In recent years, the competition of mobile phone market particularly intense, it is to discover hardware is coessential probably change taller and taller, differ dissimilation to highlight a brand, the manufacturer must pass the service such as software, carry out hind to promote consumer the impression to the brand, form the label with particular brand at the same time. Probably everybody has experienced robot customer service, no matter send what issue, it is the answer of mechanical, give an irrelevant answer, resolve the demand of the user hard at all. Although offer the option of artificial customer service, but often be in in queueing up, to consumer, such customer service also is dispensable existence, consumer also can sell at a discount greatly to brand impression.
Recently, the netizen went up to undertake one time speaking highly of to the customer service on the line of OPPO in small gain: "Every time can accurate settlement problem, 100 ask not tire of, really good. " can see from this netizen description, this is an OPPO Reno 10 the user of times scorch edition, the question that its ask is very simple, many netizens express: "See this problem wants to laugh. " and from the point of cut screen time, OPPO customer service had a return very quickly.
Actually a lot of consumer are mixed above this netizen is same, adversary machine function is not quite familiar, resemble a few small issues, after running impossibly to carry out, go asking, it is not certain also that some problems are checked on the net check get. And OPPO user can be communicated with artificial customer service directly, be equal to be communicated at making consumer and customer service man-to-man, help user solves use little problem. It is these close little detail, pull undoubtedly close with the distance between the user, also promoted consumer the impression to the brand at the same time.
In recent years, no matter be product, sale or service, OPPO is innovating ceaselessly mode, spend compose to build the closed circuit that has user experience through many dimension. And each dimension is spent, will become OPPO to hold to an user to be this the best Dai Yan with oriented value. Before this, OPPO rolls out safeguard to serve assorted product " OPPO Care " , still rolled out " to come to maintain service " in partial city at the same time, this shows, OPPO is using perfect after service system and close after service policy all the time.
Do besides the after service below the line of the OPPO on the line also very reach the designated position, current, OPPO already was rolled out send long service, rear cover to protect, OPPO Care and make an appointment come to maintain a service, built one-stop service system, undertake optimizing upgrading ceaselessly, those who acquired an user is general reputably. OPPO all the time can essence of life understands thoroughly user demand definitely, pull close user distance in each super flagship store that big city opens for example, the service that promotes whole and brand image.
For example is before 5G arrival, OPPO started 5G spark plan in store of OPPO Beijing super flagship on May 10, this also is terminal manufacturer faces average consumer to open 5G friendly experience first, still have in OPPO of Shanghai, Shenzhen super flagship store has 5G to experience a center, let consume can the change that close quarters experience brings to 5G. Arrive from the product service, OPPO spends compose to build through many dimension removed good user to experience, be worth at this o'clock to nod assist really.
