299 yuan can order a year of flower on the net, weekly and fixed time sends a flower to come, "A hanger-on of an aristocrat lives " low price and convenient service, allow more and more Shanghai citizen help sb generously with money.
Can be recently, numerous citizen is mirrorred, successive the day that a few weeks had booked did not get a flower, receive only " incur loss through delay " short message, refund deducts gift even, number of public of small letter of life of a hanger-on of an aristocrat also is served by time-out.
Announcement of small a running fire of official of a hanger-on of an aristocrat, refute a rumor run road hearsay, make sure user order won't be missing, do one's best resume operation.
Shanghai of a hanger-on of an aristocrat is exclusive shop of a hypostatic flower does business normally, the client of sheet of fluctuation of affirmatory net can turn to be carried oneself for shop.
Warbler warbler (alias) already had 3 weeks of flowers that did not get a hanger-on of an aristocrat to deliver, she is the 48 flowers formula that 299 yuan spent to book one year first year after year today. She seeks advice from small letter customer service why to to collect a flower, client answer: "Because my department is being done,produce can adjust, the flower deserves to send can have delay, we do our best urgent delivery of cargo from storage. We do our best urgent delivery of cargo from storage..
The customer that has similar lot with warbler warbler is absent a few. What did not get a flower is joyous joyous (alias) the short message announcement that also gets life of a hanger-on of an aristocrat, "The flower is friendly hello, public date is shut temporarily because of be being complained to bring about, in already applying for bargaining. " joyous joyous want to apply for refund, but date of small letter public cannot be opened, lose sight of oneself order order, do not have method to operate refund.
Of a hanger-on of an aristocrat deserve to send a problem long-standing. Last year, the user of partial a hanger-on of an aristocrat of Shanghai has encountered content sheds defer. Ling Ling (alias) the flower ordered a year of flower 299 yuan in a hanger-on of an aristocrat last year, flow because of content later not seasonable, without renew one's subscription. "Zhou Wu of come to an agreement or understanding sends a flower, cannot see a flower, send a short message only, or say defer arrives tomorrow, or say defer arrives next week, or say this week is not sent, automatic postpone, and match more send. " a hanger-on of an aristocrat of Ling Ling feeling does not rely on chart, did not renew order.
Consumer doubt, essential nobody receives the telephone call that takes on fair number of small letter of a hanger-on of an aristocrat, refund wants fee of gift be deductioned, dimension right is hard.
Warbler of customer service acceptance, operation returns to normal at the beginning of June, but she has done not have patience again cost continues, the decision applies for refund, but the trouble is encountered again in refund process.
"I applied for refund on May 22, customer service says refund needs to deduct already sent frequency and gift, it is OK that gift did not receive need to check remove sheet. " warbler warbler complains, a Boer ursine key deducts value 79 yuan, remnant is done not have after deducting how many money, gift of her demand return, customer service says gift is not affected 2 times use can return money, but freight provides for oneself.
This is very unreasonable, because the problem of a hanger-on of an aristocrat brings about me,the flower does not close, receive before article the photograph is very sodden also, why to want me to assume the charge of gift and freight.
Warbler warbler says furiously.
Have report of a few consumer additionally, after putting forward refund to apply for, in a hanger-on of an aristocrat here looking is refund success, however actually money does not have Zhang, and customer service phone is hit forever be illogical, a hanger-on of an aristocrat owes customer an explanation.
"Can you sell a flower normally? " the reporter asks.
"OK. " a hanger-on of an aristocrat is in Shanghai exclusive inn of surname of Liu of beautiful inn of the substance below a line grows light tone to reply,
Because storehouse is rectified and reform, on countrywide line one day of 10 much order, have not enough time to deliver goods, the order on the line that accumulative total of a hanger-on of an aristocrat did not deliver goods has 1.07 million sheet, maintain everyday at present 30% can deliver goods normally to the yield of 40% , probably 50% or so client has not gotten a flower. Estimate to operation returns to normal at the beginning of June.
On May 28 afternoon, be located in Dong Changlu of Pudong new developed area inn of 468 door of flower of a hanger-on of an aristocrat does business normally, a few young female customers pick a flower in inn. The storefront of 30 much square metre, displaying various flower, vase, headgear, toy and handicraft, the paste on the wall is worn formula price and sales promotion information.
Liu inn is long tell a reporter, this substance spends inn to be in last year in October practice, all round main service the client inside 78 kilometers, all Shanghai client can come inn choosing is beautiful, bring back the home by oneself next, door inn is not offerred deserve to send a service. Beautiful inn has new painting of flowers and plants in traditional Chinese style to arrive everyday inn, the client below the line experiences it is better to go up than the line, door inn is average everyday 100 sheet control work off.
"The its company that the flower orders on the net already sent announcement on small gain, everything is with announcement accurate. " he emphasizes, flower and substance are being ordered to spend shop on the net is two systems, this matter did not affect hypostatic inn to manage, increased order to hypostatic inn instead, because one share net fluctuates,single client turns to be carried oneself for shop.
As to the account that order adds, liu inn grows an explanation, door inn does not have storehouse, all flowers are from Kunming airborne come to Shanghai, reduced intermediate segment, the price has an advantage quite, order growth is rapidder. Whole nation of a hanger-on of an aristocrat delivered goods the quantity ranks industry front row last year, the order on the net is more, the operation rises more complex than hypostatic inn.
A hanger-on of an aristocrat: Ensure every user not to suffer loseA hanger-on of an aristocrat (Hangzhou) small gain of government of limited company of network science and technology " flower of life of a hanger-on of an aristocrat subscribes to " on, on May 21, 22 days of a running fire two announcement, refute a rumor a hanger-on of an aristocrat " con, run road, close down " hearsay, the interest that claims to ensure every user does not suffer any losses.
Announcement pointed out on May 21, "A hanger-on of an aristocrat lives " because public date is complained by relevant user, be shut temporarily, had been in appeal and in bargaining. All user order for goods that already bought are in tripartite platform (have support) the record can offer inquiry, there also is synchronous record in the internal system of a hanger-on of an aristocrat at the same time, the rights and interests that a hanger-on of an aristocrat can ensure every user does not get any losses, ask everybody to spend friend to need not worry too much.
Address of a webpage and two fixed telephone calls still took on announcement, before saying to make sure public date restores, each Hua Youzheng often refers relevant demand, a hanger-on of an aristocrat can be handled according to normal technological process.
A hanger-on of an aristocrat (Hangzhou) limited company of network science and technology, register an address to be located in Zhejiang to save Hangzhou river of warden of city bank river is street the road austral Jiang Hong 316 902 rooms of 3 9 layer, and the large stockholder of this company is couplet and An Lan (Hangzhou) industrial limited company. The enrollment of two companies the address is identical. The reporter tries to contact two companies, but the phone of obligate is not busy line it is nobody are received listen.
According to coverage of Hangzhou place media, couplet and An Lan (Hangzhou) Mr Cao is accepting controller of industrial limited company when interviewing, express, so much client fails to receive money on time, the reason is adjusting what the flower deserves to send to supply chain at the company, produce can be affected. In the meantime, from this year the beginning of the year up to now, network order growth is one times more adjacent, this disappear the other party is chief under the loss that caused a client. This controller expresses, had given out at present solution, reissue to the client namely flower or refund, but need certain cycle. Deliver goods the respect may handle a passageway to be able to a few jam, if the client is received smoothly, the company makes clear his to appeal to after begging, 7 can handle to 15 weekday end. He still emphasizes, company capital is adequate, refund also does not have a problem.
Current, hangzhou city new and high district (bank river) market supervisory management board already intervened investigation.
