Compete in mobile phone industry intense today, mobile phone manufacturer to contend for more market share, gifted in succession the characteristic function with sundry mobile phone will attract an user, even still many manufacturers made price war with the form that bloodlettings greatly.
It is like millet mobile phone exemple, hold to all the time since hold water " sexual price is compared " course. But the development as the times, begin of the manufacturer when a lot of mobile phones advocate when the price that call a sex is compared, so go " sexual price is compared " the mobile phone manufacturer of the course, its advantage appears negligible.
So manufacturer of each old mobile phone wants to relay in intense industry competition add holds one seat, that has ceaseless progress, innovation only, go out to surprise even draw on promotion industry competition ability. Recently, when the mobile phone manufacturer that heads with.iQOO, millet, evil spirit a group of things with common features releases new fund mobile phone, those who have a regulation will be groovy the mobile phone of 12 months guarantees time extends 18 months, this message, many users boil for it.
Say a word here nevertheless, does the mobile phone guarantee how much do you know after all?
The mobile phone guarantees principle: All factitious attaint should spend Qian Xiu
It is 3 packets of principles above all, the sun from work off has the product 7 days inside, produce function breakdown, consumer can choose to retreat goods, exchange goods or be repaired. The sun from work off has the product 15 days inside, produce function breakdown, consumer can choose exchange goods or repair. Of course, these need to withhold the ability such as 3 packets of bill, prooves to be able to be enjoyed, besides, overall guarantee a year. So in this year guarantee in, can you protect after all " mobile phone " what?
The mobile phone guarantees limits is the mobile phone that in the mobile phone occurrence blame damages artificially exterior breakdown and in-house breakdown, but here is not to include software stoppage.
In the meantime, still a lot of do not belong to guarantee the circumstance inside limits: Of airframe brittle guarantee stick produce tear to shreds, of alter; Guarantee effectively more than period and guarantee limits; Guarantee sheet nots agree with, alter, missing;
Are all people attaint: ?
Any manufacturer annex, recombine, go bankrupt or the modification of relevant byelaw brings about guarantee fluctuant; Because of the attaint: that accident or natural loss cause? of of Chu of ㄑ of sea of peptone mails ⑻ of idle of せ of castrate of spay of Yu of ⒄ of of of the Shen that owe addiction illuminate Dong of bank of ⑴ of excuse me of confused of Er of ニ of Da Po rare ⒛ shows of ⒓ of Luo of Я of Lao of of ッ of ⒋ of body of ┮ of enough heart of а of the fosse that choose ⒁ to drip Я Bin ニ ;
Spoken parts in an opera is, unless him mobile phone has a problem, any all factitious attaint all cannot guarantee.
The person is unavoidable cost, delay protect measure to chicken ribs namely?
Not be to chicken ribs for certain. In fact, expand of demand increasingly to the mobile phone as consumer, mobile phone after service is the heat topic that gets consumer attention fully all the time.
According to market survey statistic, in daily life, the software that the user that has 75% about has encountered a mobile phone inside 2 years or hardware issue. But breakdown hind is encountered in the mobile phone, have the user of 16% however and be solved without the way that chooses to pass maintenance. And because the mobile phone guarantees,the main reason that brings about most user to abandon maintaining is time expires, and the charge of maintenance exorbitant, because this meeting abandons maintain a mobile phone, the choice changes directly new machine.
Accordingly, manufacturer of this mobile phone people adopt delay defend measure, to consumer, it is a favour undoubtedly. Probably some friends can feel this mobile phone is protected character period increased 6 months what to to calculate far from, after all as the technology rise, general mobile phone uses 3 years two normally far from debatable, but want to know, the user base of the mobile phone is very big, probably at ordinary times we do not have occurrence what problem without use mobile phone, but the mobile phone that also has many users just was protected character too period appeared problem.
A lot of users are relied on protect inside maintenance
Review the case that in recent years domestic user mobile phone guarantees, actually more user is relied on protect inside maintenance.
According to survey result report, above the choice that consumer is having the mobile phone is maintained, the user that has 78% can choose to pass the maintenance after the government makes work, but the user choice that also has 22% undertakes maintaining in tripartite platform. The user that according to most choice the government maintains says, choose the maintenance after the government makes work, basically be come from former plant because of yuan of more professional, change parts of an apparatus after official carry out. And maintenance of tripartite platform does not have overmuch safeguard.
But in fact, the cause that causes maintenance of government of choose of most person selected is a mobile phone still protecting inside condition. If not be below the case that defend, choice government maintenance and the number that tripartite maintains are occupied comparing keep balance basically.
The question with the biggest mobile phone: Brittle
Actually the mobile phone is mixed in character in the mobile phone nowadays respect of charge for the making of sth. is already very good. It is to won't appear below normal circumstance of the problem. So what is the biggest question? "Hand cheap " .
Mobile phone front is glass, brittle; The reverse side also is glass, brittle; Anyhow breaks easily namely. So, the mobile phone is necessary mobile phone for certain cover and toughened glass film. But these safeguard still cannot make sure the mobile phone is not damaged bad completely, still suggest everybody purchases the after service such as broken screen danger, brittle danger so, such ability are the actualest.
Is the satisfaction of after service spent tall?
Spend from the satisfaction of after service additionally in light of, the integral satisfaction that the trade maintains after the user makes work to domestic mobile phone is spent actually not tall, only the contented rate of 70% . That is to say, inside 100 people, have 30 people the mobile phone after service of dissatisfactory home.
And the cause that causes satisfaction to spend on the low side, because be in,basically be guarantee period inside, be element attaint and product itself breakdown about the person maintain ambiguous, ensure maintenance too issue of attitude of personnel of too little, after service waits inn of door of artificial Fei Taigui, maintenance a moment. And say according to investigating data, the user is after the maintenance with too dissatisfactory experience, the user that has 51.74% merely is willing the product of the mobile phone brand that the choice has used inside nearly two years. This is meant, of after service dissatisfactory will reduce the consumer reliance to mobile phone brand, change a choice to other mobile phone trademarks thereby.
The circumstance after domestic mobile phone makes work nots allow hopeful, after malic carry out also tweedledum and tweedledee. The maintenance after service that the apple provides -- straight battalion inn actually not much, at the same time need makes an appointment also is quite troublesome. And tripartite accredit serves store, the satisfactory rate feedback that occupies most user is not tall also, and cause not contented cause, it is maintenance as before the price is ambiguous, the price the pertinent question such as manner of personnel of costly, after service.
Provide the after service of characteristic alone
Guarantee basically besides what the country sets besides the service, there also was brand of a lot of mobile phones to roll out those who compare characteristic to guarantee before this actually service. If the MSupport of evil spirit a group of things with common features serves remotely, the user needs to download MSupport to serve APP remotely in Flyme application center only, the engineer will solve the problem on the mobile phone remotely for you, after the user often need not run far to make work greatly, also can solve a lot of problems.
Return those who have OPPO to shine fill gas station service, provide the room that charges to the user, still offer a mobile phone to disinfect at the same time, the system upgrades wait for a function, the accord that gets an user reputably.
After the carry out of brand of which mobile phone better
Review the brand of a few mobile phones of domestic mainstream, after service level is uneven, but the difference between everybody actually not big. Nevertheless photograph comparing rises, we still can see actor of low quality. It is reported, china bed after service is current most let consumer be at ease, and satisfaction is spent taller. No matter be from maintenance quality respect, still go up in attitude of attending to guests, having definite advantage inside the industry.
Summary: 100 beneficial and without kill
Return the itself of incident, about this guarantee lengthen, in some sense, this is the good move that manufacturer and competitor pull open difference undoubtedly. But also reacted the manufacturer holds enough hope to oneself product quality at the same time. But without giving thought to how, to consumer, 12 months guarantee time extends 18 months, this is 100 beneficial and without the good work that contracts. Just be in lengthen guarantee time while, the hope can be optimized further on after service character and experience, accomplish after service best.
