Market conditions signs up for net dispatch in: A few days ago, from national post office understanding arrives, circumstance of appeal of consumer of postal first quarter 2019 industry already released the whole nation. It is specific content below:
One, overall condition
2019 first quarter, national post office and each province (area, city) postal management board is passed " 12305 " phone of appeal of postal industry consumer and appeal of consumer of manage of appeal website coexist 199914. 9675 when postal service issue involves in appeal, occupy the 4.8 ％ that total appeal measures; Involve express to serve 190239 of the problem, occupy the 95.2 ％ that total appeal measures.
In the appeal of processing, significant appeal is measured (of certain business liability) it is 16493, than going up year of the corresponding period drop 70.1 ％ . 1589 when postal service issue involves in significant appeal quantity, have the 9.6 ％ that effect appeal measures; Involve express to serve 14904 of the problem, have the 90.4 ％ that effect appeal measures.
Appeal of postal industry consumer all is depended on lawfully compasses did intercessory processing, redeem pecuniary loss for postal industry consumer eighteen million eight hundred and sixty-four thousand yuan. Satisfaction of job of processing of significant to postal management department appeal leads postal industry consumer for 98.7 ％ , significant to postal company appeal handles satisfactory rate to be 98.1 ％ , significant to express business appeal handles satisfactory rate to be 97.7 ％ .
first quarter, the company turns to postal management department the appeal that handle fails to press what specified time limits replies to have 21, with photograph of the corresponding period was compared last year reduce 127.
2, circumstance of postal service appeal
(one) postal industry consumer is right circumstance of appeal of postal service issue
first quarter, postal industry consumer is right appeal of postal service issue 9675, drop compared to the same period 44.7 ％ .
Postal industry consumer is to the main problem of postal service appeal deliver service, mail loses lack and mail incur loss through delay, the 40.7 ％ that occupy appeal gross respectively, 23.2 ％ and 21.3 ％ . Quantity of appeal of postal service issue all shows downtrend compared to the same period.
(2) postal industry consumer is effective to postal service issue appeal circumstance
Postal industry consumer is effective to postal service issue appeal 1589, drop compared to the same period 76.1 ％ .
Postal industry consumer is effective to postal service the main problem of appeal is deliver service, mail loses incur loss through delay of lack and mail, the 40.5 ％ that have effect appeal gross respectively, 26.8% with 22.6 ％ . Significant appeal measures postal service issue to all show downtrend compared to the same period.
3, express serves appeal situation
(one) postal industry consumer serves issue appeal situation to express
first quarter, postal industry consumer serves issue appeal to express 190239, drop compared to the same period 26.2 ％ .
(2) postal industry consumer is effective to express service issue appeal circumstance
Postal industry consumer is effective to express service issue appeal 14904, drop compared to the same period 69.3 ％ .
The main problem that postal industry consumer serves significant appeal to express is express and deliver service, missing lack and express incur loss through delay, the 31 ％ that have effect appeal gross respectively, 29.1 ％ and 25.3 ％ . Significant appeal measures express service issue to all show downtrend compared to the same period.
(3) postal industry consumer is right circumstance of express company appeal
Satisfaction of processing of significant to express business appeal leads postal industry consumer (postal industry consumer is effective to express business appeal processing is satisfactory a number and express business are significant of appeal gross than) for 97.7 ％ , under the whole nation average and significant appeal handles the express business of satisfactory rate to have 9; Appeal of countrywide express service is led (every 1 million portfolio produce express business a number of appeal problem) for 15.66, the express industry that average appeal of prep above whole nation leads has 12.
(4) each province (area, city) express serves appeal situation
Postal industry consumer is saved to each (area, city) satisfaction of job of significant appeal processing leads postal management department (significant to postal management department appeal treats postal job customer the job is satisfactory a number and end a case of postal management department are effective of appeal gross than) for 98.7 ％ , under the whole nation average and significant appeal handles the area of satisfactory rate to have 14; Each province (area, city) express service appeal is led (business of place province express receives what appeal problem produces in dropping portfolio 1 million times every a number) for 8, the area that average appeal of prep above whole nation leads has 13.
