Report occupied people net Beijing on April 14 message of small gain of government of office of information of Xi'an city Internet, those who cause attention " some lady is bought run quickly the car consumes dispute " be related, market of Xi'an city new and high district superintended a branch to release circumstance of concerned job progress external: Right already " the star of benefit " investigation of put on record, enjoin retreat car refund as soon as possible.
On Feburary 25, 2019, complain a person the astral car limited company of some lady and Xi'an benefit (abbreviation " the star of benefit " 4S inn) signed an installment plan brand-new the entrance runs quickly CLS300 car buys car contract. After shifting a car on March 27, because think engine existence problem and " the star of benefit " 4S inn proper motion negotiates car of exchange a purchase not if really. Saved market superintendency bureau to Shaanxi on April 9 12345 hotlines complain city of 12315 command center, Xi'an, appeal refund removes fee. Superintendency department of market of new and high that day region receives superior to turn do to arrange processing instantly, urge " the star of benefit " 4s inn lawfully appropriate solves consumer to complain. Complain a person to arrive again afternoon " the star of benefit " 4S inn continues and inn just talks things over, ask that evening " the star of benefit " 4S inn signed the refund that remove a car written agreement.
On April 11, 12 days, market of new and high region superintends a branch to retreated circumstance of car refund agreement to undertake checking to both sides early or late; Right " the star of benefit " 4S inn management circumstance undertakes checking, right already " the star of benefit " 4S inn is suspected of quality problem undertaking put on record is investigated, undertake sealing up for keeping lawfully to experience thing car, entrust legal detect the orgnaization undertakes the technology detects right " the star of benefit " administration of 4S inn controller talks about, ask this inn announcement runs quickly (China) company assistance undertakes investigating.
On April 13, market superintendency department enjoins again " the star of benefit " 4S inn fulfils matters concerned of the refund that remove a car as soon as possible, listened to complain the person appeals to 8 times when put forward newly beg. That day, still organize " the star of benefit " 4S inn controller and complain person dialog to talk things over, effort facilitating both sides reachs the unanimous opinion that solves a problem. In the dialog, because inn square controller Ms. Xiang Mou buys the unpleasantness that car problem causes to express an apology, make known his position to wish instantly the refund, corresponding law responsibility after assuming the market to superintend sectional investigation to check. Some lady thanks the market to superintend the support of the person that sectional offset is expended, but cannot accept inn square refund at present, after and be willing accepting investigation to check, according to changes about the regulation engine, or the result of car of exchange a purchase.
Current, superintendency department of market of new and high region asks " the star of benefit " 4S inn continues to strengthen communicate solve complain a problem. The appeal toing that puts forward newly to consumer after investigation of evidence of sue for peace is checked, depend on lawfully compasses make just processing, the legitimate rights and interests of cogent protection consumer, build favorable battalion business environment hard.
