? Figure of the return after paying close attention to this public date 1, 6: Can obtain " duty of drive of management of inn of industry trend, door, employee, post, force odd skill, phone is invited about. . . " wait for content, already enclothed the content of dried food of household building materials of 99% .
Believe the young associate that makes a sale has experience greatly, what everybody faces now is a war that does not have smoke of gunpowder, and old client is the comrade-in-arms that our salesperson is worth to trust most, also be most dependent renewable resources.
So how are we accomplished make a client satisfactory?
How to accomplish make a client surprizing?
How tarry old client?
How to dig new client again?
The answer of these problems will decide above your future.
01
The after service that allows you surmounts a client to expect to be worth
Sell the sufficient passion before, be inferior to the service after the sale, this is the one and only way that retains permanent client.
If your service can be done weller, so the staunch clientele that this client is sure to become you.
Making a sale is to making a service, does excuse me your service have contest to taste be done well?
If you do not have old client to turn now,the introduction may have two reasons:
It is: The number that you serve may be not quite much still;
2 be: The quality that you serve should be not quite good still.
In the process that sells a product, we should think how to provide better service to more people. The place that the service is urgent client is urgent, think the client's place thinks, the service satisfaction in the process is spent appear particularly important!
Service client should be known above all listen attentively to and quiz, detailed knowledge understands the client's requirement, help a client solve all pain spot then.
Should accomplish at 2 o'clock:
(１ ) forever before-sales service;
(2) the level that exceeds client imagination.
Case:
Those who arrange a near future one year clinch a deal client, one by one has phone pay a return visit, tell a client we will arrange adviser of selling manager, household and installation technology engineer to be in Saturday when do a product to safeguard in your home with maintain, ask you to be sure to affirm was in the home that day. Actually prepares the surprise little gift that gives a client (early days scarcely should tell a client) , take client home in, serve gift and service at the same time to the client, achieve the result that exceeds a client to anticipate, and the proposal of collect client is mixed opinion, undertake arranging improvement.
Such already the feeling between can further staff and client, also can be henceforth sell ready-made again.
02
Touch old client with ceaseless surprise
Touching begin from the surprise, old client also is met aesthetic to your service generation exhaustion, accordingly, long already to acquaintance old client, be inferior to touch him afresh with the surprise.
The tide is turned in individuation, vogue apparent with each passing day today, sell the key of development and core, not be to grab a bigger cake, make this cake in him hand however big;
The client thinks of you were accomplished, the client will be satisfactory; The client did not think of you were accomplished, the client will be surprizing. The anticipation that satisfied a client is average level; Client surprise is the top level of the service.
The surprise is passed on actually very simple, a few tiny movement and small welfare often can move client.
Case:
1, insist every year to do for instance " old client passes on a month " , can add a client already so agglutinant, promotion public praise, also introduce next dozen of solid bases to clinch a deal again and turn.
2, the birthday that pays close attention to a client, birthday of client child, or client near future has a child to attend the university entrance exam to wait, these are us cut a point. In client birthday during, issue beatific information or a little gift, also or a red bag, it is our full to the client attention and ties of friendship.
Originality household life is connected (Cyjjsht)
03
Undertake 2 times developing to old client natural resources
The difficulty that strives for a new client is tarry 6 times of an old client
In long-term sale job, every salesperson has quite a few to accumulate the old client natural resources that come down. And this is the ＂ fortune ＂ in your hand. Timely raise requirement to the client, ask his help to recommend potential client, the client that recommends to the success at the same time in order to feedback, know how to enlarge concern net, ability enters successful grade.
Case:
04
The client to loving criticism is safeguarded attentively all the more
Give out when the client when complaining, our as it happens had the opportunity that reinforces client concern.
Criticism can prove he is expecting your progress only, and the client that to you generation abandons idea, the ground walks along silence of regular meeting quiet.
Of the client complaining is valuable information to the sale, it can coach you provide excellent service for the client better not only, still be you whether through the client service level promotes a trend brilliant watershed.
Case:
The client that loves criticism has bit of small like us letter group in " bar essence " , mr. He says on Changchun conference: Bar essence is very lovely actually, it is OK to had been safeguarded become him " iron pink " , if the client criticizes the ground reasonable, we are about to be corrected as soon as possible.
So reasonable processing client complains, malcontent to the client, complain, the key that complained appropriate processing is level of service of promotion whole sale.
Finally, I think: One is loyal to your client, the service that can be you not only and product offer more proposals and opinion, still can progress as yours, bring continuous order for you.
The salesperson answers optimal choice of competition, breed more high grade, staunch clienteles namely. The salesperson had a client, also had a success.
