adn cultivated, nifty serious and interactive, devoted spot, rigorous data analysis is them constant.
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- 01-
Beautiful Da of beauty of mood of every day work preparation
Easy environment, genial smile is to give " family " best greeting, the first after customer service little younger sister enters store every morning " important " thing, it is the preparation before recieving: Examination staff arrives appearance of hillock, appearance, recieve environment of appliance, spot.
Then they begin to prepare the drink of tea of preserve one's health except daily beverage, arhat fruit water, medlar chrysanthemum water, water of dried tangerine or orange peel, water of the seed of Job's tears, after entering store for the client only, can drink the boiled water of a warm heart. Although be a cup of tea only, want to prepare meticulously.
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- 02-
Talk about gutter to connect mood beauty beautiful Da with the client
Hello! Gentleman, I am a customer service of group of benefit China automobile, I am surnamed big, go to the lavatory now excuse me receive hear a telephone call? After a simple self introduction and greeting, began the work of pay a return visit to the client: Affirmatory client makes an appointment demand, the working preparation after making an appointment and passivity make an appointment processing; The use condition that maintains car to the client undertakes satisfaction spends pay a return visit; Maintain remind invite about, new car delivers car pay a return visit and client care.
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- 03-
Move mood beauty beautiful Da with client spot each other
Besides the consideration on the phone, arrive to each batches inn " family " , also the feeling that try every means lets a client have guests feel at home. In the light of head protect the client that enter store, they should undertake flow introduction and workshop look around working, the consumption that invites a client is more clear and clear.
Everyday midday, the car that they need to know a client to service adviser maintains schedule, enquire whether the client needs to prepare brief meal for its ahead of schedule, let a client be enjoyed " " service.
Work besides the hold together of old client, the service that is aimed at new client also wants from hand in a car to begin. The client hands in car face to visit, introduction of personnel of the group photo that make a car, service, undertake for the client detailed zoology information puts on record, ensure be offerred for the client in the future and plan more essence of life allows the considerate service that use a car.
In the end everyday before the job, they should rest to the guest the area undertakes arranging. Include disinfection of homing of wholesome cleanness, stock, tableware, equipment to arrange etc, create a relaxed, easy environment, make " " feeling, receive each days " family " arrival.
The explanation with meticulous every time, can understand the service concept that understands benefit China more for you; The consideration of every time warm heart, connect the car life with benefit chic China to serve to let you be experienced; The listen respectfully of every time intention and interactive, hope to pass detail to promote quality service promotion again.
The service is everlasting, satisfaction does not have terminus. The little younger sister that tells department of benefit China customer service uses heart, patient, attentive job everyday, the hope gets the self-identity of client friends and attention.
