March 2017, the rash gentleman discovery of Hangzhou is in Beijing east the black washing a face that buys on self-supporting website is apparently light at shop product, began long dimension advantageous position then: From with deal with of electric business customer service, complain to door of The Ministry of Commerce and Industry, to Beijing east tell a court, appeal of the other side after winning the lawsuit, 2 careful maintain original judgement finally, around costs a year many in all.
According to coverage of insurgent news network, a few days ago, final judgment of Hangzhou city quadrangle adjudicates, cognizance Beijing east all did not offer a product the obligation of true, overall message, misdirect consumer does a mistake to buy, form con, what bore rash gentleman is all appeal to beg: Return return shopping money 4620 yuan, and pay 3 times compensation 13860 yuan.
Flying snow of head of a lawsuit. Watch consumer instead the road that rash gentleman's endless, hard thinking fors the time being, it may be said 3 fold, danger is as unripe as annulus, devoid and the least bit " consumer is sacred " imply. Before media make a great show of being in earnest is combed come out " the net buys dimension to counterpoise to forget fully " , be out of order completely here, flat perhaps resembling is each satirize, cool detachment is looking attentively at the those anger, consumer that deeplying worried is weak feeling completely however.
It is consumption complains link first, in one's hand commodity is apparent " be short of jin short two " , and Beijing east customer service objects however, avowed " very normal " , and chronic promise to return money only. Do not think this is " return money without reason " bear the blame expression, rather, simple acceptance returns money, choose to disregard directly to the problem however, the customer that both neither can invite to be decieved feels comfort, also can make a person anxious, return money is to should cheat others? Want to know, this, what consumer encounters is not " break involuntarily " , consume however con, the businessman must want to take out a view.
Such, below the circumstance that did not agree in rash gentleman, beijing east come twice directly engaging the load, cannot be considered as to be in release sincerity, and more resembling is to be in try to take away evidence.
Communicate without if really, rash gentleman is complained to door of The Ministry of Commerce and Industry, however, the expression of door of The Ministry of Commerce and Industry makes a person be surprised likewise, here industrial and commercial push over there industrial and commercial, next from city industrial and commercial turned an area industrial and commercial, finally, industrial and commercial the answer that give out unexpectedly the answer with the businessman exactly like.
The only way that go, sued to the court namely. Not bad, fortunately Hangzhou has Internet court, fortunately Internet court rejected the businessman application about jurisdictional demur, whole episode began to move toward the settlement of materiality. Although also appeared ever since a few troubles, but overall and character, after entering judicatory order, the rights and interests of consumer got respect apparently, the adjudicative result such as first instance, 2 careful, also make a person gratified. At least, this truer brigade, had a result finally.
However, pleased, also have many doubt. One of, when the serious content that buys consumption to had become the people to live daily when the net, how to restrain big company " guest of inn big bully " behavior? Besides the mediation of legal level, does relevant superintendency section also have intervene, the responsibility that punish? A toilet soap, it is how many gram after all, if really the standard with main neither one? In fact, enterprise " weathy " " guest of inn big bully " , not be enterprise itself has the power that ignores consumer, and just is the person that superintend is indulgent, just gave company base energy of life.
Secondly, generally speaking, consumer delicacy has rash gentleman in that way " one black " perseverance and perseverance, a lot of moment, also do not have time. Although often be enraged so that die partly, but want delay to cross gas to come only, often can choose submit to humiliation. The psychology of this kind of make concessions to avoid trouble, also often bring about electric business wanton grind the right that controls customer. Also accordingly, in walking along expensive web every year to buy amount, hid again the depressed and rough gas of how many consumer? Be fond of those who make a part when electric business with great quantity when, who can listen so that see the anger of average consumer breathes out to accuse?
Of course, although resemble rash gentleman,such consumer is number of minority, different really, but the arousal as public right consciousness, gain ground more as what the net buys, can anticipate, future can have more and more rash gentlemen appear, corresponding, also can more and more superintendency branches agree come out boldly, the postmortem in enhancing a responsibility is superintended, this also is the responsibility ethics of contemporary government not just, also be the stimulative spending, the only way that enlarges production.
In addition, send force as the abidance of Internet court, final fairness and justice, also waiting for consumer in a distant that. (Ren Jun)
