On May 14 morning, superintendency bureau of market of region of 9 dragon slope talked about Chongqing about area under administration the unit after sale of 38 home appliance, carry out, while the requirement strengthens an industry to control oneself, to break the law violate operator of compasses home appliance " bright sword " , be not sincere letter enterprise to still will be reported by black a list of names posted up.
Relevant controller introduces superintendency bureau of market of region of 9 dragon slope, from 2018 up to now, 12315 platform and Consumer's Committee system receive area of 9 dragon slope in all of home appliance after service complain inform against add up to 212, among them nearly 70% collect fees with the price about, main existence problem has " repair without sick leave " , " ailment heavies repair " , and use spare parts is shoddy; In price respect, also exist underground, opaque the issue that reachs chaos to collect fees; Advantageous still pretend to be well-known company after service to undertake false conduct propaganda with network platform.
Superintendency bureau of market of region of 9 dragon slope talks about the unit after home appliance of area under administration manages carry out about
Case one: Free overhaul is flicker person formerly
Bark mother-in-law of 77 years old lives in labor this year 3 villages, at ordinary times mostly one individual life. Some sky midday, a middleaged man that the maintenance technician after carry out dresses up knocks professing is the personnel after the carry out of some brand, come to provide free overhaul service. The personnel after this carry out checked all sorts of home appliance of each brand such as the freezer in the home, color television, air conditioning to bark mother-in-law, returned a few cleanness, maintain proposal.
When be being faced, the problem of the ageing of existence of valve burning gas that the personnel after carry out discovers bark mother-in-law home is medium, if do not change, the likelihood is put in flat safe hidden trouble, this lets bark the mother-in-law was frightened jump, the personnel after letting carry out rapidly undertakes changing, paid 310 yuan of fee to the personnel after carry out subsequently.
"Old people is more managing, bark mother-in-law is leaving the valve burning gas that changes to prepare to sell waste product, but there still is a brand-new toothpick above her discovery, apparently the personnel after that alleged carry out is put in intentionally. After the event, we found the businessman after this brand makes work, discovery has come to bark mother-in-law home without the staff member at all that day in. " relevant controller introduces superintendency bureau of market of region of 9 dragon slope, considering partial old people lack discerns ability, already asked area under administration is all at present the unit after home appliance makes work, it is alone in the old person when the home, involve collect fees project, must inform its family member to collect fees items, charge, ask for so that the family member agrees rear can collect fees. In the meantime, also suggest the citizen involves home appliance maintenance or other collect fees when the project, do not let an old person be in the home alone as far as possible.
Case 2: Use network platform to pretend to be the businessman after the brand makes work
Relevant controller introduces superintendency bureau of market of region of 9 dragon slope, the experience of bark mother-in-law is only " plum ghost " install " Li Kui " a kind of circumstance. Still one is plant is to pay cost to give network platform or public service platform, pretend to be the businessman after the brand makes work, businessmen of these go under sb else's name, if " take hold " pitch is better, let true bogus of consumer difficult differentiate indeed.
"This kind of circumstance has catholicity very much, when consumer needs home appliance to maintain nowadays, often open a mobile phone to search maintenance phone namely, the businessman after the carry out that searchs, often be the businessman that paid a search fee to network platform. " this controller introduces, these businessmen have technology of certain maintenance brand home appliance normally, but existence does not maintain the likelihood to reach the designated position, collect fees empty is advanced problem. Best means of settlement is: When buying home appliance, custodial exceedingly produces the note that manufacturer offers, after the hot line after making work through the government above or inquiry government website undertake carry out, maintain.
Case 3: Change electric machinery to change face-lifting plane
Citizen yellow gentleman lives in Xie Jiawan, the circumstance that the washing machine in the home appeared not to turn, because there is maintenance businessman near the home, he found this businessman the accused to know to want to change electric machinery needs 360 yuan, but the effect is cleaned to be paid no attention to as before after changing want, the businessman is right his ignore, mr Huang chose to complain.
"After we come, discover, the electric machinery that Mr Huang changes uses inadequacy one week, but bottom still is put in a few bilge, it is the saving is long already apparently, suspecting what the businessman gives him displacement is face-lifting machine. " relevant controller introduces superintendency bureau of market of region of 9 dragon slope, execute the law subsequently the businessman after personnel found this carry out, classics investigation, when the businessman admits to changing new machine shoddy, undertook to Mr Huang goods and compensation are handled retreating.
Chief expresses related superintendency bureau of market of region of 9 dragon slope, the experience of Mr Huang is typical information asymmetry issue, discover as average consumer the problem is in very hard. This strengthens self-discipline with respect to need industry, enterprise, function branch enhances superintendency strength, and consumer discovers home appliance problem, also can dial 12315 undertake complaining informing against.
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Article of writing of article of slow journalist of evening paper of Chongqing of upriver news · / graph
