April 2017, resemble the issue that frequency sends in the light of travel market chaos, yunnan province government comes on stage carried out be called " history on the most severe " " 22 " " measure of work of repair of order of market of Yunnan province travel " .
Come two years, complete province is continual increase strength of punish travel market, heavy fist hits out, severity is investigated break the law violate compasses act.
2018, complete province accepts travel to complain 780 in all, drop compared to the same period 53 ％ , travel of 12301 whole nations complains platform, yunnan travel complains the 6th from 2017 to drop the 21st of 2018.
Current, although order of market of Yunnan province travel is overall gradually to good, but unreasonable low swims to had not eradicated thoroughly, gray increase chain still not complete behead is broken, cause from this shop reach service quality problem to often happen, travel environment is improved further even.
On April 22, yunnan saves people government to hold a press conference, release formally " Yunnan saves travel from personnel of course of study " 8 forbid " regulation " (the following abbreviation " regulation " ) , the requirement saves each district to be carried out strictly completely carry out. " set " clear, once discover Yunnan travels to break the law from existence of personnel of course of study,violate compasses act, will lawfully from severe from investigate again.
"8 forbid " formulary content
01, forbid to cheat threatening perhaps tourist to shop
Business of travel commodity sale and driver of the member that its reach the tourist guide person of its accreditation from personnel of course of study, travel agent and personnel of the leader of a sports team, trailer coach must not wait means to undertake false conduct propaganda to the tourist through exaggerated commodity effect, revulsive tourist shops or through verbal stimulation, behavior the means such as menace forces to reach covert force a tourist to shop.
02, forbid to reject to accept a tourist to retreat goods exchange goods
Travel commodity sells an enterprise not to get obligation of goods of repudiate exchange a purchase and after service commitment.
03, forbid an organization to recieve unreasonable low to swim
Travel agent must not organize travel activity with unreasonable low, do not get arrangement to pay cost travel project separately
04, forbid coax to promote unreasonable high spending
Business of travel commodity sale must not be adopted surround the method such as a follow at sb' heels, verbal stimulation to covert force or lure tourist guide guest to shop; Travel agent and tourist guide personnel must not lend visiting village, experience the name such as a visit to the parents or schoolchildren or young workers of folk-custom, arrangement revulsive tourist shops.
05, forbid to be violated in scene area and doorway compasses place booth to establish a point
Scene area tourist attraction must not be in passageway, swim the area chaos such as two side places booth to establish a point; Must not cry out pulls guest, follow at sb' heels to hawk wait for uncivilized behavior; The basis that constitute is " grade of quality of travel scene area runs way " .
06, forbid to make buy to the tourist peddle commodity and service
Tourist guide personnel must not hawk article to perhaps buy the goods of tourist to tourist in tourist guide activity.
07, forbid do sth without authorization to change journey influence to visit
Personnel of travel agent, tourist guide reachs his relevant personnel ought to welcome a plan certainly strictly according to travel agent, the trip that arranges tourist, visit an activity, do not get do sth without authorization to increase, reduce travel item or activity of break down tourist guide.
08, forbid to sign false contract to escape superintend
Travel agent must not sign real cost and contract amount journey of abhorrent, actual journey and contract is abhorrent " contract of yin and yang " avoid is superintended.
Lay a finger on " red line " will suffer " from severe from heavy " penalty
To disobeying " 8 forbid " the experience travel company such as business of sale of commodity of area of scene of travel agent, travel, travel and travel from personnel of course of study, according to " depend on lawfully compasses, from severe from heavy " the principle undertakes handling, till lawfully revoke business certificate, cancel from job seniority;
To disobeying " 8 forbid " evil case of experience black experience, dig net of concern of backside black vicious power greatly stoutly, absolutely not appeasement;
Carry out to state city " 8 forbid " do not fulfil reach the designated position, problem of local travel market is centered, order disorder, random elephant is highlighted and cause undesirable effect, start stoutly ask duty program, give gravity is handled.
"6 measure " safeguard " 8 forbid " carry out
For safeguard " regulation " carry out smoothly, group of leader of punish of order of market of Yunnan province travel came on stage " 6 measure " .
In " 51 " before each city, city and long water airport are popularized in the round " Li Jiang experience " , build a tourist to retreat center of goods inspect manage entirely, convenient tourist retreats goods, exchange goods;
Build experience travel company, conduct a sightseeing tour in the round red black a list of names posted up is made, advance construction of sincere letter system;
Strengthen tourism group operation to supervise, carry out specification of journey of tourism group electron, vehicle of car of installation travel passenger transport holds video and satellitic location system, to tourism group moving contrail and tourist guide service carry out whole process to superintend;
Manage lawfully stoutly, increase experience brigade case " turn all right punishment " working strength;
Aggrandizement travel industry controls oneself, rely on the organism such as travel guild, produce its effect adequately;
Begin judge reward first, begin to each state city " travel revolution " circumstance and effect undertake be assessmented integratedly.
16 states city will establish Yunnan entirely the tourist retreats center of goods inspect manage
As safeguard " Yunnan saves travel from personnel of course of study " 8 forbid " regulation " carry out smoothly " 6 measure " one of, inside this month, 16 cities, city and long water airport will establish a tourist to retreat center of goods inspect manage inside this month. The tourist retreats center of goods inspect manage to will be relied on " You Yunna of a mobile phone " platform is complained deal with system, build a tourist to shop mechanism of job of the exchange goods that return money.
Will rise on May 1, yunnan complete province will adopt a line formally to go up, the kind that ties below the line, accept a tourist to shop retreat goods to appeal to beg. Arrangement of government of complete province each district set special fund, use at shopping refund of tourist of pay for sb and expect to be repaid later of go ahead of the rest, satisfy a tourist for a short while reasonable retreat goods to appeal to beg.
Retreat freight flow Cheng:
Check what should grant to return money and affirm via selling a business, direct by sale business for a short while refund;
Should grant to return money via checking but sale business removes goods obligation without warrant repudiate, first by the center that return money for a short while refund of pay for sb and expect to be repaid later, the enterprise is coordinated or call in through other channel with the sale again refund of pay for sb and expect to be repaid later.
The tourist needs to undertake returning money, have wanted to notice at 3 o'clock
It is to should choose normal commodity to sell an enterprise to buy goods;
2 it is to buy commodity hind to want a businessman to provide official sale evidence;
3 it is to retreat goods goods to because factitious reason causes physics,did not reach chemistry to change.
Comprehensive promotion " travel 6 element " character
In order of market of travel of heavy fist punish while, still will take a series of concrete step, promote Yunnan travel quality in the round.
Comprehensive promotion " eat " character, in tourist concentration area is carried out in the round " bright kitchen bright cooking stove " project;
Comprehensive promotion " live " character, drive travel key county to the urban district builds at least or start construction hotel of class of a 5 stars, accelerate hotel of complete province high-quality goods and construction of civilian constellation hotel, price of hotel of normative travel hotel;
Comprehensive promotion " row " character, offer more go out to serve a network all right below economy, safe, convenient line, big thrust serves an area to standardize construction into the freeway, the traffic facilities that strengthens the travel distribution centre such as the airport, Gao Tie, station is built, get through is main the travel special railway line of scene area, join between scene area highway and travel link line, solve travel traffic " last kilometer " end problem;
Comprehensive promotion " swim " character, drive area of class A scene transform promotion, establish demonstrative division of a batch of countries and provincial macrocosm travel;
Comprehensive promotion " buy " character, section is focussed in the tourist, the standard builds a batch of integrated shopping centers, shopping market, shopping block, breed a batch of establishment perfect, sincere letter reliable, commodity rich, character is at ease, authority of consumptive safety, dimension shops effectively management main body;
Comprehensive promotion " amusement " character, develop energetically health raise kind, culture kind, sports kind, ethical amorous feelings kind travel product, broad tourist stays " Yunnan is amused " , " will do not think, went to still want to come " good impression.
